Customer Service Project Manager

Denise M. Hasher

954-***-**** **** Henry Avenue

**********@*****.*** Philadelphia, PA 19129

Seeking Position As:

Project Manager

Dependable, articulate and creative Office Manager has more than 17 years of experience in various functions including event planning, office management, public relations, promotional campaigns, report generation, calendar management, problem resolution and goal setting. Proactive candidate demonstrated leadership and management skills in organizing successful events increasing revenues by 11% and participant expectation by 25%; ranked #1 fundraising team nationally in ADA based on effective campaigns, and managed administrative functions. Motivated professional supervised and motivated team to perform efficiently, negotiated with clients competently and provided superior customer service at all times; demonstrated ability to learn quickly especially in policies and procedures while maintaining excellent client relationships. Versatile candidate is actively seeking a challenging career as a Project Manager or similar roles to contribute adeptness in client negotiations, project management, customer service, team supervision, proposal writing, problem solving and leadership.

Project Management & Event Planning Data Analysis & Report Generation

Office Administration & Team Supervision Creative & Resourceful Problem Solver

Excellent Customer Service Skills Reorganized in Policies & Procedures

Professional Experience

Self-Employed May 2004 – Present

Japanese Landscape Contractor

Philadelphia & Main Line, PA

Provided innovative landscape services to customers, managed location preparation, and planned materials needed; supervised crew and monitored individual performance.

Communicated with clients efficiently regarding planning, tools needed and crew payment; demonstrated creativity in developing landscapes according to clients’ preferences.

Developed strategies to widen client network, promoted services to existing and prospective clients, and maintained customer relationships to generate sales and create loyalty.

Maintained current knowledge on landscape marketing trends, pricing, and procedures to perform duties productively; exhibited leadership skills in managing projects successfully.

American Diabetes Association May 2007 – June 2010

Event Coordinator/Office Manager

Bala Cynwyd, PA

Exceeded revenue by 11% and participant expectations by 25%, and ranked #1 fundraising team nationally in ADA; planned and implemented corporate events to raise funds capably.

Managed third-party fund raising events including Donovan McNabb Camp golf outing for kids, raising over $220,000; generated revenue reports and presentations for Board Members.

Created letters for corporate and grant proposals, prepared and distributed news releases, updated public event calendars, and nurtured relationships with sponsors and donors.

Promoted diverse activities and gift programs; organized guest appearances for awareness events including Tour de Cure, Father of the Year and Step Out Walk for Diabetes.

Recruited and trained volunteers, and evaluated performance for all events; secured sponsorships and grant requests, and managed budget maintenance and vendor billing.

Maggiano’s Little Italy May 2004 – July 2006

Server

Boca Raton, FL

Assumed daily responsibilities for acknowledging and greeting customers, taking orders, assisting in collecting payments, and providing excellent customer service consistently.

Demonstrated product knowledge by suggesting specialty dishes to customers, answered inquiries politely and served clients’ orders promptly to ensure positive feedback.

Observed cleanliness in accordance with policies and guidelines, maintained composure in stressful situations, and assisted in monitoring inventory to ensure adequate supplies.

Participated in marketing strategies, completed assigned tasks accurately, and exhibited ability to learn quickly while nurturing professional relationships with co-workers.

Dans La Forêt Garden & Nursery Aug 2002 – May 2004

Foreman/Japanese Garden Contractor

Collegeville, PA

Oversaw project for Japanese landscaping design company, identified clients requirements and preferences, and provided creative consulting services competently.

Supervised labor crews and monitored individual performance to reach goals quickly; managed customers’ needs against landscape erosion and propagation.

Designed and implemented effective maintenance solutions and techniques for existing landscapes and new projects; demonstrated ability to accomplish tasks ahead of time.

Communicated with clients effectively regarding billing methods, processed employee payroll, and monitored availability of materials.

Barnes & Noble Booksellers – Holy Family University Nov 2002 – Dec 2003

Assistant Manager

Philadelphia, PA

Facilitated managing store operations, provided superior customer service by attending to clients’ requirements, monitored stocks, and generated comprehensive reports.

Monitored and updated product records, supervised price labeling, and demonstrated problem solving skills in resolving daily customer issues and concerns.

Developed and suggested marketing and promotional campaigns to increase daily sales revenues and customers; established a friendly and accommodating attitude at all times.

Assisted in managing and motivating employees, accomplished assigned duties accurately, and nurtured relationships with employees and customers.

A Touch of Jazz Music Production Studio Aug 2000 – Oct 2002

Studio Production Coordinator/Booking Agent

Philadelphia, PA

Managed daily operations of music studio owned by DJ Jazzy Jeff, maintained creative content catalogue for 6 internal studio producers, and generated marketing strategies.

Organized in-studio events for award winning artists including Will Smith, Darius Rucker, The Roots, Jill Scott and Musiq Soulchild; managed travel arrangements and itinerary efficiently.

Administered contract negotiations for DJ Jazzy Jeff’s on-stage performance and guest appearances; supervised media relations, planned tour date and organized interviews.

Coordinated recording artists’ information to publishing companies ensuring compliance with copyright and royalty credits; monitored recorded material production quality.

Generated reports needed, and tracked internal workforce and billable client hours; managed accounts receivable, accounts payable and payroll.

Other Work Experience

Planet Medley, Division of Medley Music Mar 2000 – Aug 2000

Inventory Coordinator/Assistant to Sales Manager, Bryn Mawr, PA

Bell Atlantic, Inc./Verizon Communications, Inc. Jan 1999 – Mar 2000

Communication Analyst, Philadelphia, PA

PricewaterhouseCoopers/Coopers & Lybrand Jan 1999 – Mar 2000

Development Coordinator & Proposal Writer, Philadelphia, PA

General Nutrition Center 1994 – 1998

Sales Associate, Chambersburg & Philadelphia, PA

Ryeco, Food Distribution Center 1991 – 1996

Produce Customer Service Associate, Philadelphia, PA

Education & Technical Skills

Community College of Philadelphia, PA, 2010

American Sign Language/Introduction to Education & Spanish Courses, GPA: 4.0 – Dean’s List

Shippensburg University, Shippensburg, PA, 1996

Bachelor of Arts in Communication/Journalism

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Microsoft Office Live Meeting WordPerfect Lotus Notes Novell GroupWise iPad Blackberry Google Apps

Skype Raiser’s Edge Crystal Reports Oracle

Professional Certifications: Certified ESL Tutor, Mayor’s Commission on Literacy, PA, 2009

Awards: Shippensburg University Public Relations Excellence Award, College Radio, WSYC

Affiliations: Emcee Entertainment, College Radio DJ, PA (2005 – 2007)

Camp Fire Girls, Counselor & Camp Assistant Director, 2003

References Gladly Provided Upon Request

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