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Customer Service Insurance

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Location:
Fort Wayne, Indiana, 46825, United States
Salary:
14.00/hour
Posted:
April 14, 2012
Email:
z2lv2d@r.postjobfree.com
Contact Info:
*****.******@****.***


**** ********* **.
Fort Wayne, IN ***** Phone 317-***-****
E-mail z2lv2d@r.postjobfree.com
Susan R Rucker
Objective To grow with a team that provides superior customer service with integrity

Education 2010
Texas Department of Insurance TX
Adjuster License

2006
Lorman Education Services Indianapolis, IN
Confidentiality of Medical Records Seminar

1997 – 2001
IUPUI Indianapolis, IN
BS Mathematics Education
*3.98 GPA, School of Science Dean’s honors list, IUPUI’s highest honors list

1988 – 1989
ITT Technical Institute Indianapolis, IN
Executive Secretarial Program

Professional experience
8/2011- 1/2012 Glenbrook Family Dentistry Fort Wayne, IN
Office Manager
• Supervise all aspects of the dental practice
• Recruit and supervise each employee of dental team
• Liason between corporate office and dentist
• Responsible for employee work schedules including vacation, sick and unpaid leave
• Responsible for maintenance of the practice like electrical and plumbing works and any other minor or major repairs
• Responsible for production and collection goals
• Process payroll, conduct employee reviews, calculate vacations for staff
• Manage aging report and assign past due accounts to collection agency
• Facilitate daily morning huddles, monthly staff meetings, and lunch and learns when warranted.
• Provide ongoing training to team
• Generate daily, weekly and monthly reports
• Coach and hold others accountable for delivering preeminent dentistry

8/2009 – 2/2011 Texas Oncology Austin, TX
Patient Services Representative II
• Scheduled all PET Scans for south Austin
• Verified insurance
• Scheduled procedures for Radiation Oncologist
• Answered phone
• Roomed Patients
• Proficient in MYSIS, COPIA, Orchard (lab), Iknowmed (EMR)
IMPAC, Outlook Mail, Calendar
• Proficient with ICD9 coding

3/2007 – 8/2009 Morningstar Restoration Indianapolis, IN /Austin, TX
Insurance Claims Specialist
• Assisted homeowners with property insurance claims due to storm damage

6/2006 – 2/2007 Shelby Co Family Medicine Shelbyville, IN
Practice Manager
• Managed 5 physicians and 18 clinical/front office employees
• Hired and dismissed employees as needed
• Coordinated replacement staff for vacation and sick days
• Mediated employee disputes
• Supervised special projects such as new phone systems, office remodeling, and holiday decorating for building
• Set agenda and took minutes for physician meetings
• Held employee staff meeting every two weeks
• Supervised day to day functions of the office
• Supervised vacation, sick, and personal time off of employees
• Compiled front office, medical assistant and physician monthly schedule
• Compiled nurse and physician monthly call schedule
• Analyzed collections at front window
• Performed employee evaluations
• Obtained new physician credentialing and physician recredentialing

2/2004 – 2/2006 Bruce B. Wiland, DDS MSD Indianapolis, IN
Front Office Coordinator
• Supervised day to day functions of the office
• Registered patients including collected demographics and verified insurance
• Called insurance to collect patients’ eligibility and benefit information i.e., co-pay, percentages paid for covered services, out of pocket maximum, and yearly deductible
• Maintained financials (A/R and A/P) for the practice using Quicken
• Placed delinquent accounts with collection firm and maintained collection and past due account reports
• Used Dentrix dental software to schedule patients, collect co-pays, send (file) insurance electronically, and run various account reports
• Matched insurance EOB’s to patient accounts and posted payments accordingly
• Mailed balance due bills to patients as needed
• Updated OSHA manuals
• Interviewed and trained new hires for front office at my practice and also for Dr. Wiland’s remote office in Kokomo, Indiana
• Assisted dental hygienist by cleaning instruments, developing x-rays, and preparing pre-op room for surgery

8/1999 – 6/2000 Shelbyville High School Shelbyville, IN
Algebra Teacher
• Taught Algebra to freshmen and sophomore students

References
Dr. David Buksar, DDS
435 W. Coliseum Blvd.
Fort Wayne, IN 46805
(317) ***-****

Mr. Tom Scott
Insurance Adjuster
CMR
12500 Limerick Avenue
Austin, TX 78727
(610) ***-****

