Experienced Office Coordinator
Resume:
ALLISON G. PETERSEN
**** **** *** ****, ***** Park, TX 78613
****************@*****.***
Objective
Leverage my program management and analytical experience to obtain a position as an executive assistant or office coordinator within a dynamic organization.
Highlights
• Effectively coordinated high volume outpatient therapy clinic.
• Proven track record of consistently delivering well managed clinical research projects.
• 5 years of experience effectively interacting and building relationships with diverse teams.
• 4 years of program coordination experience in the clinical research field.
• Strong leadership and teamwork skills including interpersonal, organizational, and problem solving skills.
Education
University of Texas at Austin: B.S. Cell and Molecular Biology & B.S. Psychology
Professional Experience
Outpatient Admissions Coordinator: HealthSouth Rehabilitation Hospital; Plano, TX; November 2008-March 2010
Responsibilities include coordinating and creating multidisciplinary schedules for patients and therapists, intake and processing of doctor referrals, collecting all pertinent data for admission including insurance verification and data entry into PATCOM, and communicating with patient and/or family members regarding insurance benefits and patient responsibility.
Accomplishments and responsibilities:
• Greet visitors and patients in a friendly and positive manner and direct them to their destination.
• Answer and screen all phone calls and direct call to appropriate staff member.
• Receive doctor referrals and contact patient to schedule evaluation appointment with appropriate therapist.
• Schedule all patient follow up appointments and coordinate therapists’ schedules for multidiscipline patients.
• Verify insurance eligibility, benefits, and precertification’s prior to patient admission.
• Communicate insurance benefits with patient and/or family members and collect co-pays if necessary.
• Collect all admission paperwork, verify completion, and enter all pertinent information for patient admission.
• Create new patient charts for incoming evaluations.
• Manages entire staff schedule including bringing in as needed staff if necessary.
• Enter and track plan of cares (POC’s) for entire outpatient staff.
• Generate POC reports weekly for staff to reevaluate patients and follow-up with treating physicians.
• Maintain referral and productivity logs in Excel for daily team meetings with manager and marketing staff.
• Stay current with health care policies and procedures in order to maintain regulatory requirements.
• Received Shining Star award for going above and beyond job responsibilities.
Clinical Research Coordinator: Research Across America; Dallas, TX; November 2005-February 2008
Responsibilities included accountability for simultaneously coordinating and leading activities of multiple medical and neuroscience pharmaceutical clinical research trials. This required staying current with health care and research trends and practices while maintaining a solid understanding of the goals and objectives of each clinical research trial. Ensuring successful implementations, data management, and follow-up of clinical trials is expected in order to assure data accuracy, patient safety, protocol compliance, and regulatory compliance as required by industry standards.
Accomplishments and responsibilities:
• Attended Investigators’ Meetings to become acquainted with sponsor staff and monitor assigned to study.
• Served as liaison with study sponsors. Coordinated communications and maintained accurate study related information for sponsor, prepared status reports, and ensured sponsor protocol requirements were met.
• Developed tools to expedite accurate clinical documentation and record keeping.
• Handled confidential matters concerning clinic policies and practices in accordance with HIPAA regulations.
• Conferred with upper management to establish personal study goals for enrollment period with an emphasis on reducing costs, improving quality, and improving speed of enrollment.
• Worked closely with physicians and other health care professionals to identify patients for clinical trials.
• Scheduled patient visits and implemented procedures to comply with protocol requirements. Coordinated all research activities of patient.
• Administered study drugs and monitored patients’ progress via vital signs, EKGs, blood work, and other appropriate assessment techniques.
• Accountable for management of the study drugs including ordering, distribution, and record maintenance.
• Prepared clinical research study applications to Institutional Review Board. Coordinated protocol submissions, modifications, reports, and renewals. Organized and maintained files of these documents.
• Provided training for new studies to interdisciplinary team.
• Participated in establishing and implementing marketing/recruitment plans for studies.
• Developed and maintained relationships with representatives of Clinical Research Operators and pharmaceutical firms for future clinical trial recruitment.
• Lead the Performance Evaluations Committee responsible for developing performance evaluations and implementation plans.
Clinical Research Coordinator: University Hills Clinical Research; Dallas, TX; April 2005-November 2005
Responsibilities included developing, coordinating, and implementing inpatient and outpatient schizophrenia and bipolar clinical trials for pharmaceutical companies and completing administrative activities for principal investigators. Implementation of trials included scheduling and enrolling patients for drug trials, reviewing protocols to obtain knowledge of study flow and procedures, completing trial assessments and managing patient data, and preparing charts for protocol-specific monitoring visits and FDA audits.
Research Assistant: University of Texas at Austin; Austin, Texas; August 2003-December 2004
Assisted professors and PhD candidates with coordinating and conducting ‘theory of mind’ research in the Children’s Research Lab and Claustrophobia Studies in the Clinical Research Lab. This required scheduling and running participants through assessment, treatment, and post assessment according to study guidelines, entering data into SPSS and Microsoft Excel, and assisting with the data analysis and presentation of results to supervisor.
References provided upon request.
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