ADDAKULA JOHN PETER Email: z2z5az@r.postjobfree.com

Mobile No: +63-092********

SAP CRM Functional & SD Consultant

(With Overall 11.3 yrs exp in which SAP CRM 6.7yrs of 3 full life cycle Implementation, upgrade & 2 support projects)

PROFESSIONAL SUMMARY

Expertise with focus in Marketing, Service, Sales and WebChannel modules.

Have participated in the complete life cycle of the implementation - preparation, blueprinting, realization and deployment

Have experience in architecting solutions using SAP components based on customer requirements

Implemented and supported in multiple SAP CRM projects using service, marketing modules

Exposure in SAP CRM Web Channel such as Shop Administration Management, B2B B2C and BOB scenarios, Web Channel Experience Management Auction via Webshop, E-Service (Online Self Registration, Product Registration, Complaints & Returns).

Exposure in SAP CRM Marketing such as Segmentation, Marketing Planning and Campaign management,, Lead Management, Opportunity Management, Survey suite and Product Proposal.

Exposure in SAP CRM Service (Service level Agreement and Contract, Service Order Management, Service Resource Management, Complaint & Returns Management and E-Service)

Exposure in SAP CRM Sales (Opportunity Management, Sales Contract and Order Management)

Involved in SAP Interaction Center, components configuration and action box configuration.

Configured Pricing, Multi-Categorization, ERMS, CTI integration, involved in Integration with SD, PORTAL, APO modules and Testing with HP Quality Center.

Configured SD components and data exchange with CRM

Undergone Internal Training on SAP IS-U, ABAP and Middleware Aspects.

Have SAP HANA integration Knowledge in SAP areas like HANA. Excellent communication and client management skills.

PROFESSIONAL EXPERIENCE:

• Presently working as SAP CRM Functional Consultant for Fujitsu Enterprise Solutions, Philippines from June 2012 to till date.

• Worked as a SAP CRM 7.0 Functional Consultants for Wipro Infotech Ltd., Bangalore from Aug’2010 to May 2012.

• Worked as a SAP CRM 2007 Functional Consultant for HCL Solutions Ltd., Delhi from Dec’2008 to Aug’2010.

• Worked as a SAP CRM Associate Consultant for Robert Bosch, Bangalore from Sep’ 2007 to Nov’ 2008.

• Worked as an Associate Consultant for L&T InfoTech, Mumbai from Aug’2005 to Aug’ 2007.

• Worked as Customer Call Agent for SerWiz Solutions Ltd -a TATA Enterprise from Mar’ 2003 to Jun’ 2005

• Worked as Sales Executive for Hindustan Coca-Cola Beverages Pvt Ltd from Jan’ 2001 to Feb’ 2003

ACADEMIC CREDENTIALS

• Bachelor Degree in Business Administration – Chennai University

TECHNICAL SKILLS:

Operation Systems - DOS, Windows 2000, Windows 2007

Packages - MS-Office

Tools - Solution Manager

CRM - SAP CRM 4.0, 5.0, 7.0.

ERP - SAP R/3 4.7, ECC 6.0

WORK EXPERIENCE:

Project 5:

Client : Globe Telecomm Inc., Phillipiness

Company : Fujitsu Enterprise Solutions, Philippines

Perm/Contra : Contractual (Crystal Solutions Ltd)

Role : SAP CRM Functional Consultant

Environment : SAP CRM 7.0

Duration : June 2012 to till date.

Project : Onsite-Implementation

Responsibilities:

Onsite assisted clients in the selection of Components, design and implementation of CRM modules of SAP.

Involved in Business Process blueprinting and architecting a solution for existing processes using SAP CRM and SAP R/3.

Involved in gathering requirements, Configuration Values, To-Be Documents, and BPP.

Involved in Unit Testing Plan and Test scripts.

Configured Middleware with ECC (OLTP) for replication of Organizational structure, Business Partner, Materials and Condition types.

Worked on Segment builder, Business Partner Segmentation and Target group

Defining Transaction types and Item Category Determination.

Loyalty Campaign Management and Reward Rule Management.

Created Product Catalog, Catalog Type, Catalog Variant, Catalog Views and Catalog Areas.

Configured Shop Administration Management and User Management.

