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Customer Service Insurance

Location:
Fort Wayne, Indiana, 46825, United States
Salary:
14.00/hour
Posted:
April 14, 2012
Email:
z2lv2d@r.postjobfree.com
Contact Info:
*****.******@****.***


**** ********* **.

Fort Wayne, IN ***** Phone 317-***-****

E-mail z2lv2d@r.postjobfree.com

Susan R Rucker

Objective To grow with a team that provides superior customer service with integrity

Education 2010

Texas Department of Insurance TX

Adjuster License

2006

Lorman Education Services Indianapolis, IN

Confidentiality of Medical Records Seminar

1997 – 2001

IUPUI Indianapolis, IN

BS Mathematics Education

*3.98 GPA, School of Science Dean’s honors list, IUPUI’s highest honors list

1988 – 1989

ITT Technical Institute Indianapolis, IN

Executive Secretarial Program

Professional experience

8/2011- 1/2012 Glenbrook Family Dentistry Fort Wayne, IN

Office Manager

• Supervise all aspects of the dental practice

• Recruit and supervise each employee of dental team

• Liason between corporate office and dentist

• Responsible for employee work schedules including vacation, sick and unpaid leave

• Responsible for maintenance of the practice like electrical and plumbing works and any other minor or major repairs

• Responsible for production and collection goals

• Process payroll, conduct employee reviews, calculate vacations for staff

• Manage aging report and assign past due accounts to collection agency

• Facilitate daily morning huddles, monthly staff meetings, and lunch and learns when warranted.

• Provide ongoing training to team

• Generate daily, weekly and monthly reports

• Coach and hold others accountable for delivering preeminent dentistry

8/2009 – 2/2011 Texas Oncology Austin, TX

Patient Services Representative II

• Scheduled all PET Scans for south Austin

• Verified insurance

• Scheduled procedures for Radiation Oncologist

• Answered phone

• Roomed Patients

• Proficient in MYSIS, COPIA, Orchard (lab), Iknowmed (EMR)

IMPAC, Outlook Mail, Calendar

• Proficient with ICD9 coding

3/2007 – 8/2009 Morningstar Restoration Indianapolis, IN /Austin, TX

Insurance Claims Specialist

• Assisted homeowners with property insurance claims due to storm damage

6/2006 – 2/2007 Shelby Co Family Medicine Shelbyville, IN

Practice Manager

• Managed 5 physicians and 18 clinical/front office employees

• Hired and dismissed employees as needed

• Coordinated replacement staff for vacation and sick days

• Mediated employee disputes

• Supervised special projects such as new phone systems, office remodeling, and holiday decorating for building

• Set agenda and took minutes for physician meetings

• Held employee staff meeting every two weeks

• Supervised day to day functions of the office

• Supervised vacation, sick, and personal time off of employees

• Compiled front office, medical assistant and physician monthly schedule

• Compiled nurse and physician monthly call schedule

• Analyzed collections at front window

• Performed employee evaluations

• Obtained new physician credentialing and physician recredentialing

2/2004 – 2/2006 Bruce B. Wiland, DDS MSD Indianapolis, IN

Front Office Coordinator

• Supervised day to day functions of the office

• Registered patients including collected demographics and verified insurance

• Called insurance to collect patients’ eligibility and benefit information i.e., co-pay, percentages paid for covered services, out of pocket maximum, and yearly deductible

• Maintained financials (A/R and A/P) for the practice using Quicken

• Placed delinquent accounts with collection firm and maintained collection and past due account reports

• Used Dentrix dental software to schedule patients, collect co-pays, send (file) insurance electronically, and run various account reports

• Matched insurance EOB’s to patient accounts and posted payments accordingly

• Mailed balance due bills to patients as needed

• Updated OSHA manuals

• Interviewed and trained new hires for front office at my practice and also for Dr. Wiland’s remote office in Kokomo, Indiana

• Assisted dental hygienist by cleaning instruments, developing x-rays, and preparing pre-op room for surgery

8/1999 – 6/2000 Shelbyville High School Shelbyville, IN

Algebra Teacher

• Taught Algebra to freshmen and sophomore students

References

Dr. David Buksar, DDS

435 W. Coliseum Blvd.

Fort Wayne, IN 46805

(317) ***-****

Mr. Tom Scott

Insurance Adjuster

CMR

12500 Limerick Avenue

Austin, TX 78727

(610) ***-****

Ms. Laura Perkins

Social Worker

Texas Oncology

4101 James Casey Street

Suite 100

Austin, TX 78745

(512) ***-****

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Transcript

session 378

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Not an Official Transcript

Sat Sep 13 12:54:26

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IUPU-INDPLS U E CENTER 2ND SEM 1996-97

