Lisa Pierce

606-***-**** (Home)

606-***-****(cell)

*** ******** *****

Nancy, KY 42544

z4d61h@r.postjobfree.com

________________________________________

Summary

I have 10 years of experience, including as a Customer Service Enhanced Agent, as a Cusomer Service Sales/Technical Support Agent and as a Marketing Manager in industries including Construction Special Trade Contractors and Legal Services.

Most recently, I have been working as a Customer Service Enhanced Agent at Teletech at home inc from November 2011 to January 2012.

My skills and experiences include: Marketing, Technical Support, Sales Support, Call Center, Database Administration, Market Research, Budgeting, Policy Analysis, Accounting Software, Accounts Payable, Accounts Receivable, Financial Statements.

Objective

seeking long-term full time position with benefits in which I can advance

Experience

Teletech at home inc, Englewood, CO Nov. 2011 to Jan. 2012

Customer Service Enhanced Agent

Recorded details of customer transactions, interactions, inquiries, complaints and comments. Collected deposits or payments. Arranged for billing. Notified customers of claim investigation results. Resolved customer service or billing complaints by exchanging merchandise, refunding money, adjusting bills and offering credit. Communicated with a clear, distinct voice. Maintained effective working relationships with customers, sales personnel, internal departments and stores. Strategically targeted customers for increased sales. Provided sales support. Maintained a positive and professional phone demeanor. Performed office duties such as data entry, word processing and copying. My accomplishments included: 100%reliability 95% csat scores from customer satisfaction. Knowledge sets include: 45 Wpm.

Teletech Inc, Englewood, CO Nov. 2010 to July 2011

Cusomer Service Sales/Technical Support Agent

inbound calls from Best Buy. Customer Service Rep.Technical support Rep. 100%

Csat scores. 100% reliability. Quoted prices. Provided information on credit terms. Followed leads. Answered customers' questions about. Performed market research. Researched competitors. Filled out order forms. Recommended products to customers. Knowledge sets include: Call Center, Data base management system software, Market.

Ultra Shield Inc, Somerset, KY Feb. 2010 to Oct. 2010

Marketing Manager

inbound and outbound calls in the facility. Sales

And problem solving for the marketing of the products we offered. Determined marketing policies. Evaluated demand for company's products and services. Balanced company benefit and customer satisfaction. Analyzed market research findings and documented analysis. Evaluated the costs of product development, including budgets and expenditures. Knowledge sets include: Analytical or scientific software, Competitive, Adobe Systems Adobe Reader.

Dr Henriques, Cocoa, FL May 2008 to Dec. 2009

Secretary/Medical Assistant

incoming calls, outgoing calls, scheduling, vital signs,

Chart keeping, multitasking anything and everything. Compiled and recorded medical charts, medical histories, reports and correspondence. Directed guests. Served as a liaison between doctors and patients. Prepared invoices, financial statements, letters, case histories and medical records. Interviewed patients to verify documents. Knowledge sets include: Accounting software, Accounts payable software, Accounts receivable software, Billing software, Calendar and scheduling software, Charts.

Licenses

Kentucky Class D/Regular Operator

Skills

Credit, Customer service, Marketing, Multi-Tasking, Problem Solving, Sales, Scheduling, Technical Support, Collectiions, Languages, Billing, Copy, Customer Satisfaction, Data Entry, Microsoft Money, Microsoft Office, Personnel, Sales Support, Telephone Skills, Typing, Word Processing, Call Center, Database Administration, FORMS, Market Research, Adobe, Budgeting, Competitive, Development, Policy Analysis, Scientific, Accounting Software, Accounts Payable, Accounts Receivable, Charts, Financial Statements, Letters

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