DANIEL B. LAWRENCE

** ******* ****** | Westbury, New York 11590

z4su4r@r.postjobfree.com | 616-***-**** c

Results-focused and technically savvy with a proven record of effective strategic planning, team leadership, and relationship management within globally facing environments

Over 15 year of experience managing complex initiatives for internal and external customers. Proven track record of determining and understanding business problems, envisioning a solution, developing strategic initiatives to address business problems, and executing on the strategies derived. Work with all aspects of a program’s life cycle to include managing financial and legal aspects of the program; Consistently able to build consensus among executive leadership to garner support for innovative solutions to complex business challenges. Managed large project teams and operational teams in matrix managed environments; teams were comprised of internal staff and consultants; Managed 42 projects in 3 years with a 100% under budget/on-time success rate through effective use of project management principles for managing scope and change (PMP Certified).

Solid success implementing and enhancing policies and implementing new solutions to ensure seamless compliance with immediate and long-range objectives. Able to devise tailored technical / procedural solutions to address service gaps. Highly organized administrator, able to optimize financial, HR, and operational procedures to reduce costs and mitigate risk. Superior interpersonal, written and oral communication skills; highly motivational team leader.

CORE COMPETENCIES:

• Strategic Planning & Execution

• Motivational Team Leadership

• Process Redesign / Change Management

• Regulatory Compliance

• Vendor & Contract Negotiation and Mgt. • Operations Oversight / P&L Accountability

• Cost Reduction & Avoidance

• Full Life Cycle Project Management

• Staff Development Programs

• Executive Presentations & Reports

PROFESSIONAL EXPERIENCE

North Shore LIJ Health System/Allscripts, Westbury, NY

Director – Infrastructure and Operations 2011 – Present

North Shore LIJ Health System is the second largest non-profit secular health system in the nation. The IT infrastructure supports a 7B dollar health system that employs 46000 team members at over 20 facilities in the New York metropolitan area.

Responsible for architecture, engineering, implementation, and operations of a 24X7 IT infrastructure. Oversee and mentor 2 enterprise architects and three functional managers with indirect responsibility for 48 direct reports.

Responsible for managing client expectations and meeting Service Level Agreements defined in the master outsourcing agreement.

SPECTRUM HEALTH, Grand Rapids, MI 2008 – 2011

Earned progressive advancement to role of increased technical accountability for this healthcare organization with $5B in revenue and 16K employees.

MANAGER – MAINFRAME, SERVERS, & STORAGE (2010 – 2011)

Promoted to oversee newly in-sourced enterprise storage and backup solutions with bottom line accountability for business continuity, disaster recovery, and regulatory compliance. Oversee and mentor four-member team in managing 2PB of spinning disk space and 5PB of backup data. Conceptualize and execute storage management strategies and best practices to ensure exceptional reliability, performance, and cost containment. Orchestrate hardware / software / infrastructure acquisition, maintenance, and disposal. Partner with key decision makers to gather data / storage needs necessary for planning projects / solutions. Administer $8M operating budget.

• Smoothly managed transition of storage management in house with zero incidents; rapidly stabilized environment to achieve 99.99% uptime within three months.

• Entrusted with multiple initiatives aimed at expanding storage / backup infrastructure to 2PB spinning and up to 5PB backup in the next 12 months.

• Conceptualized and currently implementing first-in-class tiered storage structure based upon rate of change rather than specific storage technology.

• Selected to take over leadership of operations for billing system mainframe, seamlessly absorbing new team members and effectively administering new program budget.

• Consistently developed business cases for key strategic investments

o Negotiated hardware, software, and services agreements with vendors to include Master Service Agreements (MSA), Statements of Work (SOW), Request for Proposals (RFP), and various service agreements.

o Shepherded all agreements through the legal review process as established by hospital policy.

o Advocated internally with Executive leadership to receive funding approval.

o Managed implementation and delivery of systems.

• Lead organization through cultural change related to storage management and engagement with application and platform teams (customers) to improve time to market, stability, and performance of the storage services while lowering overall cost and risk to the organization.

PROJECT MANAGER (2008 – 2010)

Managed multiple project teams of up to 30 throughout project life cycles, including vision, due diligence, functional / technical requirements, planning, implementation, and closing. Administered project capital budgets of up to $3M. Partnered with executive-level leaders to plan project benchmarks and revise schedules. Selected / managed vendors, to include contract negotiations, issue resolution, and billing. Composed and approved statements of work and orchestrated change management procedures.

• Charged with devising a comprehensive solution to resolve a time intensive backup (50+ hour) and restore (100+ hour) processes for CERNER, a mission-critical medical records application and database.