Configured Business on Behalf Order Processing, Sales Contract and Contract Determination in Webshop and Order Management Process.

Configured Payment methods in B2B Webshop.

Project 4:

Client : Vizag Steel Plant (RINL), Vishakhapatnam

Company : Wipro InfoTech Ltd., Bangalore

Perm/Contra : Contractual (Kaizen SRA Technologies Pvt Ltd)

Role : SAP CRM Functional Consultant

Environment : SAP CRM 7.0

Duration : Aug’2010 to May 2012

Project : Onsite-Implementation

Responsibilities:

Onsite assisted clients in the selection of Components, Design and implementation of CRM modules of SAP.

Involved in Business Process blueprinting and architecting a solution for existing processes using SAP CRM and SAP R/3.

Involved in Testing and Scripts.

Segmented business partners into target groups based on their attributes as a part of campaign management and survey suite process

Portal Integration and IPC Configuration

Creation of campaigns and execution of the campaigns via interaction channels.

Integrated Lead management to Opportunity, Opportunity to ECC Quotation & Sales Order.

Configured Activity Management and integrating customer surveys and evaluations to these transaction types.

Configured ICSS Complaints & Returns Management.

Configured Web shop Management and User Management.

Configuring Auction via Webshop.

Created Product Catalogs and replicated to TREX.

Middleware setup with ECC.

Project 3:

Client : Xerox A2B - Europe

Company : HCL Axon Ltd., Delhi

Perm/Contra : Contractual (Business Scorp Solutions Pvt Ltd)

Role : SAP CRM Functional Consultant

Environment : SAP CRM 2007

Duration : Dec’2008 to Aug’2010

Project : Implementation

Responsibilities:

Involved in Business Process blueprinting and architecting a solution for existing processes using SAP CRM and SAP R/3.

Segmented business partners into target groups based on their attributes as a part of campaign management process.

Creation of campaigns and execution of the campaigns via interaction channels.

Integrating Lead management to Opportunity and Activity Management.

Configuring business activities and integrating customer surveys and evaluations to these transaction types.

Used marketing calendar to get a scheduling overview of selected marketing projects.

Transfer marketing plan to MS Project to edit the marketing plan elements and carry out scheduling.

Optimized the campaign before execution based on cost and revenue structures response rate, model budget and resources constraints and promotions and then adjusted accordingly.

Configured SAP CRM solution including Service Order management, Service Contract Management, Warranties, Code Catalog, and Complaint Management.

Generated In-place analysis to plan and monitor marketing activities.

Configured CIC Profiles Agent Inbox, Transactions, CTI and ERMS.

Enhance personalized forms and assigned the same to campaigns before executing on target groups.

Project 2:

Client : Nissan Motors Co., Ltd., Japan

Company : Robert Bosch, Bangalore.

Environment : SAP CRM 5.0

Role : SAP CRM Associate Consultant

Duration : Sep’ 2007 – Nov’2008

Project : Implementation

Responsibilities:

Studied and Evaluated client’s business processes

Coordinated in AS-IS, TO-BE, BPP and End User Manuals

Participated in Developing, Testing, Production and Go-Live

Worked effectively process mappings designed & configured CRM systems

Customized the master data that includes, Organizational structure, Business Partners, Product and Product Catalogs for Sales Scenarios

Applied the business knowledge for Marketing, Opportunity management and Product configuration

Worked on Segment builder and Business Partner Segmentation and Target group

Configured Master data and Basic functions for Partner determination, Transaction types, Item Categories

Configured Marketing planning, Campaign management in the CRM system based on the process requirements

Address the CRM compatibility issues with other SAP systems and modules

Configured Lead management, Opportunity management, Activity management

Configured Organizational Profiles and rules as per business specifications

Configured including Service Order management, Service Contract Management, Warranties, and Complaint Management.

Project 1:

Client : Brutele, Switzerland.

Company : L&T InfoTech, Mumbai.

Role : Associate Consultant.

Environment: CRM 5.0

Duration : Feb’ 2006 to Aug’ 2007

Project : Support

Responsibilities:

Interacting with the Business Leads and Users to understand the existing Business processes.

Explaining a Product Catalog in the CRM system on the basis of Product Master Data, Explaining how Pricing and Configuration are performed with the IPC.

