Anuj Khosla

H.No – **, *ND Floor, Phase XI, S.A.S. Nagar, Mohali, Punjab, India

Mob: +91-991**-*****; Landline: 91-172-*******; E-mail: yvvhbn@r.postjobfree.com

key skills

Highly dynamic, team-spirited and results-oriented professional with over more than 11 years of experience.

An effective communicator with exceptional interpersonal skills.

Astute leadership skills with ability to motivate and manage teams to meet desired results.

Excellent presentation and interpersonal skills with ability to relate to people at any level of business, cultures and management.

Adapt quickly to new environment and thrive on multiple tasks.

Professional Expertise

- After Sale Automotive Service Maintenance Motors Insurance Claims Assessment

Seeking a good opportunity in the Automotive Industry

Professional Experience

ICICI LOMBARD GENERAL INSURANCE COMPANY, CHD

Designation: Customer Service Manager – Motor Claims (Jun 2007 to Till Date)

Responsibilities:

Dealing with accidental claims of world renowned motor brands like Mercedes, BMW, Chevrolet, Honda, Toyota, Ford, Tata & Suzuki .

Liaison and serving as a link between the insurer and the insured.

Surveying and assessing the loss on behalf of insurer or insured.

Maintaining confidentiality & neutrality without jeopardizing the liability of the insurer & the claim of the insured.

Conducting inspection & re-inspection of the Vehicle in question suffering a loss.

Avoiding false claims filed by the insured by evaluating the actual loss.

Assisting the insured who has suffered a genuine loss by indemnification of the loss.

Determining the loss and liability to be reported to the insurance company by investigating and assessing.

Sorting issues of workshops with the company.

Giving reasons for the repudiation of claim, in case the claim is not covered by policy terms & conditions.

Satisfying queries of the insured/Insurer and of persons connected thereto in respect of the claim loss.

Recommending applicability of depreciation & the percentage & quantum of depreciation.

Creating business counters for the company by providing satisfactory service.

Settlement of Total loss/Cash loss cases.

Commenting on salvage & its disposal wherever necessary.

Tracking and maintaining claim size under company standards.

Retaining customers by providing satisfactory service.

Taking expert opinion, wherever required.

Achievements:

Maintained 90% TAT Constantly.

File Disposal - 98%.

Minimized claim size under standard limit.

Started 90% cashless counters.

Minimized claim ration.

MHD LLC (MOHSIN HAIDER DARWISH), OMAN

Designation: Automotive Service Advisor (Sep 2006 – Mar 2007)

Responsibilities:

Assisted customers at the Reception area for super premium motor brands like Rang Rover, Land Rover, jaguar & Volvo.

Reserved cars into the workshop.

Advanced work.

Dealt with a team of technicians.

Managed opening and closing of Job Cards.

Estimated cost & billing.

Approval for additional jobs in vehicle from customer.

Used SAP Software.

Achievements:

Minimized the Repeat Job Ratio From 20% to 2%.

Achieved 100% to 105% labour target.

Maximized Labour Utilization.

Increased productivity of workshop

OMAN TRADING ESTABLISHMENT (OTE), OMAN

Designation: Automotive Service Consultant (Dec 2005 to Jul 2006)

Responsibilities:

Oversaw servicing of around 180-200 well know premium motor brands like Chevrolet, Isuzu, Subaru, Hyundai.

Handled the Service force which comprised of 1 service advisor, 1 chief technician, 5 general technicians & 3 Denters & painters.

Planned, executed & monitored the monthly, quarterly & annual targets/short term strategies.

Established & fortified service network in the area.

Planned & carried out events and promotional schemes.

Handled the Service Team of the branch office, their trainings & development.

Managed post-sales customer satisfaction activities at the branch.

Ascertained best after sale service in the assigned territories in terms of timely availability of service and parts to the customers.

Coordinated with Plant Office and Area Office regarding all serious service concerns

Achievements:

Maximized the appointment ratio from 40% to 90%.

Achieved 100% labour target.

PIONEER TOYOTA, (3S Dealer of Toyota Vehicles), CHD

Designation: TSM Coordinator/Technical Coordinator/ Warranty administrator (April 2003 - Nov 2005.)

Responsibilities:

Worked as Technical Coordinator in the company.

Planning, execution & monitoring of the monthly, quarterly & annual targets/short term strategies.

Managing the whole Service Team and their trainings & development.

Making all Technical reports like PDS, FI, Claims & WPAR and coordinate the Same with TKM Bangalore

Monthly Log Entry for Technical Efficiency.

Tracking Labour Utilization and productivity of the workshop.

Imparting Technical Trainings to Technicians as per their skill level.

Imparting In-house training regarding Technical service bulletins, Campaigns Circulars with Technicians.

Worked as a TSM (Toyota Customer Service Marketing) Coordinator and MR (Management Representative) for ISO: 14001.

Tackling with all warranty matters regarding vehicles.

Achievements:

Achieved TSM certification for Pioneer Toyota.

Got ISO-14001 (Environment Management) Certification for the company.

Kapcon Projects Pvt Ltd. (Construction Company)

Designation: Mechanical Maintenance Engineer (Sept, 2000 –March 2003)

Responsibilities:

Worked as Mechanical Maintenance Engineer in the company.

Looked after Maintenance of one Hot Mix Plant (Apollo), 2 Sensor Pavers (Apollo), 2 Road Compactors (IR),3 Excavator (JCB),4 Static Rollers, 17 Dumpers (TC1613) & 7 Tractors, with service force of 2 mechanics & 1 auto-electrician.

Tracking movement & Maintenance cost of Company vehicles.

Purchasing of spare parts for all the mechanical equipments.

Maintained record for all repair done on equipments & vehicles of the company.

Education

3 years Diploma in Mechanical Engineering, Govt. Polytechnic Batala (2000)

Project

Worked on making of Go-Cart (A small formula Car) Project.

Internship & Industrial Trainings

JCTEL, Mohali.

Verka Milk Plant, Mohali.

Attended Environment Awareness & ISO 14001 Training program by Toyota Kirloskar Motor PVT LTD held at New Delhi on 24/03/2004

Participated in Top Gear Service Experts Meet conducted by Apollo Tyres Ltd twice.

Internal Auditing of Environmental Management System ISO-14001: 1996 of Pioneer Toyota Chandigarh on 09th & 10th Nov 2004.

Computer Proficiency

Windows (9X, 2000, XP), MS Office (9X, 2000, XP), AutoCAD (14 & 2000) & Mechanical Desktop (MDT)

Personal Details

Date of Birth: 3 Aug 1982

Father’s Name : Sh. Arun Kumar Khosla

Nationality : Indian

Marital Status : Married

Fluent in English, Hindi, Punjabi and Arabic

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