James E. Rolfe

**** *** ******

Los Angeles, CA *0008

323-***-****

yjxgj7@r.postjobfree.com

Dear Human Resources Team Members:

My background experience, and skills listed in this resume are only the beginning of what I can bring to any company.

I have a solid history of producing results. My diverse experience working with the Los Angeles County Fire Department , Management, Sales and Volunteer work has allowed me to develop customer service attitude. Most importantly I work effectively and efficiently with other employees.

I am looking for an opportunity to become a member of a working team within a company that emphasizes excellent customer service.

I am available for an in person and telephone interview at your earliest convenience.

Sincerely,

James E. Rolfe

James E. Rolfe

4210 3rd Avenue

Los Angeles, CA 90008

323-***-****

yjxgj7@r.postjobfree.com

Objective A career position that incorporates managerial skills and provides an opportunity to contribute to the success and growth of a customer service oriented company.

Profile • 12 years working for Los Angeles County Fire Department.

• 6 years experience as an independent insurance agent.

• 4 years experience as a volunteer mentor for Men Of Valor group home.

• 2 years experience as professional manager.

• Ability to direct complex projects from concept to fully operational status.

• Goal-oriented individual with strong leadership capabilities.

• Proven ability to work in unison with staff, directors, and administration.

Education The Masters College, Degree in progress 2012

Relevant Experience & Accomplishments

Program Coordination

• Implemented employee of the month incentive program.

• Designed service development plans and conducted operation assessments.

• Counseled employees on work related goals and objectives.

Management/Supervision

• Assisted with recruitment and training of staff of 65 employees.

• Trained, supervised, coached and evaluated staff, to foster continual performance improvement.

• Successfully lead, refined, and implemented new projects.

• Exemplary communication/interpersonal skills; good listener. Interact positively with a wide range of people of various ages, cultures and socio-economic levels. Display empathy and consideration for others.

Employment

Kelly Rolfe Financial Services

Independent Insurance Agent

Insurance sales and marketing; Established customer base and build clientele through relationship marketing; Consult with clients by phone and in person to address their insurance needs; Provide business solutions to small businesses; Provide services to clients in three states; Manage clients accounts and assess for changes as necessary.

08/05-present

Operations Manager, Environmental Services

Medi-Dyn Inc employee assigned to Saint John’s Health Center located in Santa Monica, CA. Managed a staff of 65 housekeepers, coordinate employees of three shifts, Scheduling, Payroll, Coordinate projects, Consult with hospital administration, directors and nursing staff on a daily basis.

10/06-

02/08

Fire Fighter/ Suppression Aid

Los Angeles County Fire Department, Los Angeles, CA

Fought wild-land fires in Southern and Northern California; Involved with natural disasters such as floods, earth quakes, riots; Urban search and rescue; Emergency call response and direction; Office Administration, Payroll and Computer operation; Scheduling; Procurement; Light Maintenance. 06/92-4/2004

Los Angeles Unified School District

Teacher’s Assistant, helped students with class and homework assignments, instructed students in two subjects: History and Science. 09/89-06/92

Community

Involvement Great Sheppard Outreach- I volunteer as a case manager in the group home for young men ages 18-24. We help feed over five hundred homeless people once a week.

Reference:

Roland Reigo Director of House Keeping 626-***-****

Pastor Robert Honeycutt of Great Sheppard Outreach 626-***-****

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