Configuring Sales order processing in CRM including creation of Request for Quotation, Quotations and replication of Orders to CRM.

Coordinating with R/3 consultants in setting up changed Order fulfillment in support(Availability check, Delivery, Post goods issue and Billing processes) for the Orders generated from Tele-operations through CRM

Coordinating with Lead manager during support and Tele shop administrators for setting up various CRM attributes.

Creating new Product Catalogs, during support including creating Document types, Catalog variants, Catalog areas, Country groups, Template for Folders,

Defining Types and assigning Products to product catalogs, Replication and publication of Product catalogs.

Product proposals: Creating and assigning Attribute sets and Target groups according to new sceneries for Cross/Up-Down selling/Best seller.

Maintaining Top n products, and Personalized and Tele shop specific Tele catalogs.

Project:

Client : Brutele, Switzerland.

Company : L&T InfoTech, Mumbai.

Role : Associate Consultant.

Environment: SAP SD

Duration : Aug’ 2005 to Jan’ 2006

Project : Support

Responsibilities:

Created Sales, Delivery and Billing documents.

Configuring of the pricing procedures, Materials Determination, Output determination,

Account determination and Partner determination and Free goods determination.

Copying control for sales, delivery and Billing documents.

Configured Sales Organization structures, customers and material master data, and shipping point determination.

Transfer of Requirements configured weekly requirements, checking groups in customized, assigned to the material in MMR.

Managed SD integrated issues with PP, MM and FI

Sale information’s system in of Sales.

Handling Sales Enquiries

DOMAIN EXPERIENCE (NON SAP):

Company : SerWizol Solutions Ltd -a TATA Enterprise

Role : Customer Call Center Agent

Duration : Mar 2003 to Jun 2005

Location : Hyderabad

Responsibilities:

Customer-focused customer service professional with strong in-bound and out-bound call center experience

Deliver world-class customer service and build customer satisfaction and loyalty.

Provide effective and timely resolution of a range of customer inquiries

Complete ongoing training to stay abreast of product, service and policy changes.

Strike a positive and cooperative tone with both customers and coworkers

Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities

Handled a high influx of inbound calls within a dynamic call center environment.

Managed multiple priorities and maintained effective results in a quota driven workplace.

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Exercised strong interpersonal communication skills with customers and department personnel.

Company : Hindustan Coca-Cola Beverages Pvt Ltd

Role : Sales& Marketing Executive

Duration : Jan 2001 to Feb 2003

Location : Hyderabad

Responsibilities:

Trade management-Effective handling of CA, Distributors, Wholesalers and Super/SubStockists.

Ensure the promised ROI to the channel by minimizing the gap between Primary and Secondary invoicing.

Concentrate on Range availability of SKUs in A/B/C class outlets.

Improvised route/beat planning for enhanced outlet coverage. -Average of 100 outlets per beat.

Retail Schemes and aggressive channel servicing to increase Secondary off take.

Consumer promotional activities to stimulate retail sales.

Effective management of Credit lines in the market

Maintaining stock inventory levels of the consignee agent and stockiest.

Increased Visibility, Merchandising and Shelf Space at the Point of Sale.

Ensure that Volume and Value growth are registered on a Period on Period basis.

Market Planning-Average Monthly Sales, Projection, Brand wise planning and

Handling marketing & sale operations for achieving pre-set goals & market development efforts.

Details

* First Name & Last Name: John Peter

* Email ID: z2z5az@r.postjobfree.com

* DOB: 22-05-1977

* Current Company (Contract / Permanent): Fujitsu., Contractual

* Total Exp: 10.5 yrs

* Relevant Exp: 6. yrs

* Monthly CTC: Rs. 91,000 pm

* Exp CTC: 1,20,000 pm

* Education & Year of Passing: B.B.A

* Preferred Location: Anywhere

* Notice Period: 7 days

* Passport Number: H5011451

* Current Onsite-Team Size: 2

* Contact Number to attend Telephonic Interview: +63-926*******

* Available Time: Any time

For information on my skill sets and work experience please contact me @ +63-092********

DECLARATION

I declare that all the details furnished here are true to the best of my knowledge and belief.

Thanking you,

John Peter

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