Customer Service Representative

Brenda Thompson

**** ***** *** ***** ****, Dallas, Texas 75232

Home: (214) 214-***-**** **************@*****.***

To obtain an interesting position with a growing company in housekeeping

A gifted and talented person with many skills and a wealth of knowledge in many different arenas

Exemplifying the unique qualities of emphasizing, compassion, and authentication

Highlights of Qualifications

• Positive attitude and ability to multi-task effectively

• Cooperatively work with others to produce and deliver required work

• Excellent written and verbal communication skills

• Produce quality work even when under extreme pressure and deadlines.

• Uncommon ability to empathize and produce active listening

• Aware of major theories of counseling, various treatment approaches and modalities

• Knowledge of Ethical and Legal concerns

• Ability to develop a plan of action, assessments and case studies.

• Have respect and appreciation for diversity issues.

• Knowledge of community resources for information and referrals

• A problem-solver who quickly grasp complex situations and turn them into manageable tasks

• Strong ability to think critically and analytically

• Immense ability to present powerpoint presentations

• Uncommon ability to observe, record and report

• Hard-working and assertive individual able to handle long term challenges and day to day operations

• Knowledge of Microsoft Office and Internet

• Collaborate in teams to produce quality reports

Work Experience:

The Jerk Shack Dallas, Texas

Head Cashier December, 2010 to November, 2011

• Responsible for counting money and inventory

• Responsible for maintaining cleanliness

• Welcome customers entering the restaurant

• Responsible for training new employees

Pure Spices Dallas, Texas

Hospitality and Management January, 2008 to August, 2011

• Greet people in public and over the phone

• Answer questions regarding status of various accounts and attend to problems or complaints from customers

• Explain policies, regulations and rate structures

• Count cash and set up and maintain various files and record

Bruce Cleaning Service Dallas, Texas

Housekeeper January, 2002 to February, 2004

• Efficiently clean rooms, bathrooms, kitchen, hallways

• Diligent disinfect, dust, vacuum

• Performed duties in timely manner

NDCE Commerce Dallas, Texas

Customer service Representative August, 98 to January, 2000

• Provided excellent customer service

• Answered phone calls, managing customers credit cards, and accounts

• Resolved inquires and complaints

Education:

El Centro College Dallas, Texas

Human Services Currently attending

Eastfield College Mesquite, Texas

Substance Abuse Counseling Graduated, December, 2010

Volunteer service:

Help Meet International Present

• Set up fundraisers, communicate with various organizations, counsel disadvantage women and children, help provide food, shelter, and clothing

Contact this candidate