CHRISTOPHER K RICKS

**** ******** ***** ****** **********, FL 32068 Cell 904-***-****

Summary

Successfully staffed, delivered and maintained highly-visible projects up to $2M for Fortune 500 companies. Many of the projects I managed were cutting edge software development utilizing the latest technologies available. Other projects, however, were rooted in solving business or process issues and utilized the Six Sigma methodology to solve the problem.

Experience

Taleo 05/2010 – 12/17/2010

Technical Consultant IV

• Developed Compensation solutions for a variety of Fortune 100 clients using XML/SQL

• Partnered with PMO and improved processes delivering consistent delivery of projects

• Authored detailed technical training manuals and documentation for Taleo Compensation product

• Accountable for the coordinated management of multiple related projects directed toward strategic business and organizational objectives.

• Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

Able Hands Home Care 12/2009 – 01/2010

Business Development Consultant

• Develop financial profit/loss reports and graphs for 2008, 2009 and projected 2010

• Deliver presentation and mediated annual shareholder meeting

• Perform documentation inventory assessment and revised documents as needed

• Purchased, configured and networked new Dell server to six existing desktops

Kaplan College 04/2009 – 12/2009

Instructor

• Educate students on computer related courses including: Windows, Linux and MS Office

• Develop class projects and exercises to improve critical thinking and challenge students

• Assist students with lab exercises and correlate the material to real-world scenarios

• Partnered with Marketing team to develop marketing campaigns for 2010

Nationwide Insurance 07/2008 – 12/2008

Sr. Project Manager Consultant

Recovered and successfully lead a team of over 30 resources to implement a $2M Account Payable project. The contracted position required the creation of several key deliverables to include: teambuilding, the creation of a Work Breakdown Structure, Project Plan and effective communication. New servers, firewalls, scanners and highly customized software were the primary focus of the project. My previous experiences with the company, ability to manage technical projects, and the teams’ tenacity to succeed were key success factors.

• Delivered $2M Account Payable system for Nationwide Insurance

• Developed partnerships with resource Managers to ensure appropriate resources were in-place per the project plan and required training on new systems took place.

National City Bank 03/2007 – 02/2008

Project Manager

Designed and implemented a Project Management Office with special attention given to cross organization communication. The projects’ purpose was to deliver standards and guidelines that PM’s enterprise-wide would utilize to manage projects. Key deliverables include reduced variability and improved success rate of all projects that ultimately adds to the bottom line. Project cost was over $1M, employed more than eight resources.

• Communicated across all levels of Management with weekly project status

• PMO architect and developed new project documentation standards and guidelines

Sapphire Technologies 01/2007 – 03/2007

Sr. Project Manager

Develop project plan to separate sixteen world-wide infrastructures from Cardinal Health’s core network. PMI and Six Sigma methodologies were incorporated into the project plan with consideration given to delivering the project on-time and on-budget. A full Data Center implementation with raised floors, backup power supply, new servers and software installation was also included in the project plan. Project estimates were derived from in-house resources from a variety of technical and non-technical disciplines to reduce risk of inaccurate estimates. Total project cost $16M with 20+ vendors engaged world-wide with nine month duration.

• Managed infrastructure separation for $3.3B divestiture

• Delivered technical and time sensitive project plan to internal Project Manager

• Improved PMO project assessment review process yielding 20% increased efficiency

Project Management Solutions 04/2006 – 10/2006

Sr. Project Manager

Develop Project Management Office (PMO) for the Ohio Department of Education and train PMO Director on effective PMO techniques. Architect of project training and review process utilized by fifteen PMO resources. Additionally, I developed documentation templates, new standards, and guidelines for PMO staff. After implementing the enhancements and recalculating resources efficiency, an efficiency gain of more than 20% was realized.

• Improved PM’s efficiency while reducing client communication touch-points resulting in reduced project costs while improving overall quality

• Reduced project management activities resulting in improved collaboration, efficiency and on-time project delivery while reducing total costs

• Partnered with Account Representatives and answered clients technical questions

Nationwide Insurance 10/2000 – 4/2006

Project Manager

Managed two high-performing teams to design and deliver the online auto quote product (i.e. www.nationwide.com). One team focused on software and the other focused on Hardware. A three-tier clustered Windows environment was ultimately used and interfaced with existing Mainframe to produce a quote consistent with a quote given by an Agent.

• Implementation budget was $30M, duration was nine months, and employed more than 120 resources. After the initial project implementation, my team and I provided routine maintenance and upgrades for the next five years.

• Managed team responsible for the design and implementation of Internet re-contact tool, generating over $10M during the first year of implementation

• Improved web-site ranking with Gomez.com in 2002 from #12 to #3 with a web-site redesign yielding increased company publicity and increased revenue

• Maintained web-site availability in excess of 98%

• Proud to be a member of Nationwide’s first Six Sigma Black-Belt team. Our objective was to identify and reduce process gaps, waste reduction, and improve operational efficiency.

• Six Sigma projects AVG budget over $1M with a savings of at least 2X the cost with the following are highlights of key accomplishments:

Limited Brands Corp Columbus OH 03/1998 – 10/2000

Network Services Consultant

Managed several Y2K projects for Fortune 500 companies including: Limited Brands Corp and Longaberger Baskets. Developed and instructed in-house technical training classes covering: LAN/WAN administration and best practices for Firewall configurations.

• Managed three successful Y2K hardware and software certification projects

• Developed and instructed training classes for Network Services department

Longaberger Baskets Newark Ohio 03/1998 – 10/2000

• Managed three successful Y2K hardware and software certification projects

• Developed and instructed training classes for Network Services department

Education

Franklin University: Columbus, OH 2000

Master of Business Administration, Minor in Information Management

Devry Institute of Technology: Columbus, OH 1998

Bachelors of Science – Computer Information Systems

Accomplishments

• Project Management Professional (PMP# 233687) 2010

• George Washington University, Master Certificate, Project Management 2005

• Air Academy, Six Sigma Black-Belt 2003

• ITIL - IT Infrastructure Library, Pink Elephant 2003

• Military Veteran, U.S. Army 1990-1994

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