ALICIA HERNANDEZ DE FONSECA

**** ****** ***** **. #**** Round Rock TX 78664

/ 787-***-**** / email: yqcxm1@r.postjobfree.com

Administrative Assistant, Manager Assistant, Office Support or Clerk

SUMMARY OF QUALIFICATIONS

Over thirteen years of experience in the areas of Business Administration, Office and Management. In the area of business administration I have performed as Operational Manager with the responsibility to comply with all the company’s required operational and administrative processes in a daily basis, including the responsibility to assure a business efficient operation, supervising the company’s physical dependencies, supervision of management personnel, supervision of sales representatives, rules and procedures manual enforcement, among others.

As Manager Assistant I have been responsible for several key administrative tasks including employee’s supervision, coordination of company services for customers, coordination of all communication between customers and company’s associates, employees’ payroll preparation, employee’s procedure manual, employees job schedules preparation, banking account reconciliation, among many others. As Office Assistant I have been responsible for daily office duties but not limited to answer the incoming call, preparation of memos and reports, manages agenda, office supplies requisition, coordinates meeting and maintain records in a multitasking manner.

PROFESSIONAL EXPERIENCE

AROMATIC SOLUTIONS, INC 2007-2011

As Operational Manager I have had the responsibility to comply with all the company’s required operational and administrative processes in a daily basis, including the responsibility to assure a business efficient operation in the four business stores, supervision and coordination with the management personnel in each of the stores, periodic supervision of sales representatives, rules and procedures manual enforcement, employees’ payroll preparation, stores inventory reconciliation, banking account monitoring and reconciliation, among others. I have been also responsible to develop and implement marketing strategies to promote and effectively sell multi sensorial experiences to the wholesale and retail markets through the company’s aromatic solutions. This responsibility also includes periodic sales training for all company’s sales representatives.

LA TERRAZA RESTAURANT 2002-2007

As Floor Manager I was responsible to comply with all the required operational tasks in a daily basis, including the responsibility to assure a business efficient operation in the floor, coordination and supervision of all the floor services, supervision of service employees, supervising the restaurant’s physical structure and equipment, among others. As Administrative Assistant I was responsible for most of the administrative and secretarial support tasks including general office such like attended multi phone line incoming calls, related tasks, employees’ payroll preparation, employees’ vacations and sick documentation, employees job schedules preparation, memos, correspondences, banking account monitoring among many others.

TIRI GMAC REAL ESTATE 1998-2002

As Administrative Associate I was responsible for most of the administrative tasks including general office related tasks like coordinating all official communication between the customers and company’s realtors, calls record registration for all calls concerning to realtor’s selling properties, assuring the utilities normal operation of the building through the required monitoring and coordination, among others. In the Customer Service experience area I was responsible to provide orientation for customer’s information requirements like properties characteristics, prices and incentive offers.

As Realtor I was responsible of the marketing and sale of several properties to customers in the local market. This responsibility included tasks like creation of properties listings, coordinate with the customers the process of show several properties according to the customer’s specific interests and needs, provide them the needed orientation, mortgage bank qualification for the customers, and mortgage bank closing coordination for the customers.

TRIO REALTY INC. 1997-1998

As Receptionist Administrative Associate I was responsible for most of the administrative tasks including attended multi phone line incoming calls, general office related tasks like coordinating all official communication between the customers and company’s realtors, calls record registration for all calls concerning to realtor’s selling properties, assuring the utilities normal operation of the building through the required monitoring and coordination, prepares reports, memos among others.

As Realtor I was responsible of the marketing and sale of several properties to customers in the Florida market. The other responsibilities were the same as in the TIRI Real Estate Company.

EDUCATIONAL BACKGROUND

INTERAMERICAN UNIVERSITY-METRO, CUPEY, PR 1990-1992

Two years in Business Administration equivalent to an Associate Degree

INTERAMERICAN UNIVERSITY-METRO, CUPEY, PR. 2009 -present

Bachelor’s Degree in order to complete a major in Business Administration and a Major in Criminal Justice.

SKILLS

Broad experience in Windows XP, Windows Vista and

Windows 7 operating systems

Computer proficiency in Microsoft Office applications like Word, Excel, Power Point, Outlook and Publisher.

I speak, read and write in English and Spanish.

Strong organizational skills; team worker; customer service oriented. Problem solver. Ability to work with multiple projects simultaneously. Basic Mathematical skills.

Excellent verbal communications skills

Knowledge in Protocol, good manners and phone etiquette. Neat appereance.

Ability to supervise and communicate in a team environment. Dateline commitment.

knowledge in policies and work procedures

TRAININGS & CERTIFICATIONS

Real Estate License Certification

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