Ms. Laura Perkins
Social Worker
Texas Oncology
4101 James Casey Street
Suite 100
Austin, TX 78745
(512) ***-****

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Transcript
session 378
________________________________________
Not an Official Transcript
Sat Sep 13 12:54:26

________________________________________
IUPU-INDPLS U E CENTER 2ND SEM 1996-97
INTRO TO ALGEBRA MATH 001 4.0 A+
CAREERS IN HEALTH PROFESSIONS AHLT W100 2.0 S
SEM HRS 4.0 PTS 16.0 GPA 4.00 HRS PASS 6.0
________________________________________
IUPU-INDPLS U E CENTER 1ST SEM 1997-98
ALGEBRA MATH 111 4.0 A+
ELEMENTARY COMPOSITION 1 ENG W131 3.0 A
SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0
________________________________________
IUPU-INDPLS U E CENTER 2ND SEM 1997-98
ALGEBRA & TRIGONOMETRY I MATH 153 3.0 A
INTRODUCTION TO COMPUTING CPT 115 3.0 A
SEM HRS 6.0 PTS 24.0 GPA 4.00 HRS PASS 6.0
________________________________________
IUPU-INDPLS UNIVERSITY COLLEGE 1ST SUM 1998
ALGEBRA & TRIGONOMETRY II MATH 154 3.0 A+
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
________________________________________
IUPU-INDPLS UNIVERSITY COLLEGE 1ST SEM 1998-99
INTEG CAL & ANALYTIC GEOM 1 MATH 163 5.0 A
BEGINNING GUITAR CLASS MUS L101 2.0 A+
SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0
________________________________________
IUPU-INDPLS SCIENCE 2ND SEM 1998-99
INTEG CAL & ANALYTIC GEOM 2 MATH 164 5.0 A-
PSYCHOLOGY AS A SOCIAL SCIENCE PSY B104 3.0 A+
SEM HRS 8.0 PTS 30.5 GPA 3.81 HRS PASS 8.0
________________________________________
IUPU-INDPLS SCIENCE 1ST SUM 1999
FUNDAMENTALS OF SPEECH COMM COMM R110 3.0 A
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
________________________________________
IUPU-INDPLS SCIENCE 2ND SUM 1999
PERSONAL AND SOCIAL ETHICS PHIL P120 3.0 A
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
________________________________________
IUPU-INDPLS SCIENCE 2ND SEM 1999-00
WRITTEN COMM IN SCIENCE & INDUST TCM 320 3.0 A+
MULTIVARIATE CALCULUS MATH 261 4.0 A+
SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0
________________________________________
IUPU-INDPLS SCIENCE 2ND SUM 2000
BEGINNING FRENCH I FREN F117 3.0 A
SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0
________________________________________
IUPU-INDPLS SCIENCE 1ST SEM 2000-01
LOGIC & FOUNDATIONS/ALGEBRA MATH 300 3.0 A
PHYSICAL GEOLOGY GEOL G110 3.0 A+
LINEAR ALGEBRA & DIFF EQUATIONS MATH 262 4.0 A
BEGINNING FRENCH II FREN F118 3.0 A
SEM HRS 13.0 PTS 52.0 GPA 4.00 HRS PASS 13.0
________________________________________
IUPU-INDPLS SCIENCE 2ND SEM 2000-01
FLD EXP: SEC BLOCK IA (OPT 1) EDUC M101 1.0 S
ED PSYCH FOR MDL/SEC TCHRS EDUC P255 3.0 A
INTRO TO EXCEPTIONAL CHILDREN EDUC K205 3.0 A
TEACHING IN PLURALISTIC SOCIETY EDUC M300 3.0 A
FLD EXP: SEC BLOCK IB (OPT 1) EDUC M303 1.0 S
INTRODUCTION TO SOCIOLOGY SOC R100 3.0 A+
SEM HRS 12.0 PTS 48.0 GPA 4.00 HRS PASS 14.0
________________________________________
UNDERGRADUATE GPA SUMMARY
I.U. GPA HRS 76.0 GPA POINTS 302.5 GPA 3.98
TRANSFER HRS 0.0 TOTAL I.U. HRS PASSED 80.0
________________________________________
----ACADEMIC OBJECTIVE----
AS OF SECOND SEMESTER 2000-01
IUPUI CAMPUS
SCIENCE
BACCALAUREATE, JUNIOR
MAJOR: MATHEMATICS
________________________________________
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