Customer Service Electrical Engineer

Lane A. Terrell

*** ********** *****

Cary, NC **513

919-***-****

************@*****.***

linkedin.com/in/laneterrell

Summary:

Professional with technical training. Ten+ years experience in customer service. Project Administrator for fire alarm and fire sprinkler systems, new and up-fit. Draft construction documents for fire alarm systems. Prior on the Job FBI Secret Clearance. Self-starter with excellent communications skills and strong work ethic for the good of the company. U.S. citizen.

Professional Skills:

• MEP 2011, Windows 7, EXCEL, Power Point, Word, Outlook Express

• Design Residential Fire Sprinkler Systems

• Produce Contract Drawings (Fire alarm/Fire Sprinkler), Architecture, Site, Mechanical, Electrical)

• Engineering/Project Administration

• Strong Customer Service / Multi-Tasking Skills / Strong Attention to Detail

• Preliminary Site Planning for Feasibility Studies

Education: University of Southern Mississippi, Bachelor of Science in Architectural Engineering, 3.5 GPA.

Piedmont Fire Protection Systems, LLC – Project Administrator Administrate projects for both Fire Sprinkler Department and Fire Alarm Department. Design fire sprinkler systems for new residential buildings, Create contract documents for Fire Alarm Department. Help both Fire Alarm and Fire Protection with project kick-off, permit submittals, and closeouts. October 2010- Present.

Starbucks – Coffee Master – Coffee expert on international coffees. Customer Service Café Specialist. Co-lead team of 5 to provide superior customer service at very high volume stores, able to multi-task well in high paced environment. Sept. 2007-September 2010.

Ted’s Montana Grill – Server- Provide superior customer service to guests while multi-tasking in high paced environment. (For transitional / supplemental income). October 2006- October 2007

Professional Experience:

W.A. Brown & Associates, Sterling, Virginia: Designer

June 2006 to April 2007

• Special compartmented information facility (scif) area renovations, warehouse-building projects, upscale car washes, and tenant build-outs.

• Contract Documents for existing building tenant build outs and scif area renovations

• Contract Documents for tilt up concrete panel warehouses and upscale car washes

Summer Consultants, McLean, Virginia: Jr. Electrical Engineer

February 2005 to June 2006

• Hoover Building (FBI headquarters) – replace 95% of electrical panels in building and design twenty new electrical closets to make all electrical closets code compliant

• Survey existing conditions to determine how to make electrical closets code compliant

• Worked with architect and electrical engineer to create contract drawings

Kimley-Horn and Associates, Herndon, Virginia; Land Development Analyst

October 2004 to January 2005

• Conducted Feasibility Studies (Due Diligence Reports), Create Landscaping Plans, Location Plans and Flood Plain Location Plans, Cross work with transportation engineers doing traffic studies.

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