CHRISTINE PAUL

*** ***** ***** ** • Wilkes-Barre, PA 18702

ywjvn5@r.postjobfree.com

570-***-****

EDUCATION AND TRAINING

High School Degree, 06/1982-Business Courses- GAR Memorial High School,

Wilkes Barre, PA

-National Honor Society Member

ASSOCIATIONS AND LEADERSHIP

-Member, GAR Football Booster Club, 2005-Present

PROFESSIONAL EXPERIENCE

Retirement Service Benefit Associate June 2000-Present

Prudential Retirement, Scranton, PA

Retirement Service Division of Prudential, Participant Maintenance Department

- Main function is quality review of processor’s corrections on participant’s 401k,403B or 457 retirement accounts.Quality review of Qualified Domestic Relations Order processing.

- Currently involved in the participants maintenance team which consists of 16 team members.

- Communicate with internal client service representatives in regards to correction that need to be made to 401k, 403B or 457 retirement accounts.

Lead Bank Teller, June 1995-June 2000

M&T Bank, Hanover Twp, PA

- Maintained constant customer service, product knowledge, while supervising and scheduling a staff of seven bank tellers.

- In charge of maintaining the bank’s cash supply, balancing, ordering and shipping cash.

- Balancing and servicing the bank’s Atm machine.

Tele-Banking Customer Service Representative, June 1994- January 1995

PNC Bank

- Answering customers inquires about their checking, savings and loan accounts.

- Communicate with internal departments.

SUMMARY OF QUALIFICATIONS

- Customer service experience

- Strong computer skills

- Skilled in using Microsoft excel for calculations

- Possess a strong understanding of the Internet

- Proficient in Lotus Notes and OMNI Stations, CFE, STARS, ON DEMAND, TSO

- Proficient in Microsoft office