SHIRLEY WARREN

**** *. *** ******* ******* E., #*102 Humble, TX 77396 281-***-**** yvwkoj@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extensive experience with planning, implementing and developing recruitment strategies and sourcing techniques to identify talented physicians, health care practitioners candidates and conduct recruiting efforts for exempt and non-exempt employees, temporary employees and student interns; served as a trusted certified medical staff recruiter and staffing coordinator for a large healthcare organization.

Well-honed recruitment/staffing skills to include:

• Screened, interviewed, and referred applicants for employment to hiring managers

• Traveled both locally and nationally to conventions, job fairs, and other recruitment related activities to exhibit and recruit

• Acted as a consultant to hiring managers providing guidance consistent with recruitment/human resources policies and procedures and state and federal employment law.

• Served as point of contact for feedback from Executive, Senior Leadership and Managers.

Knowledgeable of the Americans with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) regulations and employment laws; Health Insurance Portability and Accountability Act (HIPAA).

Strong skills in Microsoft Suite products including Word, Excel, PowerPoint and Outlook; proven work experience in preparing reports in Excel and PowerPoint presentations.

Utilize Business Intelligence (BI) and Fin-Net databases for creating and extracting weekly sales reports and ad hoc reports as needed.

PROFESSIONAL EXPERIENCE

Administrative Assistant II, Market, Seafood and Loss Prevention

H-E-B, 2010 - Present

Responsibilities:

Provide administrative assistant support to the Regional Merchants of Market and Seafood; Director for Loss Prevention and staff, Houston Division Market Merchandiser, manage multiple calendars. Coordinate special events, meetings and execute general and human resources administrative duties always with an attitude towards providing stellar internal and external service. Handle and safeguard sensitive and confidential information with the utmost discretion. Work effectively with minimal direction or feedback; take initiative in completing assignments. Prioritize and manage multiple projects to closure.

• Run daily and period-end/year-to-date scheduled/ad hoc reports utilizing Business Intelligence (BI) and Fin-Net data bases.

• Coordinate travel itineraries: arrange travel and logistics, and generate and reconcile corporate credit card charges via Commercial Electronic Office® Portal expense database which ensure trips are arrange for success.

• Plan and organize from concept to execution Market and Seafood Departments Quarterly Meetings which includes 150-200 partners/attendees.

• Manage and maintain departments’ (3) web pages.

• Coordinated well organized interviews, and work closely with human resources as well as Senior Recruiter on the preparation of People Planning for the accuracy and timely transitions of partners and new hires.

• Collect, compile and analyze information for inclusion in reports and presentations

• Screen and reply to memos, mail, email, and phone calls

• Compose general correspondence

• Accept accountability for own process responsibility.

• Maintain confidentiality and accept responsibility for one’s own performance, mistakes and actions.

• Readily adapt to shifting of competing priorities. Quickly and accurately shift attention between multiple tasks and information.

GROUP HEALTH COOPERATIVE & GROUP HEALTH PERMANENTE

Office Manager/Administrative and Staffing Recruiter

Group Health Cooperative, 2005 – 2008

Worked alongside with the Float Pool Manager for Primary Care and provided human resources, recruitment and staffing support, which included sourced, recruited, screened resumes, and interviewed qualified physicians, nurses and administrative candidates; completed request for personnel and tracked the credentialing process. Facilitated new hire orientation, scheduled training as well as backup scheduler for physicians and nurses schedules.

Managed the day-to-day administrative operations for the Tacoma Administration Department and supervised front desk administrative specialists to ensure efficient office operations. Reported to and provided high-level administrative and human resources support to the Associate Administrator of Primary Care Administration; served as key contact for administration staff and was accountable for the Tacoma Administration Department budget.

Recruiting Accomplishments:

• Engaged in hiring activities (Full Cycle Recruiting), included working with assigned manager to support their needs for new and/or replacement of personnel; verified candidates/applicants’ employment background in a timely manner, which resulted in rapid turnaround in filling open positions.

• Assisted in identifying candidates through a variety of methods, which included employee referrals, on-line sourcing, cold calling, social network, searches and management leads. Worked diligently with assigned clients to assure recruiting needs were met by performing functions such as administered pre-employment tests, advertisement; coordinated and exhibited at external career fairs and conducted exit interviews. My due diligence and keen sense for providing top-notch customer service resulted in decreased timeline gaps in vacant positions and client satisfaction.

• Consistent track record of achieving departmental objectives and recruitment goals: key player in hiring 13 medical assistants ahead of target recruitment deadline; instrumental in developing a practitioner talent pool.

• Assisted candidates in all matters from interview stage through to on-boarding, answered questions, addressed concerns

• Proactively confirmed that appropriate human resources, credentialing, and labor union requirements were met prior to and during the hiring process to ensure compliance with employment and EEOC laws.

Office Management Accomplishments:

• Reduced the budget of expenses for office supplies and miscellaneous items by 55%.

