Laura Fyffe

*** ******* **

St. Louis, MO *****

314-***-**** ywuepf@r.postjobfree.com

SUMMARY

Recognized as a respected leader in HR and IT focused on business needs.

Hands-on, skilled at learning new concepts quickly, working well under pressure, managing change and communicating effectively.

Proactive and consistent in the delivery of commitments.

PROFESSIONAL EXPERIENCE

Edward Jones Investments - St. Louis, MO

HRIS Team Lead May 2008 – Current

Serve as liaison between the business and IT teams to facilitate requirement gathering and testing.

Manage scope and timeline of system changes.

Coordinate workflow of approximately 40 enhancements and 80 support items per year with team of 8 HRIS associates.

Identify business needs and participate in vendor selection processes for:

all benefit and retirement vendor changes/additions

assessments

performance management

recruiting

succession planning

Lead analysis teams responsible for exploring HR system modules and functionality and making decisions on use, implementation and upgrades.

Create measurements for performance and results of team members and work with them to meet quality, service and timeliness objectives.

Hire, recruit and train new associates on responsibilities, systems and firm culture.

HRIS Analyst May 2005 – May 2008

Provided table configuration and system support to the Benefits, Compensation, Payroll, Recruiting, and Performance Management business teams.

Served as liaison between the supported business areas and IT staff providing guidance and support for business process and system enhancements.

Designed and implemented several processes to auto insert information into the HR system to reduce manual data entry.

Implemented variable compensation for commissioned personnel.

Lead analyst representing Payroll and Finance business teams for PeopleSoft HR 9.0 upgrade.

Provided on demand and government report data via query functionality.

Analyzed HR system modules/functionality and made recommendations on use, implementation and upgrades relating to absence management, benefits, hr, variable compensation, position management and recruiting.

Enterprise Holdings – St. Louis, MO

Senior HRIS Analyst July 2000 – May 2005

Analyzed system modules and made recommendations based on benefits and feasibility.

Excelled as a user liaison between the business and technical teams by facilitating productive requirement sessions for system changes and enhancements.

Performed ongoing problem resolution for benefits, human resources, security, testing and table configuration.

Conducted needs assessment and fit gap analysis to identify system and project requirements for the HR system upgrade and vendor released fix bundles.

Created and maintained project tracking system.

Created on demand and reusable queries and reports to meet end user requirements for data.

Created test scripts and tested system enhancements, component upgrades and changes.

Analyzed and implemented position management functionality.

Implemented the use of an Application Security program to streamline security requests for PeopleSoft HR end users.

Created procedures and coordinated ongoing security audits for HR related systems as well as administering PeopleSoft HR security tables.

Created, developed and maintained process documentation and work plans for company structure realignments and table maintenance.

Contact Center Department Manager July 1994 – July 2000

Responsible for development, recruiting and success of management training program.

Coached, motivated and managed contact center managers to achieve excellence in customer service, quality, employee retention and sales. Customer satisfaction levels improved by 30% and reduced turnover by 50% and maintained these levels consistently.

Designed and managed the technical and operational implementation of various rental promotions routed through the contact center.

Responsible for developing budgets and call volume forecasts.

Led a team in development of a formal career path for employees that contributed to reducing turnover by 50% in 18 months.

Developed and managed an alternative part time employment program to enhance staffing levels.

ADDITIONAL INFORMATION

Functional Experience:

Core HR system support Benefits system support

Compensation/payroll system support Functional Testing

System enhancements/upgrades Applicant tracking/Recruiting systems support

Problem analysis Training

Project management Self Service application management

Workflow management Process improvement

Software/Systems Experience:

Oracle PeopleSoft HR Oracle PeopleSoft Benefits Administration

Oracle PeopleSoft Payroll Oracle PeopleSoft e-Recruit

AS 400 Crystal Reports

SAP Success Factors Rational Suite

MS Office & Project Mercury Quality Center

Visio Adobe Acrobat

ADP Virtual Edge Applicant Tracking System

EDUCATION

Bachelor of Business Administration - Baylor University; Waco, TX

Majors – Marketing, Management, Quantitative Business Analysis

ACTIVITIES

Junior Achievement

Professional Women's Business Forum

Midwest PeopleSoft User Group

Leadership Mentor Program

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