PATRICIA FELTS

**** ****** ****** ● Berkeley, CA 94702 ● z06sji@r.postjobfree.com ● 510-***-****

Innovative professional Administrative Assistant with over 10 years proven track record of superior customer support experience. Demonstrated ability as an influential communications liaison, possessing empathy in matters of human services needs, with a commitment to continued educational pursuit in the fields of Counseling Psychology and Sociology.

SUMMARY OF QUALIFICATIONS

•Proven ability to administer proficient administrative support to several managing supervisors, in conjunction with managing operational activities of 100+ contract employees, and maintaining overall office operation clerical functions.

•Experience in human resource services in the areas of applicant interviewing, application screening, testing and job placement.

•Articulate and effective communicator with prolific ability to defuse and solidify discrepancies between clients and service deliverers.

•Development of training and lesson plans utilized in teaching life skills course at local community services program.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE IN PSYCHOLOGY/SOCIOLOGY Expected December 2012

CONCENTRATIONS: HUMAN SERVICES AND BUSINESS ADMINISTRATION Oakland, CA

Holy Names University Department of Psychology

3.85 GPA ● Dean’s List

ACADEMIC PROJECTS

•Performed field research in local community to gather information regarding community residents and business owners’ opinion on public safety issues, effectiveness of local politicians’ performance in betterment of the community; compiled information into a qualitative and statistical report submitted to Department of Psychology at Holy Names University.

•Developed project lesson plan to train graduating students in the areas resume writing, internet research and job description development to be submitted to Holy Names University Department of Psychology.

•Honed operational and creative skills in developing, designing and presenting stellar Power Point presentations.

Associations, Leadership, Volunteer Services

•Life Time Member of the National Psychological Honor Society (Psi Chi).

•Secretary/Co-Coordinator of community services activities for bay area chapter of Psychologists’ Association.

•Volunteer emergency crisis hotline for over five years.

•One-on-one substance abuse and crises counseling for internship hours towards Psychology Degree completion.

PROFESSIONAL EXPERIENCE

ALAMEDA COUNTY TEMPORARY POOL (TAPS) – Oakland, CA

Clerical Assistant/Behavioral Health July 25 – Currently

•Process claims for payment to mental health providers.

•Answer all incoming calls assisting mental health providers and

clients with questions regarding payments and provider services.

•Provide clerical support to managers, billing, claims and sub-payee

departments.

Clerical Assistant/GSA Purchasing Department April 25 – July 22, 2011

•Expeditiously learned bid contract and procurement processing procedures.

•Create Excel spreadsheets for vendor bid proposals.

•Process contractor insurance documents and invoicing utilizing Alameda

County data management systems.

•Take handwritten and electronic notes from bid conferences. Transcribe

conversations from bid conferences for insertion into amendments to bid

documents.

Legal Secretary/Office of the Public Defender – Fremont, CA Office December 13, 2010 -

•Prepared motions, orders, memos, letters and other legal documents; transcribed April 22, 2011

tapes and CDs; filed legal documents with the court or DA’s office. Copy, faxed,

filed legal documents. Directed calls to appropriate departments.

•Quickly learned newly implemented legal data management systems.

Clerical Assistant/Social Services Department – Alameda, CA Office July 26 – September 17, 2010

•Sorted and organized Public Assistance forms for processing.

•Clerical support for Public Assistance clerks.

KAISER PERMANENTE/Portfolio Management – Oakland, CA February 2004 – March 2009

Operations, Facilities Lead, Administrative Support

•Prepared informational packets and materials, coordinating meeting site logistics for executive

and staff off-site meetings. Calendared and coordinated meetings utilizing Lotus Notes; ordered supplies

and executed work station relocations and ergonomic adjustments through multiple data systems.

•Developed strong business relationship with service and office supply vendors, resulting in expedient service response which minimized down time of office machine inoperability to maintain uninterrupted work production.

•Achieved proficiency in providing customer support to a staff of 100+ internal employees in the areas of

facilities management, securing orders for ergonomic needs, maintaining office supply inventory resulting in eliminating over budget spending.

•Five years experience in the fields of Health and Safety regulations; continued course training in the areas of

first aid, emergency evacuation procedures. Served for five years as Floor Warden, planning staff safety meetings, recruiting safety volunteers and developing emergency plans in accordance with city and building guidelines.

RIDES FOR BAY AREA COMMUTERS – Oakland, CA April 1999 – January 2004

Administrative Assistant, Van Pool Coordinator

•Proficiently delivered administrative and secretarial support to four Commuter Services managers;

composing correspondence, maintaining hard copy and data base filing systems, in conjunction with

managing the operation of 100+ van and carpool service providers by tracking, updating and processing

driver operational permits. Acted as liaison between commuter services providers and San Francisco/Oakland

Parking Divisions, resulting in opening a cooperative working relationship between city and commuter staff workers.

•Promoted from Administrative Assistant I to Administrative Assistant II as a result of exemplary job performance.

•Supervised 10+ employees in work distribution and assuring client rideshare requests were expedited in a timel

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