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Customer Service Administrative Assistant

Location:
Winter Haven, FL, 33884
Salary:
35000
Posted:
November 07, 2010

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Resume:

LAURA E. MARQUEZ

863-***-**** 863-***-****

WORK EXPERIENCE:

Present – August 2009 LIFE SKILLS CENTER - Purchasing/Personnel Secretary

Winter Haven, Fl 863-***-****

• I am in charge of all purchasing using the WebReq system, and order from our suppliers.

• I keep the personnel files updated, conducted interviews for candidates when positions were open, checked the references.

• I am the bridge between employees and employers – Human Resources.

• Keep all the confidential files – vendors, personnel and others.

• Front desk – parents, students, visitors and staff members

• Customer Service – give school information to potential enrollments

• Bank deposits

• Other task as request

October 2008 – August 2009 SILVER STAR MULTISERVICE - Secretary

Winter Haven, Fl 863-***-****

• Customer service

• Billing

• Bank deposits

• Purchasing

May 2008 – January 2006 DURANGO SITE DEVELOPMENT - Office Manager

Bayamon, PR 787-***-****

• Accounting Clerk – as accounting clerk I helped with the payroll, handled the timesheets, kept the records for vacations and sick hours, and negotiated the health insurance.

• Also, I helped with account receivables keeping spreadsheet for invoices, prepared invoices, account statements, accounts payables, worked with the invoices and prepared the checks, managed the petty cash, all the materials and office supplies purchasing.

• Clerical duties – I was responsible for the filing, copies, faxing.

• Reception – I answered the phones, received the customers and vendors as well.

• Administrative Assistant – I planned social or business events, also coordinated appointment.

January 2006 – September 2003 ATLANTIC PIPE CORPORATION - Administrative Assistant

Bayamon, PR 787-***-****

• Credit Department Administrative Assistant – I received all the customers’ payments from the mail and from the Retail Department for preparing the bank deposit, then applied I payments and also prepared Bank Reports.

• I was responsible for the invoices data entry and filing and for mailing the customers statements of accounts.

• Credit background check for the new customers

• I answered the phones and did customer service.

• I also was available to help for the General Accounting Department – I helped with the bank reconciliations, General Ledger adjustments data entry.

LAURA E. MARQUEZ

Resume – Page 2

April 2003 – October 2002 COMFORTPEDIC - Telemarketer

Bayamon, PR 87.785.3233

As a telemarketer I had the responsibilities of get the customer appointments for Sales Department, making the first approach to the customer from the company.

February 2000 – November 1993 IGLESIA DIOS SIEMPRE PRESENTE - Administrative Secretary

Bayamon, PR 787-***-****

• I provided the accounting information as asked from the accountants, I kept the payroll records, helped with the accounts payables, customer services, appointments, supplies purchasing, filling and events coordinator.

July 1992 – August 1990 NATIONAL COPIER - Accounting Clerk

Bayamon, PR 787-***-****

• Helped with the payroll and the sales commissions for the sales department and service department

• Accounts receivables – received the payments, made the bank deposit, applied the payments, mail the customers account statements, invoice data entry.

• Account payables – handled the invoices, entered them in the systems and prepared the checks.

• Customer services – received the customers’ call for service and for sales and kept the file.

STUDIES:

1991 – 1987 UNIVERSIDAD DE PUERTO RICO

Business Administration

Skills:

Oral and written English and Spanish. Quick learner and customer service oriented.

Basic knowledge Word, Excell, Peach Tree and Visual Manufacturing.

REFERENCES:

Alejandro De Francisco - 407-***-****

Rogelio Ponce Diaz - 787-***-****

Maria Alou - 727-***-****

Alicia McLachlan - 863-***-****



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