TRACEY L. SHANKS

Mesa, AZ *****

Phone 602-***-****

Email: yfulsa@r.postjobfree.com

SKILLS

Strong communication skills including written, oral and listening with a wide arrange of computer knowledge including Microsoft applications. Experienced in program applications for 401(k) benefits, pension benefits and billing program for direct & debit billing for medical premiums. Other skills include: inventory management, employee scheduling, employee discipline, employee coaching and training.

OBJECTIVE

My objective is to continue a career in which I can train, mentor and educate employees as well as be mentored by a Senior Supervisor. I would be honored to be able to develop a career in a business that would utilize my education and work experience. Looking to grow and stay loyal with company to attain more knowledge and continue to further my education capabilities.

EDUCATION

Bachelors of Science in Global Business Associates of Science in Business

Major: Human Resource Management Major: Business

1998 Arizona State University West 1996 Phoenix Community College

EMPLOYMENT

Benefits Customer Service Representative - Affiliated Computer Services (ACS) Sept 2007- Current

~ Lead representative with 85% Quality call statistics. Provide customer service for client’s employees Health Insurance plans, 401(k) benefit, and pension plans. Assist in training new customer service representatives when they are in the live environment.

~ Received Open Enrollment calls, New Hire enrollments, Retiree enrollments, W2 issues, assist Displaced Employees with Insurance Plan details, terminated employees with Cobra benefits process.

~ Attained Administrative Professional Certification Program (APCP) April 2009.

Independent Insurance Agent Nov 2006 - Dec 2007

~ Accomplished the Fast Start award within the first six weeks of employment.

~ Sold supplemental insurance through cold calling, appointment scheduling, marketing and networking.

~ Attained AZ producers license (Health, Life and Accident insurance) which did expire 12/31/2009 with AZ DOI.

Area Sales Manager - Dillard's Dept Stores Aug 1991 - June 2006

~ Area Sales Manager of the Month award 6 times during my tenor.

~Managed a staff of 30+ associates. Performed employee reviews, conducted grievance resolution meetings, disciplinary meetings and employee terminations, employee monthly schedules, provided fair vacation and time off requests.

~Analyzed daily, monthly, and yearly sales of up to $5 million in sales compared to the previous year's sales figures. Successfully managed 16 semi-annual department inventories, and performed in 14 inventories.

~ Provided employee recruitment/selection/training and processing/retention to my dept and the entire store staff.

~ Trained New Hire employee’s customer service and register training. I trained interns and assistant managers in Dillard’s leadership program.