GREG HENDERSON 408-***-****

**** **** ***** *****, ********, CA 95008 yudefi@r.postjobfree.com

PROFESSIONAL EXPERIENCE

YOUSENDIT, INC. Campbell, California 2007 – 2011

SQA Lead

YouSendIt is a global leader in digital content delivery. YouSendIt empowers people to send, share and sign documents online.

• Led the testing efforts in the areas of functional, network, load, stress and integration testing across an entire range of applications, which included Web, Mobile, Mac and Windows Desktop products.

• Responsible for working with the Customer Support team to review and resolve issues. Developed and led team to address customer support issues and new features in weekly releases.

• Conducted black box and automation testing using the latest Agile development and SaaS testing methodologies.

• Designed, developed and rolled out organization wide rock solid processes and tools to improve the testing effectiveness and software quality. Influenced and managed the testing for network, security (SSL, Antivirus, authentication), cloud computing, and virtualization.

• Worked closely with application development teams on the automation strategy that included developing and maintaining Selenium, SilkTest and Java API test scripts.

• Researched new and emerging technologies for performance testing. Implemented performance and load testing using SOASTA CloudTest.

• Tracked the effectiveness and efficiency through metrics using a test management system (TestLink) and bug-tracking dashboard (Jira).

• Worked closely with major stakeholders: PM, IT, Dev, OPS, and CS to drive the quality process. Organized and conducted daily bug triages to review Web and Desktop bugs. Organized Bugfests to collaborate with cross-functional teams to find bugs early.

Tools: Subversion, TestLink, Selenium, MySQL browser, PuTTY, WinSCP, Confluence, Eclipse, JIRA, VMware, Java, Firebug, Wireshark

RENAISSANCE LEARNING, INC. Los Gatos, California 2006 - 2007

Senior Test Engineer

Worked at AlphaSmart a subsidiary of Renaissance Learning, which is a leading provider of computerized assessment and progress-monitoring tools for pre-K-12 schools and districts.

• Responsible for functional, performance, and system testing of the company software products on Mac and Windows-PC platforms.

• Created software builds using CVS, Visual Studio, CodeWarrior, and Toast 7 Titanium.

• Coded automated test scripts using AutomatedQA’s TestComplete program. Scripts were written in C# and exercised the functionality of the AlphaSmart Manager features.

• Created the schedule, test plan, and test suite to verify the functionality of the AlphaSmart laptop, installers, management system, and interface to hosted Web server.

• Responsible for testing reports that were designed for teachers, principals and school districts.

• Drove writing test cases and the test strategy using TestLink, which is a web based test management and test execution system.

• Tested communication to and from the AlphaSmart device via wireless IR and USB.

Tools: GUI Design Studio, CVS, TestLink, TestComplete, Fiddler, Xcode, Bugzilla

KAPLAN, INC. Oakland, California 2003 – 2006

QA Test Engineer

QA Engineer for one of the nation’s leading provider of test prep software. Worked closely with product development team on all phases of the product life cycle.

• Responsible for functional and system testing of Kaplan’s online products using Internet Explorer, Mozilla, FireFox, Netscape, and Safari browsers, hosted by Microsoft IIs Web server running MySQL relational database.

• Reviewed product design specifications and requirements with cross-functional team members to insure high quality products. Tracked the execution of test cases using a PHP and MySQL database.

• Teamed with development engineers to document and perform builds and deployments. Conducted daily builds, ran smoke tests, wrote and executed automated Perl scripts.

• Wrote and executed SQL queries using SQL Query Analyzer to verify data in relational databases. Setup QA lab with servers, client stations, and scheduled backups using Symantec Ghost software. Wrote clean and concise defect reports using Bugzilla bug-tracking software.

Tools Used: ClearQuest, Bugzilla, SQL Query Analyzer, XMLSpy, PHP, Ghost

PEARSON EDUCATION, Sunnyvale, California 1993 – 2003

(Formerly, Computer Curriculum Corporation)

QA Engineer

Extensive experience in quality assurance with a focus on functionality and system testing client/server products.

• Responsible for installing and testing a comprehensive e-learning system in a heterogeneous client/server environment using HTTP and TCP/IP protocols. Given a two-month testing schedule, and finding over 200 defects, the product shipped with all defects fixed or resolved.

• Reduced the time for regression-testing C++ based multimedia interactive applications by creating automated test scripts using SilkTest. This included writing high-level test plans, test cases, executing test scripts, generating defect reports and working with development engineers to resolve problems.

• Installed, configured, and tested Java applets and applications on Microsoft IIS Web servers. Involved in all phases of the software development life cycle. Created dynamic Web-based test suites to verify all features of the product.

• Reduced by 50% the time to create, test, and maintain test cases by leading a pioneering effort to design and successfully launch a database-driven IIS Web site, which streamlined and automated QA documents, reports, process, templates, test suites, metrics and test results.

Tools Used: Vantive bug tracking, XMLSpy, SilkTest, MS Word, MS Project, Dreamweaver

APPLE COMPUTER, INC. Cupertino, California 1986 - 1993

Software Quality Engineer

Created and developed complex test plans, test procedures, and automated test scripts. Executed test suites for Macintosh products with third party applications. Reviewed product marketing requirements and engineering specifications with team.

• Responsible for writing test plans describing detailed testing requirements, test objectives and expected test results for specific features and functional areas.

• Created test cases for functional testing of Mac OS. This contributed to the success in finding errors and getting them fixed by development.

• Increased productivity and communication between hardware and QA groups by successfully developing an extensive program for testing prototype CPUs along with test builds of system software. This program resulted in faster turn-around of both system software and hardware.

• Co-developed an extensive program to automate test cases using the latest automation software, which resulted in an increase in test coverage across all software products and significant increase in errors found.

Tools Used: Radar, MPW, AppleWorks, Microsoft Word and Microsoft Excel

EDUCATION

Selenium HP Training, Portnov Computer School

Bachelor of Science, Business and Information Systems

San Francisco State University, Cum Laude

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