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Director

Location:
Beachwood, Ohio, United States
Salary:
100,000
Posted:
April 22, 2011
Email:
yhwpw1@r.postjobfree.com
Contact Info:
**************@*******.***


Ryan A. Ross

**** ********

Shaker Heights OH ***20

216-***-****/216-***-****

e-mail: yhwpw1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 10 years Call Center experience in the banking and wireless fields.

Experienced regional coordinator for over 2500 employees/ and project manager

Held over 20 positions in the call center including. Executive Officer, Director, Call Center Manager, Coordinator, Project Manager, Credit Analyst, Call Center Supervisor, Team Lead, Job Coach, Trainer, Benefits Coordinator, HR Representative.

PROFESSIONAL EXPERIENCE

2010-Present Service Manager Sprint

Ordained Minister 2006 2010

Director - operations 75K

Beyond Wireless 2005 - 2006

Westlake, Ohio

Responsible for creating all personnel policies as it pertains to attendance, QA, raises, and reviews regardless of department. Did all hiring/firing.

Decreased answer and wait times by over ten minutes, Ran ACD and VRU systems.

Increased online sales by over 3k%, Reported directly to CEO

Forcasted call volume.

Director, Project Manager 95K

Verizon Wireless 1999-2004

Houston, Texas

Maintained Network functionality for 20 million customers.

Oversaw 2.5k call center employees

Chairman on the Handset Committee, PRL Committee, reported directly to area President

Started current concept and department for prepay product over one billlion in sales

Manager Workforce Management for call center operations

Manager QA department

Executive Officer, Job Coach 90K

Chase Bank

Cleveland Ohio 1994- 1999

Responded to all correspondence via the BBB, the Federal Banking Commission and the Comptroller of currency.

Went to court in behalf of bank and its lending institution.

Supervisor Call Center/QA representative

Started Job Coach position, served as a credit analyst/ Won employee of the year.