ALFONSO MEDRANO

**** ******* ***** • Houston, Texas 77083

281-***-**** • 832-***-**** (C)

yf7l4o@r.postjobfree.com

PSYCHOLOGY & BEHAVIOR PROFESSIONAL

COMBINES EDUCATION, BUSINESS EXPERIENCE, AND A PASSION FOR PSYCHOLOGY INSTRUCTION

A motivated Psychology and Behavioral Professional with a sound educational background to effectively design, prepare, and present quality lectures and instruction to students of diverse backgrounds; Possesses diplomatic communication skills to collaborate with students, provide performance feedback, advise on academic matters, and promote positive learning environments; Able to develop daily lesson plans and instructional aids while documenting/reporting student grades in compliance with school/organizational procedures; Dedicated and ambitious to secure and maintain both certifications and knowledge in current psychology findings/trends.

Delivers Captivating Instruction Designs Courses/Syllabi Classroom/Student Evaluations

Advises/Motivates Students Maintains Positive Environments Measures Student Learning

Organizes Lesson Plans Maintains/Submits Student Grades Compliant with School/Firm Procedures

Creates Instructional Aids Collaborates with Colleagues Fluent in English/Spanish

EDUCATION

DOCTOR OF PHILOSOPHY CANDIDATE

Major: General Psychology

Specialization: Research and Evaluation

Walden University: School of Psychology

109 Quarter Hours Completed/Expected Graduation: 2012

MASTER OF SCIENCE

Major: General Psychology (GPA: 3.73)

Specialization: Research and Evaluation

Walden University; School of Psychology

66 Quarter Hours: 2010

BACHELOR OF SCIENCE

Major: Business and Management (GPA: 3.8)

University of Phoenix

2008

Deans List

Coursework Included:

Psychology and Social Change, Philosophy Found and Psychological Research, Interview and Observation Strategies, Educational Psychology, Teaching of Psychology, Human Motivation, Qualitative Analysis, History and Systems of Psychology: Ethics Standards of Professional Practice, Statistics III, Lifespan Development, Social Psychology, Biopsychology, Tests and Measurement, Research Design, Marriage and Couples Therapy

BUSINESS EXPERIENCE

COMCAST/TIME WARNER CABLE 08/2001-Present

HFC Analyst (08/11/-Present)

Analyzed and resolved HFC (Hybrid Fiber Coax)/cable market health issues with software applications: Watch Tower, Scout, Scout Flux, Path Track, and Market Health; provided guidance, solutions, and resources during critical, high-stress times while adhering to all company procedures.

Mentored, Educated, and Trained Less Experienced Staff Members on technical applications and organizational procedures.

Built Loyal Relationships with Colleagues Across the Organization.

Prioritized Workloads in High-Action Environments to meet all Customer Demands/Deadlines and Minimize Company Losses.

Technical Operations Coordinator III (12/06-08/11)

Coordinated contract personnel to ensure the successful installation of Comcast products while maintaining compliance with current design specifications; recognized for continuously representing Comcast in a professional and positive manner.

Developed a Knowledgeable Staff: organized and communicated daily objectives throughout the team, trained new employees, monitored performance/attendance, and engaged staff members to achieve all objectives.

Surged Customer Satisfaction Levels by performing quality assurance inspections, diplomatically accommodating customer requests, resolving complaints, and answering inquiries.

Bench Tech / Electronics Technician (03/03-12/06)

Tested, troubleshot, and repaired cable electronic units while overseeing inventory levels, coordinating the shipping/receiving of equipment, and maintaining all documentation in PeopleSoft software.

Grew and Sustained Highly Technical Expertise in numerous electronics: Scientific Atlanta System Amps & Nodes, SA Fiber Receivers & Transmitters, SA Line Extenders II & III, Philips Fiber Nodes, Philips Fiber Receivers & Transmitters, Alpha Slide Modules & Power Supplies, Cable Signal Meters, televisions, schematics, oscilloscopes, voltmeters, and soldering irons.

Certified Installation/Repair Technician (08/01-03/03)

Cultivated client relationships while installing and repairing cable/internet services in both homes and businesses; answered all customer questions, explained processes, and resolved complaints.

VOLUNTEER ACTIVITIES

National Beep Baseball Association “Baseball for the Blind”: Volunteer Coach and Pitcher (1993-Present)

West Oaks Little League: Volunteer Baseball Coach (2010-Present)

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