Customer Service Administrative Assistant
Resume:
Cassandra Denise Henry
Dallas, TX 75241
**********@*********.***
Education
University of Phoenix
Bachelor in Business of Science; Accounting, July 2010
Experience
Green Oaks Hospital Dallas, TX
Health Information Clerk
February 2007-Present
• Mediate between patients and insurance companies to verify and maintain efficient and progressive business relations.
• Registered and process patient information/data entry.
• Input new client enrollment forms into HCA system
• Team player’ cultivated excellent working relationship with staff and management.
City of Dallas Dallas, TX
Administrative Assistant
August 2008-October 2010
• Match daily receiving quantities against spread sheet. Identify pricing and quantity variances.
• Prepare and submit weekly payments from vendors for stall usage.
• Mediated between customers, vendors, and banks.
• Maintain formulated spreadsheets that detail daily adjustments and cost updates via Excel.
• Perform 3-way checks to ensure accuracy and legitimacy in every process related to Accounts Receivable.
• Submit revised accounts receivable amount to procurement and manager for approval and payment.
• Prepare and analyze perpetual Accounts Receivable-Forward Spreadsheet on a daily basis using information from multiple reports and daily receiving prices.
• Schedule multiple reports to be run daily to monitor trends and transactions w/ accounts receivable.
• Coordinate with inventory management, procurement, accounts payable and pharmacy staff to resolve errant transactions and improve and enhance standards of procedure/policy.
• Enter and track all vendor adjustments w/ proper authorization per supervisor.
• Update daily reporting and tracking logs for Prime Mail.
• Communicate daily with customers, vendors, and staff, procurement, on all accounting and A/P issues.
• Mediate between Customers and Vendors to verify and maintain efficient and progressive business relations
• Developed strong leadership capabilities through and training co-workers w/ various projects.
• Work extensively in Excel, Word, G/L, A/R,
Pods Carrollton, TX
Customer Service Representative
November 2006- October 2009
• Mediated between customers, and vendors to negotiate cost of shipping material supplies.
• Functioned effectively in a highly monitored and stressful environment.
• Worked extensively in Excel, Word, and A/P, and A/R.
• Created advanced PowerPoint Presentations for various meetings and conferences.
• In Bound sales/Call center based.
• Maintained positive interaction with company consumers and vendors.
• Processed and Verified insurance claims.
Dodd and Associates, LTD Dallas, TX
Payroll Clerk/Accounting Assistant
February 2003- August 2005
• Managed day to day HR and payroll functions.
• Worked extensively with ERP system (PeopleSoft, Oracle, SAP)
• Assist with month end account analysis of balance sheet and income statement accounts.
• Processed payroll for several small businesses in accordance with GAAP.
• Bank Reconciliation/Financial Reports
• Processed tax returns/loan applications
• Work extensively in Excel, Word, A/P, G/L, and A/R, AS400 systems (i.e. Centrex, Secure FX, and Solomon etc.)
• Maintain formulated spreadsheet that detail daily adjustments and cost via Monarch Software and Excel.
• Create Analysis Spreadsheets to better monitor price changes, high volume purchases, product re-order points and frequency in product distribution and allocation.
Alumni Assoc. –University of Phoenix Dallas, TX
Special Events Assistant Coordinator
June 2007-December 2008
• Assisted Special Events Coordinator in planning.
• Executed successful alumni association events.
• Possessed positive interaction with a diverse alumni population.
• Assisted with the creation and implementation of special events, promotions, and sponsorship elements.
• Established and maintained communications with outside participants of promotions/special events; secures entertainment for events.
References Available Upon Request
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