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Customer Service skills

Location:
Boston, MA, 02127
Salary:
$9.50/hour
Posted:
November 22, 2011

Contact this candidate

Resume:

Shaniqua N. Leonard

z4tzox@r.postjobfree.com

** ***** ******* *** #**** 617-***-**** Cell

South Boston, MA. 02127

______________________ ______________________________________________________

CAREER OBJECTIVE

Looking for an opportunity where I can gain experience of working in a professional atmosphere which would not only help me improve my skills but where I will also be able to contribute through my hard work and knowledge.

CORE STRENGTHS

• Fast learner

• Courteous demeanor

• Reliable, punctual, and committed to Customer service

• Ability to work on weekends and holidays

• Ability to work fast and accurately

• Microsoft Office, Excel, PowerPoint proficiency

• Experience with handling cash

• Knowledge of basic food preparation

• Team oriented

• Written and oral communication skills

PROFESSIONAL EXPERIENCE

Macy’s – East: Seasonal Merchandise Processing Associate October 2010 – December 2010 Boston, MA.

• Plan and execute movement of merchandise to the processing area.

• Ensure security tagging of merchandise as required.

• Assist unloading, sorting, staging and categorizing of merchandise.

• Answered questions regarding the store and its merchandise.

• Computed sale prices, total purchases and processed payments.

TD Garden: Concession stand attendant September 2009 – November 2010

Boston, MA.

• Manages the preparation and storage of the various foods which are listed on the menu.

• Offered customer service including cash register operation and order-taking.

• Communicated with other kitchen team members to ensure food was prepared on time and correctly.

• Maintain inventory records.

• Clean and sanitize work area and equipment.

• Worked stations including pizza, chicken, French fries, salad, sandwiches, Dunkin Donut beverages, and dessert at a busy concession stand.

Children Services of Roxbury: Teachers’ Assistant June 2008 – July 2008

Roxbury, MA.

• Assist in the educational and social development of children under the direction and guidance of the head teacher.

• Supervised children in the schoolyard, hallways, and on field trips.

• Support class teachers in photocopying and other task in order to support teaching.

• Welcomed parents and their young children, answered questions, and interacted with the public.

• Cleaning and making sure the children's area was sanitized at all times.

• Served breakfast and lunch.

Strand Theater: Administrative assistant/ clerical assistant

Dorchester, MA.

• Answered multi-line telephone, routed calls, and took accurate messages.

• Performed faxing, photocopying and other duties as requested.

• Managed office documents.

• Assisted supervisor with special projects.

• Provided information regarding programs, courses, policies and procedures to internal and external contacts.

• Working on spreadsheets in MS Excel, typing documents in MS Word.

EDUCATION

Bunker Hill Community College Associates of Science degree Criminal Justice Grad. Year 2012

Charlestown, MA.

Boston Day & Evening Academy High School Diploma Grad. Year 2009

Roxbury, MA.

SKILLS

Cash handling, cash registers, customer service, direction, faxing, Inventory, merchandising, MS Excel, MS Office, Outlook, Power Point, Word, MS Word, multi-line telephone, POS, receiving, retail, scanners, spreadsheets, supervisor, teaching, typing, stocking.



Contact this candidate