Jamil S. Waller

**** ***** **

Philadelphia PA **138

• Phone no : 215-***-**** or 757-***-**** • Email : yyxbj6@r.postjobfree.com

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PROFILE

I am a great loyal and dedicated team player who does not mind going over the top to excel and knows what it takes to satisfy customers. I have years of experience in the hospitality industry, I like to be challenged and I am always willing to learn. I love to assist other people whether it’s a customer or a fellow associate. I am seeking a position where I can make sure that the customers leave satisfied and wanting to return to the establishment and at the same time advance with the company while giving my best to my employer

WORK HISTORY

Kingsmill Resort & Spa- Williamsburg VA, Mar 2010- Jan 2012

Banquet Setup Attendant

set up rooms in various styles for meetings, weddings and other functions

Check B.E.O daily to perform proper daily duties

Move tables/chair/TV’s/podium stands to proper rooms for events

Set up rooms with pen/pad/glass water for all meetings an conventions

Remove all tables and chairs from room to proper area when guest are finished.

Clean/flip all rooms needed for future events

Insure that all duties are finished on check list before ending shift

Patriot inn & suites- Williamsburg VA, Jun 2009- Feb 2010

Front Desk Associate

Check guest in and out of hotel using PMS

Set tour times for guest going on tour of the resort

Call in work orders over walkie talkie radios

Answer questions regarding tour and other hotel/resort services

Cashed out at the end of each shift

Homewood Suites By Hilton – Williamsburg VA, Dec 2008- Aug 2009

Night Auditor/ Front desk Associate

Answer inquiries regarding hotel services, by telephone and in person, provide information about services available in the community and respond to guests' complaints

Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems

Present statements of charges to departing guests and receive payment.

Daily accounting data entry and reconcile

Hotel security

Check guest in and out of hotel using PMS

answer and transfer phone calls to designated extensions

call in work orders over walkie talkie radios

cashed travelers and personal checks when needed

cashed out at the end of each shift

Williamsburg Hospitality House - Williamsburg VA, Aug 2007 – May 2008

Front Desk Associate

Check all guest in/out using PMS programs

answer and transfer phone calls to designated extensions

call in work orders over walkie talkie radios

cashed travelers and personal checks when needed

cashed out at the end of each shift

Crowne Plaza - Williamsburg VA, July 2006 – Apr 2007

loss prevention officer

parole the perimeter of the hotel making sure all doors are secure

lock the kitchen and bar after closing hours

deliver guest bills under their room doors

assist guest when needed (maintenance, luggage, room services)

Do a nightly walk around the hotel to insure that all light, door, an ,locks are working properly

Check to make sure that all maintenance reports are completed

Parole all hallways to insure that each guest is insured a safe stay.

Marriott - Williamsburg VA, Apr 2001 – June 2006

front desk supervisor/ bellman

supervised 6 employees per shift

trained new employees

open and close each shift using PMS

brief the next shift on previous shifts matters and concerns

resolve guest issues to best of my ability to ensure that they are satisfied

check guest in and out of hotel using PMS

answer and transfer phone calls to designated extensions

call in work orders over walkie talkie radios

cashed travelers and personal checks when needed

cashed out at the end of each shift

assist guest with luggage

EDUCATION

High School Diploma

Jamestown High School, Williamsburg VA - Sep 1998 - Jun 2001

graduated high school with a 3.1 GPA and studied computer repair and networking

SKILL

• I am PMS certified

• I learn new things quickly

• work well with other team members

• I know what it takes to satisfy guest as well as my employer

• Microsoft Word

• Microsoft Excel

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