Justin Golden

SUMMARY OF QUALIFICATIONS

Highly driven professional who strives in fast paced environments. Exceptional analytical skills which translates to constant improvement and efficiency. Strong background in training and developing employees.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

OAKLEY, INC.

Warehouse Supervisor – Ontario, CA (2008 – Present)

• Supervise 28 employees across 5 departments for the Oliver Peoples brand. Responsible for all inbound and outbound shipments, custom customer requests, quality inspection and a vast inventory of finished and semi-finished product.

• Create ad hock reporting for executive management, up to and including the CEO. Run daily reports to analyze trends and allocate resources accordingly.

• Leader in distribution center process improvement strategies. Work closely with IT, Operations and Sales staff to resolve long term issues with a focus on current and long term labor savings. Create and provide analysis, flowcharts and presentations for suggested changes to upper management.

• Responsible for the training of all Operational and Sales staff. Create and hold monthly trainings in the Sales office in West Hollywood along with the training of all new Warehouse staff.

24 HOUR FITNESS

Assistant Operations Manager – Huntington Beach, CA (2007 – 2008)

• Improve the member experience by executing proper check in procedures, reconcile past dues memberships, assist with the set up and cancellation of appointments and resolve any member concerns.

• Accountable for all currency transactions in the club including new memberships, personal training sessions, retail, supplements and apparel.

• Educate members on proper exercise techniques, appropriate supplementation and pursing a healthier lifestyle.

HYUNDAI MOTOR AMERICA

Western Region Consumer Affairs Analyst – Fountain Valley, CA (2006 - 2007)

• Resolved dissatisfied customer concerns by working directly with national and regional management, the Better Business Bureau, dealerships and the customer.

• Responsible for tracking all “down” vehicles region wide in an effort to avoid potential buyback/Lemon Law scenarios.

• Was accountable for the resolution and completion of the repurchase or replacement of customer’s vehicles due to Lemon Law arbitrations, warranty abidance & company goodwill gestures.

• Produced, organized and provided daily regional customer satisfaction reports to regional management.

• Supported regional management (up to and including the RPSM) with PowerPoint presentations, meeting preparations and other administrative duties.

• Administered the Learning Management System for the entire Western Region. Duties included enrollments, graduation of classes and assuring that all technicians receive their accreditation for attending training classes.

• Worked closely with dealerships for enrollments into all parts and service programs.

VOLT SERVICES GROUP

National Service Marketing Analyst, Hyundai Motor America - Fountain Valley, CA (2005 – 2006)

• Created and ran multiple weekly reports tracking all service rental cars nationwide and provided these reports to national management.

• Manufactured, modified and maintained reports tracking dealership enrollments into all service programs.

• Provided administrative support to national managers, including the Vice President of National Service. Support encompassed PowerPoint presentations, weekly status reports and executive letters.

• Organized weekly meetings with vendors to consistently improve the product and meet the needs of the dealerships.

FASTENAL COMPANY

Branch General Manager – Anaheim, CA (2002 - 2005)

• Successfully managed a branch by consistently exceeding sales goals set forth by the company.

• Responsible for tracking and payment of all vendors’ invoices and all incoming and outgoing inventory.

• Recorded all reports, vendor purchases, vendor invoices, sales quotes, branch sales invoices, material test reports, and all external spending.

Special Accounts Manager, Disneyland Resort – Anaheim, CA (2002 - 2005)

• Maintained consistent contact with customers to increase their productivity by planning and prioritizing upcoming jobs, downtime and supervised a weekly delivery schedule to over 60 locations.

• Supplied fasteners to all attractions, shows, and parades for both parks and hotels.

• Inspected and replenished all inventory on site and met strict quality requirements set forth by the customer’s quality control.

SEARS ROEBUCK & CO.

Assistant Divisional Manager, Home Improvement – Westminster, CA (1999 - 2005)

• Replenished inventory on sales floor as well as maintained current count of stock in warehouse.

• Managed 27 employees across 6 subdivisions: tracked sales and service contract goals, maintained a productive working environment, prepared weekly schedules incorporating vacation time and limited employee availability, and trained new employees.

• Provided excellent customer service by assisting customers with requests and resolving complaints. Exceeded customer expectations by arranging to accommodate special requests.

Accomplishments

• Reduced warehouse labor expenditures over a two year span by 30% while increasing shipping output by 22%. Evaluated processes and met with executive management to approve changes. Streamlined and married processes together for a higher output.

• Analyzed transmitting data between companies and located gap which drastically reduced customer fulfillment. Worked closely with our parent company and IT to resolve. Increased customer fulfillment by 26%.

• Developed a backorder fulfillment tool to optimize current inventory and fulfill customer obligations in a more timely manner. Increased customer fulfillment by 8%.

• Hyundai Service Consultant - Certified – 2006

• Executive Vice President Award, presented by the Regional Vice President - Recipient - 2003

Skills

• Windows XP

• Microsoft Word, Outlook, Visio, Excel, PowerPoint, Access & Project

• SAP & BW Reporting

• Adobe Acrobat

• Lotus Notes

• Type 80 WPM

• 10 key by touch

*Personal references available upon request

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