Customer Service Manager
Resume:
Stephen Odle
**** *. * ******, *** Bernardino, CA 92407
909-***-**** Home 909-***-**** Cell
Objective: To become part of a team oriented, growth oriented organization, which allows the best use of my abilities and skills to achieve the goals at hand.
Professional experience:
Operations Director
11/2007-Present Simon Properties Inc. Ontario Mills Mall
The primary focus of this position is on facilities operations, providing technical and operational advice to the Mall Manager while managing the day-to-day operations of the property.
O&M/Operations Manager-Property Manager
06/2007-11/2007 Johnson Control, Inc.
This position as Property Manager will be responsible for the execution of operations and maintenance at facilities owned by a major telecommunications organization (AT&T) in Riverside, San Bernardino, and Imperial Counties. As Property Manager, they will be responsible for the day-to-day operations of Company owned and leased facilities such as administrative offices, data centers, telephone equipment buildings, and fleet work centers. They will be the primary point of contact responsible for supervision of building mechanics and engineers providing services for mechanical and electrical systems, access control, janitorial services, utility services, trash removal, landscape.
Operation Manager
12/2004-5/2007 General Growth Properties – Moreno Valley Mall
I am responsible for all the maintenance and operations of the complete facilities at the Moreno Valley Mall. I ensure quality client customer service, monitor vendor services, maintain operations budgets and achieve cost efficiencies. All internal & external vendors report to me for direction such as: maintenance engineering, security, housekeeping, gardening, exterminators, movers, office staff, etc… All on-site construction projects including major construction and TI projects are managed through the Operations Manager. This includes: pre-construction meetings, non-responsibility notices and filing, blue print checks, manage site, fire & building inspections, final inspection & punch list, and post-construction meeting with proper lien releases.
Assistant Facilities Manager
12/2003-12/2004 CB Richard Ellis Irvine, CA
Responsible for the maintenance and operations of the facilities within an assigned campus portfolio for Washington Mutual, that is one million sq ft. In addition, I ensured quality client customer service, monitor vendor services, status of work orders, maintain staffing requirements, operations budgets and achieve cost efficiencies. All internal & external vendors report to this position for direction: janitorial, landscaping, security, maintenance engineers, exterminators, movers, Cal Protection (Halon & FM-200 fire suppression and pre-action sprinkler systems, hydrants, and fire extinguishers), construction, etc… In this position I also managed new and renovation projects by providing overall project oversight in all phases of project development. This included monitoring the project schedule, maintaining cost and project closeouts in order to complete the assigned tenant improvements within budget and scope. Maintain and enforce all closeout warranties from the date of substantial competition so there is no cost to the facility budget during the warranty periods.
Facilities/Operations Coordinator
3/1995 – 9/26/03 Walt Disney Feature Animation Burbank, CA
Directed and coordinated maintenance activities for mechanical, physical structure, utilities, electrical and other systems. I oversaw preventive maintenance of building wide systems such as: lighting, electrical, plumbing, boilers, pumps, water chillers & towers and air compressors. They will be responsible for directing activities for maintenance team in addressing safety concerns identified through company area audits. I optimized utility usage. I ensured compliance of all maintenance projects and activities with applicable regulatory codes. They will review and evaluated proposals for contractors who make repairs and provide services for existent equipment and new installations. Worked as liaison with production, safety and environmental personnel to maximum user efficiency and champion a safe working environment. Also coordinated space, move dates, furniture, equipment, telephone/data equipment & post move adjustments, designed & implemented the placement of office panel systems (Herman Miller, Plieon, Noel panel systems), special events, movie parties and the Crisis Management program.
Film Credits: Hunchback of Notre Dame, Hercules, Emperor's New Grove, Tarzan, Dinosaur, Wild Life, Mulan, and Treasure Planet.
Senior Facility Person
2/1991 – 3/1995 Walt Disney Imagineering Glendale, CA
Coordinated and supervised office moves for an entire division consisting of over 1,800 employees. Supervise in-house movers and outside vendors to complete assigned projects. Design the placement of office panel systems (Herman Miller, Plieon, Noel panel systems).
General Maintenance
6/1989 – 5/1990 Volt Temporary/American Honda Gardena, CA
Repair all facility maintenance issues (i.e. plumbing, building repairs, lighting, electrical, etc…) to company owned buildings.
Special Skills: Trained Customer Service Expert, Excellent Communication Abilities, Strong Self Motivator, Team Player, Software Proficient (Word, Excel, Windows, File Maker Pro, PhotoShop, Now Contact, Now Quick Pad, Now Up-To-Date, Simple Text, Fusion 5.0), & Proficient in Internet Research and Usage. Site Coordinator for Crisis Management, First Aid & CPR Trained, Basic Triage Certified. Forklift Trained and Certified by Disney. Nextel Friendly, Teaching Certificate from AHA for First Aid & CPR
Contact this candidate