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Customer Service Engineering

Location:
Washington Township, MI, 48094
Salary:
60K annual
Posted:
April 21, 2010

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Resume:

Barbara Sultini

**** ******* ****** *. |Washington Township, MI 48094| 586-***-**** |  ymsmhe@r.postjobfree.com

PROFESSIONAL PROFILE

Years of experience in Ford Motor Company systems including WERS, CMMS, VPP, VBOM, WIPS, GPIRS, SmartFolder, etc. Self-motivated professional with relevant years of work in the automotive industry. Organized individual who exemplifies professionalism, and an ability to manage projects and multiple tasks at any given moment. Demonstrated history of working with numerous engineering departments to manage all aspects of product production, aimed at increasing sales, revenue, and strengthening customer relationships, to ultimately achieve corporate goals.

WORK EXPERIENCE

GETRAG FORD Corporation (Sterling Heights, MI) October 2007 – February 2010

Bill of Material/Release Analyst/SAP Analyst

• Interface with supply base to create guidelines for manufacturing plants in North America

• Procurement negotiation to establish supply base w/competitive price and deliverables

• Manage all engineering releases in Ford Motor Company Release System (WERS)

• Work with engineering and CAD departments to track and implement part design changes

• Maintain accurate and reliable Bill of Material files; audit for accuracy

• Coordinate and manage GETRAG change control process and meeting cadence

• Implement part numbers in SAP for engineering and manufacturing builds

• Support purchasing and finance with SAP requisitions and supplier quotes

• Compile data consistent for PPAP approval of for component deliverables

Ford Motor Company (Utica, MI) November 2005 – October 2007

Program Coordination Supervisor/Program Timing Supervisor

• Supervise timing and completion of Ford GPIRS releases, Concerns and Notices in WERS release system, and PSW events in Vehicle Part Progress system

• Actively negotiate with supply base for procurement of competitive, quality components

• Manage timely processing of releases to support Ford Motor Company prototype part procurement

• Tracking and timing of VPP Prototype parts and progress to PSW achievement

• Interact with team leaders, and manufacturing officials to maintain high plant metrics delivery rating

• Open, track, and update work orders for ACH-LLC Utica in TWOS system

• Work with supply base, material planning, logistics to support daily/weekly build requirements

• Responsible for compiling test and data required for PPAP /PSW approval of all components

Visteon Corporation (Utica, MI) November 2000 – November 2005

Material Planning & Logistics Analyst/CMMS

WERS Coordinator for all Concerns/Notices

• Inventory control planning in CMMS to support all current model production programs

• Work with supply base to maintain mandatory part inventory to ensure uninterrupted builds

• Interact with engineering and BOM analysts to effect in/out engineering change levels

• Extensive part release and BOM interaction and CMMS activity

• Negotiate procurement with supply base for competitiveness and cost saving goals

Bartech Group (Utica, MI) December 1997 – November 2000

P377 Launch Team WERS BOM Analyst (On Assignment to Visteon Corporation)

• WERS Part Release analyst for U222/U228 2005 Navigation/Expedition, 2008 P377, 2007 P356, 2005.5 U364 change control for critical builds and launch through Job 1, and post Job 2

• Create and maintain EPL (Engine Part List) to conform to QS9001 requirements

• Support engineering with FDVS – Ford Development Verification System

• Support change control, create all alerts, concerns, and notices pertaining to program

• Create and maintain Bill of Material – track CMMS Bills of Material for Builds

Gonzalez Contract (Utica, MI) November 1996 – December 1997

Release Analyst/Owner Literature Team (On Assignment to Ford Customer Service Division)

• Maintain 2500 part number base in the Ford Motor Company World Wide Engineering Release

• Inform program management of all alerts, concerns, and notices affecting their respective vehicles

• Create and distribute owner guide kits globally for all cars and trucks, models, and versions

Textron Automotive Company (Dearborn, MI) January 1993 – November 1996

WERS Release Analyst/Engineering & Design Liaison

• Liaison between design and Ford Motor key personnel – tracking progress and design status

• Interact with Ford Motor Company management to ensure proper design and engineering

• Compiling and interpreting data for Body engineering weekly Pink Report meeting



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