- Collaborated with internal and external technical authorities to develop a workable solution to substantially reduce backup and restore times in under two weeks.

- Currently managing planning and pre-implementation phases.

• Effectively managed simultaneous accountability for seven projects with two more impending projects on deck; collaborate with diverse stakeholders to resolve conflicting priorities.

• Held full accountability for replacing mainframe hardware and software supporting critical billing application, including upgrades to platform within production and DR environments.

• Leveraged exceptional negotiation abilities to resolve months-long vendor disputes to minimize costs while preserving positive vendor relations.

• Consistently mitigated risk to hospital imaging system through effective handling of several key projects, triggering substantial revenue and improving patient care.

CROWE CHIZEK AND COMPANY LLC., Grand Rapids, MI 2005 – 2008

Entrusted with end-to-end operations and P&L responsibility for hosting-services division of this established CPA firm with 2500 employees and $400M in annual revenues. Served as subject matter expert and technical support on diverse technical issues.

DIRECTOR OF OPERATIONS, HOSTING SERVICES

Led project management life cycles, coordinating with clients to ensure total satisfaction with all deliverables. Responded to RFPs and negotiated pricing for service offerings. Managed vendor relationships to secure preferred pricing. Researched and selected project hardware / software. Monitored expenses and income, preparing detailed reports for senior management.

• Revitalized departmental performance, reducing operating costs while increasing revenue by 200% over the course of 18 months.

• Played a key role in building a lasting foundation for ongoing growth and compliance, improving reliability and security; passed multiple audits including GLBA compliance.

• Implemented leading-edge procedures and processes, while simultaneously conceiving new solution offerings, enhancing performance and reputation of hosting division.

MICROSOFT CORPORATION, Redmond, WA 1998 – 2005

Developed technical and security-related business solutions for clients in diverse industries for this global leader in technology, software, and networking solutions. Established security, disaster recovery and deployment plans.

TECHNOLOGY & SECURITY CONSULTANT / PROJECT MANAGER

Led project implementation teams. Authored operational procedures and functional specifications. Relayed plans and specifications to company executives, support staff, end users and technical specialists. Devised best practices policies related to disaster recovery, organizational unit design, testing and laboratory set-up and management. Tracked projects; write proposal and request-for-proposal documents for technical / non-technical audiences.

• Managed a wide array of diverse projects spanning from a few days to a few years and ranging from several thousand dollars to over $20M.

• Promoted to successively more responsible positions and consistently exceeded client expectations while completing assignments on time and below budget.

• Exhibited exceptional project management talents working closely with industry leaders including Ford Motor Company, Morgan Stanley, Sony, and Chase Manhattan Bank.

HUNT CONSULTING GROUP, Okemos, MI 1998

Managed operations and client relations while providing corporate IT consulting services to diverse clients within the New York metro area.

OPERATIONS MANAGER / LEAD CONSULTANT

Developed end-to-end solutions including software specification, hardware acquisition, application implementation, security procedure design, troubleshooting and problem resolution, and employee training. Held accountability for developing / enforcing data retention policies and provisioning processes. Managed Telco provisioning. Coordinated remote access, including careful monitoring of security policies.

** ** **

Additional tenures with The Lande Group / Alphanet Solutions, Inc. as Systems Engineer / Network Consultant (1997 to 1998); Electronic Data Systems as Computer Help Desk Agent / Business Analyst (1995 to 1997); and US Army Reserve as Team Leader (1988 to 1998)

EDUCATIONAL BACKGROUND

Bachelor of Arts in Political Science – MICHIGAN STATE UNIVERSITY, East Lansing, MI

Project Management Professional (PMP) – PROJECT MANAGEMENT INSTITUTE

Top Secret Security Clearance

Technical Proficiencies

Certification: Microsoft Certified Systems Engineer (MCSE)

Platforms: Windows (2000 / 2003 / 2008 / XP / Vista / 7), Exchange Server (2003 / 2007), ISA Server, Virtual Server, SharePoint, IIS, Mainframe; Unix Servers.

Hardware: Cisco routers & switches, Mainframe hardware, Intel Based Servers

Storage: DS8300 Storage, HP Storage, EMC Storage, XIV Storage, DS5300 Storage, Enterprise Tape Library, TSM Grid Medical Archive Storage (GMAS), SAN Volume Controller (SVC), Cisco 9513 / 9509 MDS

Applications: Microsoft Office, Access, OneNote, Project, Clarity, Service Desk, Lawson, ColdFusion, SQL (2000 / 2005), SecureFTP, Worldox; Hummingbird DM

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