INTRO TO ALGEBRA MATH 001 4.0 A+

CAREERS IN HEALTH PROFESSIONS AHLT W100 2.0 S

SEM HRS 4.0 PTS 16.0 GPA 4.00 HRS PASS 6.0

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IUPU-INDPLS U E CENTER 1ST SEM 1997-98

ALGEBRA MATH 111 4.0 A+

ELEMENTARY COMPOSITION 1 ENG W131 3.0 A

SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0

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IUPU-INDPLS U E CENTER 2ND SEM 1997-98

ALGEBRA & TRIGONOMETRY I MATH 153 3.0 A

INTRODUCTION TO COMPUTING CPT 115 3.0 A

SEM HRS 6.0 PTS 24.0 GPA 4.00 HRS PASS 6.0

________________________________________

IUPU-INDPLS UNIVERSITY COLLEGE 1ST SUM 1998

ALGEBRA & TRIGONOMETRY II MATH 154 3.0 A+

SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0

________________________________________

IUPU-INDPLS UNIVERSITY COLLEGE 1ST SEM 1998-99

INTEG CAL & ANALYTIC GEOM 1 MATH 163 5.0 A

BEGINNING GUITAR CLASS MUS L101 2.0 A+

SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0

________________________________________

IUPU-INDPLS SCIENCE 2ND SEM 1998-99

INTEG CAL & ANALYTIC GEOM 2 MATH 164 5.0 A-

PSYCHOLOGY AS A SOCIAL SCIENCE PSY B104 3.0 A+

SEM HRS 8.0 PTS 30.5 GPA 3.81 HRS PASS 8.0

________________________________________

IUPU-INDPLS SCIENCE 1ST SUM 1999

FUNDAMENTALS OF SPEECH COMM COMM R110 3.0 A

SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0

________________________________________

IUPU-INDPLS SCIENCE 2ND SUM 1999

PERSONAL AND SOCIAL ETHICS PHIL P120 3.0 A

SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0

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IUPU-INDPLS SCIENCE 2ND SEM 1999-00

WRITTEN COMM IN SCIENCE & INDUST TCM 320 3.0 A+

MULTIVARIATE CALCULUS MATH 261 4.0 A+

SEM HRS 7.0 PTS 28.0 GPA 4.00 HRS PASS 7.0

________________________________________

IUPU-INDPLS SCIENCE 2ND SUM 2000

BEGINNING FRENCH I FREN F117 3.0 A

SEM HRS 3.0 PTS 12.0 GPA 4.00 HRS PASS 3.0

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IUPU-INDPLS SCIENCE 1ST SEM 2000-01

LOGIC & FOUNDATIONS/ALGEBRA MATH 300 3.0 A

PHYSICAL GEOLOGY GEOL G110 3.0 A+

LINEAR ALGEBRA & DIFF EQUATIONS MATH 262 4.0 A

BEGINNING FRENCH II FREN F118 3.0 A

SEM HRS 13.0 PTS 52.0 GPA 4.00 HRS PASS 13.0

________________________________________

IUPU-INDPLS SCIENCE 2ND SEM 2000-01

FLD EXP: SEC BLOCK IA (OPT 1) EDUC M101 1.0 S

ED PSYCH FOR MDL/SEC TCHRS EDUC P255 3.0 A

INTRO TO EXCEPTIONAL CHILDREN EDUC K205 3.0 A

TEACHING IN PLURALISTIC SOCIETY EDUC M300 3.0 A

FLD EXP: SEC BLOCK IB (OPT 1) EDUC M303 1.0 S

INTRODUCTION TO SOCIOLOGY SOC R100 3.0 A+

SEM HRS 12.0 PTS 48.0 GPA 4.00 HRS PASS 14.0

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UNDERGRADUATE GPA SUMMARY

I.U. GPA HRS 76.0 GPA POINTS 302.5 GPA 3.98

TRANSFER HRS 0.0 TOTAL I.U. HRS PASSED 80.0

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----ACADEMIC OBJECTIVE----

AS OF SECOND SEMESTER 2000-01

IUPUI CAMPUS

SCIENCE

BACCALAUREATE, JUNIOR

MAJOR: MATHEMATICS

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