Customer Service Administrative Assistant

Tiffany Bennett email: **********@*****.***

Actively seeking a position with an organization in need of a Professional with skills in Administrative Assistance, Customer Service, and Counselling including abilities to optimize efficiencies and exceed objectives

Accomplished, results-driven, and experienced Police Communication Tech with 9+ years of expertise and experience in Performance Management & Improvement, Relationship Management, Communication & Coordination, Staffing, Relationship Management, Problem Solving & Analysis, Multi-Tasking, and Time Management. Experienced in dealing with economically disadvantaged population executing excellent communication and interpersonal skills. Proven ability to think outside the box and effect change using a solution based mindset retaining the ability to assess most situations quickly and morph into the style that most fits the situation. Committed to quality service and performed responsibilities with professionalism & ethics even under extreme pressure while implementing established standards and procedures.

KEY STRENGTHS

 Excellent Organizational skills. Developed specific goals/plans to prioritize, organize, and accomplish work. Recognized for cross-discipline talents in needs analysis and problem resolution in fast paced environments.

 Dynamic communication/interpersonal skills. Maintained exceptional interpersonal & communication skills. Built & maintained healthy relationships, while interfacing confidently with people of diverse levels and backgrounds.

 Active Listening and problem sensitivity. Provided full attention to details, took time in understanding the points being made, and asked questions as appropriate. Applied deductive & logical reasoning made independent decisions, and recognized emergency and hazardous situations.

 Dedicated, innovative, and self-motivated team player. Initiated action and follow through procedures to conclusion of any commitment. Reacted flexibly to changes in priority and direction, assumed increased responsibilities as needed, and motivated others to achieve business objectives.

 Computer competent. Proficient in utilizing Microsoft Word, Excel, PowerPoint, Access, and WordPerfect including Lotus.

PROFESSIONAL EXPERIENCE

Police Communication Tech  NYPD  2007 - 2010

 Dispatch directly to officers in the field and work well under pressure.

 Treat all callers with courtesy, respect, and professionalism while taking every call at face value.

 Work directly with EMS, FD, and 311.

Maintenance Associate  NEW YORK CITY PARKS AND RECREATION  2007

 Maintained the cleanliness of the parks and pools ensuring a safe and healthy environment.

 Assisted park-goers with any questions or concerns.

Intern/General Office Mediator  NYS ATTORNEY GENERAL OFFICE  2006

 Assisted Attorney with Legal Documents while interviewing consumers.

 Mediated complaints between consumers and companies, scheduled appointments, and answered/screened daily phone calls.

Childcare Provider  HUMAN RESOURCE ADMIN  2002 - 2006

 Cared for three small children and supervised children on field trips.

Counselor  METRO DDSO  2002

 Assisted with the personal care of elderly consumers.

 Arranged recreational and educational activities.

 Escorted consumers to clinic appointments and school.

Administrative Assistant  RYERSON TOWERS INC.  2000 - 2001

 Handled all clerical functions within the office and worked directly with Property Managers in a heavy volume office.

 Interacted with Shareholders complaints or maintenance issues and maintained a relationship with all city agencies.

Maintenance Staff  NYCHA  2000

 Swept, mopped, scrubbed, buffed hallways and staircase.

 Cleaned and disinfected restrooms, and maintained cleanliness of building while collecting and disposing garbage.

EDUCATION AND CERTIFICATES

Associates of Applied Science in Business Administration

KINGSBOROUGH COMMUNITY COLLEGE

Customer Service and Retail Certificate

Certificate for Outstanding Work (NYS Attorney General’s Office)

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