Maintenance Management

Michael J. Devlin

**** ***** ****, ****** *****, PA 19090 *******.*******@*****.***

Home: 215-***-**** Cell: 215-***-****

PROFESSIONAL SUMMARY

Telecommunications Specialist with over 18 years of experience in translations, NOC center trouble ticket management, troubleshooting network problems, surveillance, and preventive maintenance. My background includes a high level of experience with Nortel DMS 100, Lucent 5ESS, and Siemens EWSD translations, also 5ESS hardware tier 2 support. I have Provisioned E911 5ESS and DMS 100 tandems. I know POTS, CENTREX, SS7, LNP, TRUNKING, and experience with VOIP Metaswitch.

Professional Experience

Frontier Communications Johnstown, NY 5/2010 to Present

• NOC Supervisor of evening shift technicians

• 5ESS tier 2 support

• 5ESS, DMS100, and EWSD translation

• Alarm and trouble ticket management

• Experience with Metaswitch and SBC Session Border Controller

VERIZON TELECOM Fort Washington, PA 1/2005 to 7/2009

Specialists-Network Operations Network Conversions/911

• Built, tested and implemented the translations to support the deployment of FIOS Voice

• Built all ratecenters in LATA 228 for FTTP

• E911-Emergency Translations 5ESS and DMS100 test and turn up

• Standardize equal access translations in PA, DE, MD, VA, and Washington D.C.

• Build Trunking and Routing in PSTN Class 5 Switches

• Class 4 Tandem relief project in LATA 222

VERIZON TELECOM Philadelphia, PA

Switching Technician, 1/1992 to 12/2004

• NOC Center Tech

• Worked with IC and CLECs turning up trunks

• Provide tier-2 field support for 5ESS

• Analysis of all 5ESS Switches in PA, DE, MD, VA, Washington D.C.

• React to all hardware alarms

• Worked on customer trouble tickets

• Analyze Software errors in switch

• Work in ODBE and ECD to fix troubles

• Convert 1AESS to DMS 100, 1AESS to 5ESS, 1AESS to EWSD

• Set and turn up SS7 parameters and links

• Build and test all Centrex in office

• Acquired hands on experience in central office

Education and Training

• DMS-100 Fundamentals

• DMS-100 Translations Maintenance I

• DMS-100 Translations Maintenance II

• 5ESS Hardware Maintenance (5-WWM)

• 5ESS Surveillance

• 5ESS Office Dependent Database

• 5ESS Equipment Configuration Database (ECD)

• 5ESS Database Maintenance

• 5ESS 3B21 Computer Maintenance

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