Customer service Representative
Resume:
Megan Scott
**** ** **** **, ******, KS *****
***********************@*****.***
Objective To obtain a career as an Inbound virtual call agents for a fast paced company.
Skills • Excellent Organizational Skills
• Strong Customer Relations Skills
• Computer Proficiency
• Data Entry • Telephone Answering, 12-Line System
• Word Processing and Typing
• 10-Key Calculator
• Filing, drafting legal documents, QuickBooks, bookkeeping.
• Computer: Microsoft word, Word Perfect, Open office, Windows Vista, Power Point, Apple graphic design software. Excel.
Experience Administrative Assistant/Receptionist/front Office Manager
Banner Mobility Resources Inc., Topeka, Kansas
• Answered phone calls, took messages, confirmed next day appointments.
• I was responsible for entering payroll and payroll taxes.
• I was responsible for entering paperwork, customer info, and payments into Quick Books.
• I was responsible for reconciling company bank accounts/credit cards/cash drawer.
• I was responsible for general accounting duties.
• I was expected to Draft collection letters for delinquent accounts.
• Made travel arrangements for co-workers training.
• I was expected to inform customers of mobility programs, rebates, equipment, and ADA requirements. I inform customers of commercial and private hydraulic lifts, Entervan, Vehicle lifts, stair lifts, and vertical platform lifts for the disabled and handicapped. I Inform customers of power chairs/scooters sales and repairs. I Inform customers of Hand control’s and the state of Kansas Driver’s licensing and evaluation of disabled people needing hand controls.
• I have knowledge and dealing’s with the State of Kansas permits and License requirements.
01/2008-11/2011
Leasing Agent/Assistant Manager
Candleridge Park Apartments, Houston , Texas
• Showing prospective renters the property.
• Following up with prospective renters and finding leads.
• Assisted in the selling out to 100 percent occupied from under 50 percent occupied in two months.
• I was responsible for drafting lease agreements according to the TAS and Fair housing laws.
• Drafting demand for rent or possession letters, drafting complaint letters.
• Listening and finding solutions to existing renter’s problems and concerns.
• File, faxed, and copied important documents. Got files ready for audit.
02/2007-07/2007
Education Associates of Paralegal and legal studies 07/2006-2007
Washburn University Topeka, Kansas
Diploma
Topeka West High School, Topeka, KS.
05/2004
References Furnished on request. More job experience provided upon request.
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