TALLONDA SMITH

*** Granite Trace • Stone Mountain, Georgia 30088 770-***-****678-***-****

z4q029@r.postjobfree.com

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PROFILE

Highly motivated and results-driven individual, offering over 10 years of accomplished experience in global IT, emphasizing in both services and product businesses. Detail-oriented and organized leader with strong interpersonal, collaboration and adds value to organizations by quickly grasping business and technology issues, driving issue resolution, and communicating effectively.

CORE COMPETENCIES

 Project Management

• Waterfall

• Agile/Scrum/XP  Process and Technical Writing

 Leadership and Teambuilding  Outstanding Customer/Vendor Relations

 Process Improvement  Time Management, Prioritizing

 Quality Assurance  Training and Development

 Articulate Oral and Written Communication  Able to multi-task in fast paced environments

 Compliance Auditing  Software Development

• C / SQL / Siebel

 Applications Systems Control and Auditability (ASCA) aka COBIT

• SOX  Change and Problem Management

• Remedy / ManageNow

SELECTED CAREER HIGHLIGHTS

• Successfully spearheaded the migration of an application’s production server from Atlanta, Georgia to Lexington, Kentucky.

• Tapped to coordinate the Applications Systems Control and Auditability (ASCA) certification for a newly acquired company’s application. ASCA is the internal IBM versus of Control Objective for Information and related Technology (COBIT).

• Conducted a SWAT team effort that traveled world-wide to test and implement the global usage of Siebel eHR.

• Managed compliance efforts to get a newly acquired company’s IT department integrated with IBM’s business/technical processes and guidelines.

• Managed a team of 10 members across the US and Brazil for IBM’s QuickShip application, leading efforts and administering a $2.7M+ budget.

• Led testing efforts in the migration of two SunTrust Bank applications to Atlanta, Georgia from Richmond, Virginia.

CAREER HISTORY

T&S Janitorial Services 06/09 - present

Office Administrator

 Established and maintained Human Resource-related employee files reflecting salary, deductions, and work schedules.

 Prepared and distributed weekly payroll.

 Responsible for the creation of proposals and contracts.

 Negotiated and enforced collections to recovers funds and expedite the clearance on delinquent accounts.

IBM 1999 –2009

Project Manager, Internet Security Systems (ISS) – Oracle CRM Application.

 Led compliance and audit efforts to get newly acquired company’s IT department integrated with IBM’s business/technical processes and guidelines.

• Focal for securing Application Systems Control and Auditability (ASCA). ASCA is the internal IBM versus of Control Objective for Information and related Technology (COBIT). This also entitled SOX testing, documentation and reporting.

 Managed application development projects/sprints utilizing the Agile/Scrum method.

 Held an Application/Product Owner Delegate role for 3 applications.

 Handled change and problem management and reported on these processes for all geographies.

 Facilitated daily meetings for issue resolution for the Oracle ERP application.

Project Administrator, Field Resource System (FRS)

 Tracked project spending against project budget.

 Maintained weekly hours tracking for all team members; compose reports and metrics on project staff resources, maintained Project Organizational Chart and Project Team Directory.

 Consolidate metrics and reports into weekly status report, maintain project status report binder, maintain Executive Dashboard, assist with presentations including Monthly Steering Committee.

 Log and track open issues, activations schedule, testing issues and change lists, produce internal summary reports, gather metrics and reports on issues and changes.

 Identify and coordinate team training requests, support new team members with orientation, location and team logistics. Arrange corporate travel and housing for team members maintain and archive Project Management file, order team supplies, and facilitate hardware and software requests.

Project Manager, Projects: Pegasus, Organizational Data and Tables, Channel Partner Enablement and Pegasus Information Warehouse utilized SQL for development and error handling

 Coordinated staffing for on-call support personnel for steady-state applications.

 Generated Documents of Understandings (DOUs), sprint backlog, and charts.

 Participated in corporate audits and business controls reviews.

 Managed multiple sprints utilizing resources from across the US, India, China and Brazil.

 Defined and implemented SOX process improvement policies for the applications.

 Utilized ManageNow to manage Problem and Change Management.

Project Manager Assistant, Pegasus utilized C and SQL for development and error handling

 Actively participated in test case reviews, peer reviews, architectural reviews, requirements reviews and other meetings.

 Led the migration of the application’s catalog databases to Global Notes Architecture (GNA)

• Gathered and analyzed data for Applications Systems Control and Auditability (ASCA) and Semi-Annual Control Assessment (SACA). ASCA is the internal IBM versus of Control Objective for Information and related Technology (COBIT).

 Created and maintain a Notes-based Team room for project artifacts.

 Held weekly team meetings for status reviews.

IT Specialist, e-Human Resource utilizing Siebel

 Participated in the development, test and support of Siebel application for several different IBM clients.

 Performed on-call emergency services as requested.

Educational Business Analyst, World Wide Commissions and Incentives

 Liaison for team in the states for Europe, Middle East and Africa (EMEA) and Asia Pacific (AP) teams.

 Supported end-user testing of the Financial Management System (FMS) application.

 Responsible for education/training and support of EMEA and AP for FMS.

 Created educational documentation for salespersons.

 Presented training using NetMeeting and conference calls.

System Administrator, Customer Relation Management (CRM) utilizing Siebel

 Installed and configured Siebel applications for the different Geographies.

 Created and maintained Siebel IDs.

 Created and maintained documentation for the installation of Siebel.

 Provided support for multiple Siebel applications in the CRM project.

Lead Test Analyst, SunTrust Account

 Prepared and executed test plans and test scripts.

 Performed unit testing, system test and operability test.

 Assisted in the migration of two SunTrust applications to Atlanta from Richmond.

 Created and tested CA-7 schedules for the applications.

 Provided support for Lockbox and Treasury Management applications

I/T Specialist, General Motors Account- utilized C language for development

 Participated in the development and support of Corepoint for the General Motors Corporation worldwide customer relationship services

 Making modification to an existing Corepoint application using the C language.

 Performed unit testing on the modification to Corepoint and Siebel.

 Performed EIM loads for the Leads Management/Siebel application.

 Completed service request and change request for the Corepoint and Siebel applications.

Technical Skills

Microsoft Project Office Siebel  Notes Smart Suite  DB2  SQL  Corepoint  HTML  Microsoft Excel/PowerPoint/Word  AIX  C

Education

Bachelor of Science in Computer Science and Minor in Business, Florida A&M University

Career Development:

 Siebel Administration Training

 Project Manager Training for PMP (working toward completion of certification)

Awards

8 time recipient of IBM’s Thanks! Award for outstanding service.

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