Heather Gunneman

_______________________________________________________________

**** ********* *** *** *****:

ywvwad@r.postjobfree.com

Canton, MI 48187 Cell: 734-***-****

CAREER OBJECTIVE

Administrative position where skills in office management, office

organization and communications will contribute to company profitability.

SKILLS/SOFTWARE

. Detailed oriented & strong organizational skills

. Strong Customer service skills

. Excellent written and verbal skills

. Team Player

. Multitasker

. Takes initiative in every aspect of the task at hand

. Task & Procedure oriented

. Strong administrative and people skills

. Helpful; approachable; empathic, energetic, and a positive attitude

. Utilizing skills for problem solving and completing a project to the

best of my ability

. Responsible, dependable, hard worker, and creative

. Payroll, A/R, and A/P

. Knowledge of ComData, Virtual MasterCards, ComChecks

. Peachtree, Quickbooks, Transman/TMW/TMT Software, Medical Billing

software and Customized Manufacturing software

. Microsoft Professional - Excel, Word, Outlook, Power Point, and

Publisher

PROFESSIONAL HISTORY

Rush Trucking Corp.

Maintenance Coordinator (Salary $13.00/hr) November 2011

- Present

Responsible for daily administrative tasks:

. Run Truck/Trailer PM/DOT Due/Overdue Report

. Coordinate/Schedule PM/DOT's to be completed on Trucks/Trailers

. Prepare report of PM/DOT's completed weekly

. Follow up on Driver Vehicle Inspection Reports as they come in

. Maintain/Manage PM/DOT's on all Trucks and Trailers

. Repsond to emails as they come in

. Processing invoices for payment (issuing virtual MasterCards,

ComChecks, and PO#'s)

. Maintain and Call for Invoices for virtual MasterCard and ComCheck

payments

. Maintain ComCheck Log Sheet

. Contacting vendors for payment, copies of invoices and DOT paperwork

. Confirming that repairs have been completed

. Confirm and update PM/DOT dates as completed

. Track PM/DOT's completed

. Maintain tracking devices on all trailers

. Track/report on cost of expenses for trailers (not including monthly

payments)

. Confirm Roadside Inspection repairs have been completed

. Answer phones

. Coordinate services for breakdowns

. Date Entry

. Developing positive relationships with vendors

. Problem solving

. Creating and implementing new procedures

. Customer service (internal and external)

. Other administrative tasks/duties

Cityside Management Corp

Appraisal Administrative Assistant (Salary $14.45/hr)

June 2011 - November 2011

Responsible for daily administrative tasks:

. Running and preparing daily reports

. Entering appraisals into a customized (internet based) software

. Creating, organizing, and maintaining vendor files

. Processing invoices for payment

. Preparing monthly reports for multiple vendors

. Providing information requested by vendors

. Contacting vendors

. Date Entry

. Developing positive relationships with vendors

. Problem solving

. Creating and implementing new procedures

. Customer service (internal and external)

. Other administrative tasks/duties

Konecranes, Inc

Administrator/QC Coordinator (Salary $13.00/hr) March

2010 - June 2011

Responsible for Quality Control phone calls for the Central Area and other

administrative tasks:

. Accounts Receivable - daily invoicing, collection calls/emails

. Accounts Payable - matching purchase orders with invoices, processing

expense reports, and following corporate procedures to pay bills on

time

. Manage customer Tax exemption forms and renewing inspection contracts

. Payroll and tracking vacation/sick days

. Month End reporting

. Date Entry

. Ordering office supplies

. Answering phones

. Quality Control phone calls

. Developing positive relationships with customers and vendors

. Problem solving

. Customer service/solving customer issues

. Creating inspection reports, creating sales reports, and assembling

books

. Other administrative tasks/duties

Aerotek (Temporary Position)

Flagstar Bank

Claims Analyst (Salary $12.00/hr) December 2009 -

February 2010

Responsible for the following tasks:

. Approving invoices for payment

. Verifying the completion of work on properties

. Creating bids/estimates for damages on properties

. Requesting work orders for violations to be corrected and paying

fines/fee

. Data entry

. Uploading photos

. Verifying correct paperwork that was completed for work done

Center of Natural Therapies/Thornton Chiropractic and Nutrition

Office Manager (Salary $12.00/hr) December 2007 -

September 2009

. Answering phones

. Make appointment reminder calls

. Scheduling patient appointments

. Setting up/cleaning/restocking/organization of patient treatment rooms

. Verifying patient insurance and updating personal information

. Collecting and recording patient payments for co-

payments/deductibles/products

. Billing insurance companies and patient co-pays

. Collection of insurance money and patient co-pays/deductibles

. Created and implemented office policies and procedures

. Filing

. Problem solving

. Balancing of cash drawer

. Creating letters for different aspects of the company

. Monthly mail out

. Creating monthly displays for monthly informational themes

. Data entry

. Accounts Receivable/Payable

. Coordinating office/patient flow

. Coordinating day to day operations

. Arranging doctors travel to seminars and conferences

. Inventory and ordering of nutritional and other products

. Preparing and assisting in presentations

. Maintenance and organization of patient files

. Other administrative duties/tasks

JAM Entertainment and Events July 2007 -

October 2007

Office Manager/Administrative Assistant (Salary $13.00/hr)

. Answering phones

. Data entry

. Accounts receivable/payable

. Creating contracts

. Assisting in coordination of events

. Maintenance and organization of entertainers and vendors files

. Filing

. Bank statement reconciliation

. Problem solving

. Assistant to Owner and five Event Coordinators

. Other administrative tasks/duties

Bodywork Chiropractic May 2007 -

July 2007

Office Coordinator (Salary $10.00/hr)

. Answer phones

. Schedule patients

. Make appointment reminder calls

. Filing

. Data entry

. Setting up/cleaning patient treatment rooms

. Billing

. Receiving and recording patient payments

. Other administrative tasks/duties

Roger's Garden Landscape September

2006 - May 2007

Office Assistant (Salary $13.00/hr)

. Answering phones

. Scheduling and maintaining appointments for five landscape designers

. Processing billing for new landscape clients and clients with landscape

maintenance

. Researching and solving client account issues

. Getting plans approved and attaining proper permits

. Filing

. Preparing weekly/monthly sales reports for five landscape designers

. Preparing proposals and presentations for landscape designers

. Collections

. Ordering office supplies

. Updating designers portfolios with before and after pictures of projects

. Assisted General Manager

. Other administrative tasks/duties

Grace Community Church October 2005 - May

2006

Receptionist (Salary $10.00/hr)

Answering phones

Filing

Organization and up keep of office supply/copy room

Assisting office staff with multiple projects

Scheduling volunteers to work in the office

Coordination of staff meetings, seminars, and conferences

Data Entry

REFERENCES:

Margie Bryant

Co-Worker

Known: 2 year

Phone: 248-***-****

Delana Cokley

Co-Worker

Known: 2 year

Phone: 313-***-****

Meghan Porubsky

Friend

Known: 7 years

Phone: 734-***-****

Contact this candidate