Nortel PBX Technician resume in Winston Salem, NC, 27105

JAMES DARREN WELBORN

CERTIFICATIONS:
Norstar Modular ICS and Voice Mail 4.0
NEC Elite IPK
Meridian 1 X11 Release 25.40 Option 11-C
Meridian 1 Options 21-81C Maintenance Large Systems
Meridian 1 Options 11-81C Release 25 CBT
Frame Grounding (Nortel Networks)
NEC 2000 phone switch Tech I.D # 3730
IWATSU ADIX phone switch
Nortel (BCM) Business Communications Manager 3.5

KNOWLEDGE/EXPERIENCE
Nortel – CS1000
Succession 3.0
Symposium
Optivity
Call Pilot
Nortel BCM 3.5
Nortel Meridian Mail
Nortel Meridian MAX
Nortel Option 61 phone switch, MAC
Nortel Optera, OC-192, and OC-3 Networking Platforms – Installation
Norstar Key Systems
Avaya – Partner - IP Office 500 Suite
IP Office IP406, IP412
Merlin Magix
Avaya one-X Quick Edition 4621 Phones
Mitel – 3300 IP Communications Platform
SX200 IP Communications Platform
LAN Network cabling
Cisco Routers
NEC NEAX 2400
Hitachi switches
Running, testing, and cleaning optical fibers
SONET Hierarchy
Basic troubleshooting phone problems, MAC
Caroline Digital and OVS Voice mail systems

EMPLOYMENT
06/11-present BUSINESS SYSTEMS TECH, WINDSTREAM COMMUNICATIONS, LEXINGTON, NC.
Installs, maintains, and repairs telecommunication system equipment and services primarily for business customers. Communicates with customers regarding installation/repair. Promotes and sells company products and features based on customers’ needs. Works from Central Office repairing phone wires. Occasional residential cable installation. Pulling cable as needed. Maintenance of Nortel BCM, CS1000, Option 11 at various businesses. Current salary: $27.00/hour

07/06-06/09 TELECOMMUNICATIONS TECHNICIAN, XETA TECHNOLOGIES, PHILADELPHIA, PA
Responsibilities include providing technical support, preventative maintenance, basic troubleshooting, MAC, and software upgrades on Nortel products as well as Avaya, Hitachi, and Mitel switches for various hotels and other facilities in the Pennsylvania, New Jersey, and Delaware areas. Installation and maintenance of Nortel Option 11, Nortel BCM and Nortel CS-1000. Ending salary: $28/hour

01/06-04/06 TELECOMMUNICATIONS TECHNICIAN, AJILON COMMUNICATIONS, SCRANTON, PA
Contractor for Ajilon Communications with Nextira One for the Bank of America in Scranton, PA. Responsible for Meridian Option 81-C, switch preventative maintenance, basic troubleshooting, processing work orders, software upgrades, and MAC in a call center environment with approximately 5,000 ports. Symposium 4.2, Avaya Octel, and Meridian Mail is utilized at this site. Ending salary: $25/hour

03/05-09/05 TELECOMMUNICATIONS ANALYST II, APEX SYSTEMS, BLUE BELL, PA
Contractor for Apex Systems with ICON Clinical Research in North Wales, PA. Responsible for coordinating the telecommunications activities for the US offices, which included: evaluation of PBX equipment/software, maintaining telecommunications servers/applications, PBX programming, resolving issues with the PBX system, research and recommend solutions for r telecommunications issues, and developing work procedures for group and remote personnel. Setting up site-to-site and point-to-point VoIP systems by tunneling IP voice traffic through VPN connections utilizing CISCO routers. Setting up soft phones for remote users by connecting to the corporate IP PBX through their home firewall with a VPN link using tunneling and virtual LAN segments to connect calls to the corporate office which was protected via NAT firewalls. All sites utilized Symposium, Succession 3.0 IP PBX, Optivity, and Call Pilot Voice Mail. Utilization of software in a Windows environment as well as excellent written/verbal communications skills, excellent organizational skills and time management skills were also required. Ending salary: $25/hour

02/05-03/05 FIELD TECHNICIAN, XO COMMUNICATIONS, CONSHOHOCKEN, PA
Install and partition T1’s to customer specifications. Ending salary: $21/hour