• Significantly decreased Associate Administrator’s travel time and increased productivity through aggressive calendar management to included designated specific days to work in office and arranged conference calls in lieu of in-person meetings.

• Coordinated travel itineraries: arranged travel and logistics, and generated and reconciled corporate credit card charges via Concur expense database which ensured trips were arranged for success.

• Coordinated logistics for job fairs/conventions, meetings, schedules, appointments, & events, printed daily calendar, and ensured details were correct and proactively ensured all background materials necessary for job fairs/conventions and meetings were available in appropriate audience.

• KRONOS Manager: processed payroll accurately, efficiently and according to GHC procedures and processes which resulted in state and federal governmental guidelines were met.

• Successfully planned and organized from concept to execution special events including employee recognition events that helped to significantly support morale and improved productivity. Received accolades from senior management because of high employee attendance at all events.

Certified Medical Staff Recruiter

Group Health Permanente, 2001 - 2005

Responsible for the recruitment of physicians and health care practitioners for the Group Health Permanente (GHP) medical group. Managed the full recruitment and hiring cycle from initial contact to writing contracts upon approval of hire. Provided oversight of human resource processes including the execution of affirmative action goals, verification of applicants’ educational and employment background through collaboration and direct hands on involvement in the major processes associated with credentialing. Coordinated well organized interviews, facilitation of new hire orientation and scheduling of training for new physicians, and coordination of benefit packet preparation, tracking and distribution.

Accomplishments:

• Received award for recognition of high achievement in the implementation of aggressive recruitment strategies which resulted in 2003 recruitment goals being exceeded in the first 10 months of year.

• Improved Group Health Permanente’s visibility, state and countrywide, by attending and exhibiting at multiple conventions and job fairs such as the National Medical Association Convention (New York, NY), American College of Physicians, Internal Medicine (San Francisco, CA), American Academy of Allergy and Immunology (New Orleans, LA and Denver, CO).

• Instrumental in developing a practitioner talent pool for providers who wanted to take sabbaticals and maternity leave, resulting in a significant increase in physician retention.

• Worked extensively with Urgent Care Chief to recruit and re-staff Urgent Care Center prior to a contract termination deadline, which would have resulted in a gap in care. By meeting the deadline early, I ensured a fluid transition with no lapse of service for Group Health patients.

• Identified incorrect charges to Group Health Permanente’s travel expense budget and initiated an audit, which reduced travel, meals, and lodging expenses, resulting in the recovery of over $5,000.

• Successfully spearheaded Cooperative’s 2006 and 2007 Martin Luther King, Jr. Northwest Harvest Food Bank Drive resulting in the collection of over 5,000 tons of food and supplies for families in need.

Administrative Assistant to the Olympia District Medical Director

Group Health Cooperative, 1999 - 2001

Provided administrative and human resources support to the Olympia District Medical Director, Area Lead Medical Director, and Medical Center Administrator, managed multiple complex calendars. Coordinated physician interviews, tracked credentialing process, meetings, conferences, and special events; and executed general administrative duties always with an attitude towards providing stellar internal and external service. Handled and safeguarded sensitive and confidential information with the utmost discretion. Prioritized and managed multiple projects to closure.

Accomplishments:

• Worked extensively with designated hospitals’ credentialing staff in streamlining credentialing process which resulted in targeted and/or estimated start date for newly hired physicians and healthcare practitioners.

• Initiated and negotiated hotel contracts and direct billing for entire district for locum tenens providers and out-of-state candidates, resulting in significantly reduced travel expenses incurred against the medical center’s recruiting budget.

• Increased physician attendance to the Olympia District Medical Staff Business Meetings by proactively scheduling and thoroughly organizing business meetings several months in advance.

• Successfully planned and organized from concept to execution special events including employee recognition events that helped to significantly support morale and improved productivity. Received accolades from senior management because of high employee attendance at all events.

• Acted as liaison for staff complaints regarding staff or human resources issues; resolved or notified appropriate personnel for the successful resolution of complaints in a timely manner, which resulted in increased staff satisfaction and recognition of excellent customer service.

TRAINING/PROFESSIONAL CERTIFICATIONS

Cardiopulmonary Resuscitation (CPR) 2009

Core Management Series - Certificate of Completion (For first time supervisors/managers course) 2006

Health Insurance Portability and Accountability Act (HIPAA) 2005

The American Academy of Medical Management, Physician Recruiting & Retention Intensive Training 2001,2004

Cooperative Diversity Counsel Representative 1999 – 2004

AWARDS

Employee certificate of appreciation for outstanding service 2007

Employee certificate of appreciation for outstanding service 2006

Employee of the month 2005

Travel BRAVO Award-Outstanding Performance in a category or job class 2004

Employee award for recognition of high achievement 2004

Employee certificate of appreciation for outstanding service 2001

EDUCATION

Tacoma Community College - college courses completed in Business Administration

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