07/02- 04/04 INSTALLATION & MAINTENANCE TECHNICIAN, VERIZON SELECT SERVICES, KING OF PRUSSIA, PA
Responsibilities include providing technical support, preventative maintenance, basic troubleshooting, MAC, and software upgrades to Verizon’s various customer sites in Pennsylvania, New Jersey, and Delaware. From 07/02 until 04/03, sited at First USA Bank in Wilmington, Delaware, a 3,500-telephone facility as the PBX Programmer for two Option -81Cs, providing MAC, troubleshooting alarms, switch preventive maintenance, software upgrades. Exposure to BCM, Nortel’s VoIP system, as well as Optivity. Ending salary: $30/hour

01/02-07/02 PBX PROGRAMMER, TEK SYSTEMS, PLYMOUTH MEETING, PA
Contract worker for Verizon Select Services as an on-call technician for approximately one month, then was sited at First USA Bank in Wilmington, Delaware, as a PBX Programmer for two Option -81Cs. Ending salary: $25/hour

08/00-08/01 FIELD TECHNICIAN, NORTEL NETWORKS, RESEARCH TRIANGLE PARK, NC
Responsible for extensive travel to sites across the country for Installation of OPTERA, OC-192, and OC-3 Networking Platforms which included running fiber, running power, and commissioning and provisioning of the switches. Responsible for coordination of facilitation of on-site services to include overseeing the contractor services and working with building personnel. Responsible for ordering parts and supplies needed to complete the job. Inventory of all parts and supplies at the job site, daily reports giving updates on work completed, and extensive knowledge and use of a laptop computer. Ending salary: $21/hour

08/99-08/00 MAINTENANCE MECHANIC, SOUTHEASTERN FREIGHT LINES, GREENSBORO, NC
Maintained trucks, performed basic mechanic service and provided troubleshooting for vehicles. Ending salary: $15/hour

06/98-06/99 TELEPHONE SERVICE TECHNICIAN, LONG COMMUNICATIONS GROUP, WINSTON-SALEM, NC
Responsible for programming, making moves and adds in NECs and IWATSU phone switches. Performed installations for retirement homes and large phone systems. Ran LAN cabling for offices. Ending salary: $12/hour

01/94-06/98 MAINTENANCE TECHNICIAN, ADAMS MARK HOTELS, WINSTON-SALEM, NC
Maintained Northern Telecom Option 61 phone switch; moves, adds, changes, etc.; one year experience with Meridian MAX; one year experience with Northern Telecom Symposium; five years’ experience in Meridian Mail; troubleshooting individual telephone problems within the hotel. Performed general maintenance, such as electrical and plumbing repairs, centrifugal chiller maintenance and cooling tower maintenance. Responsible for Crosby PGA Golf Tournament communications. Ending salary: $10/hour

06/88-12/93 MAINTENANCE TECHNICIAN, INTEGON CORPORATION, WINSTON-SALEM, NC
Performed complete building maintenance, including making electrical repairs, replacement of electrical parts, and maintaining cooling towers and centrifugal chillers. Ending salary: $10/hour

03/84-07-88 MAINTENANCE TECHNICIAN, MARRIOTT CORPORATION, WINSTON-SALEM, NC
Responsible for maintaining SL-1 phone switch and building upkeep on Graylyn Conference Center. Maintained swimming pool and grounds. Ending salary: $9/hour

TRAINING/EDUCATION
2004 Nortel (BCM) Business Communications Manager 3.5, Charleston WV
2003 Norstar Modular ICS; Voice Mail 4.0, Nortel Networks, Self-Study
2003 NEC Elite, NEC America Telecommunications, Melville, NY
2002 Meridian 1 Option 11-C Release 25.40 Installation, Maintenance, and Database, Nortel Networks, Richardson, TX
2001 Meridian 1 X11 Release 25.40 Option 11-81C Installation and Maintenance, Nortel Networks, Parsippany, NJ
2001 Grounding School, Nortel Networks, Raleigh, NC
2000 Meridian 1 X11 Option 11-81C Familiarization CBT Training, Nortel Networks, Richardson, TX
2000 Installation Training, Nortel Networks, Riverside, CA
1999 ADIX Training, IWATSU Telecommunications, Dallas, TX
1999 NEC Training, NEC America Telecommunications, Dallas, TX
1999 Caroline/OVS Voice Mail Systems Training, Carolina Digital, Raleigh, NC
1987-1988 FAA Exams for Private Pilot Licensing, Piedmont Aviation, Winston-Salem, NC

REFERENCES: Furnished upon request.

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