Michelle G. Howard, MSc

Atlanta, GA *****

Mobile ■ 904-***-****

ydndpy@r.postjobfree.com

CAREER PROFILE

■ Project Management Professional (PMP)

■ Manage multiple IT projects through the complete Software Development Lifecycle to the prescribed install date.

■ Team player

■ Self-Motivated

■ Ability to remain calm and maintain a positive influence in the face of stringent and accelerated deadlines

■ Exceptional communication skills with assertive – articulate issues in a professional manner

■ Ability to identify roadblocks and reach out to others for assistance to resolve

■ Ability to establish and maintain a good relationship with key partners

■ Familiar with project audits and ability to understand and achieve compliance

■ Manage local and offshore resources across the Globe.

■ Effectively manage all aspects of project lifecycle and progress by utilizing MS Office to produce, develop and update detailed project plans, reports, summary updates and presentations.

■ Strong implementation skills to complete projects on time and within budget.

■ Develop detailed project plans, and assembled global project teams with cross matrix structure and responsibility.

■ Perform scheduling, tracking, reporting, risk analysis, cost management, variance and change management.

■ Perform auditing/analysis on project invoices & monthly actuals/charges.

OBJECTIVES

■ Project Management Professional (PMP) ■ Trainer/Instructor ■ Training Deployment Lead ■ Technical Writer ■ Domestic and International Training Manager ■ Training Director ■ eLearning Developer ■ Centra Administrator ■ Management Skills Trainer ■ Technical Trainer ■ Performance Consultant ■ Instructional Designer ■ Continuous Process Improvement ■ Deployment Lead ■ Training Implementation ■ SAP Trainer ■ Adult Learning Principles ■ Coaching skills

ENVIRONMENTS

■ UNIX

■ SAP Applications:

*Financial Accounting (FI) (GL)

*Controlling (CO)

*Public Budget Formulation (PBF)

*Investment Management (IM)

*Project Systems (PS)

*Sales and Distribution (SD)

*Accounts Receivable (AR)

*Accounts Payable (AP) / Vendor Invoice Management (VIM)

*Mials Management (MM)

*Human Capital Management (HCM)

■ Saba

■ Macintosh

■ Oracle

■ PeopleSoft

■ SQL Server

■ VOIP

■ Oracle

■ SharePoint 2010

■ MS Office2010

■ Win7

■ Windows 98 / Vista

COMPUTER SKILLS

■ Adobe Acrobat

■ Articulate

■ Adobe Flash

■ Brainshark

■ Blackboard

■ Captivate

■ Crystal Reports

■ ForeHelp

■ FoxPro

■ Flashform

■ FrameMaker

■ GoTo Meeting

■ GTrainer Soft

■ Horizon Live

■ HTML

■ IBM Simulation

■ Icon Author

■ Impatica

■ InfoPak

■ InfoPath

■ Internet (ISP & ASP)

■ Interwise

■ Java Script

■ JavaHelp

■ Lectora

■ Live Meeting

■ Lotus Notes

■ Lotus Virtual Class Room

■ MS Access

■ MS Enterprise

■ MS Excel

■ MS Exchange Server

■ MS FrontPage

■ MS Outlook

■ MS Outlook (OWA)

■ MS PowerPoint

■ MS Project

■ MS Publisher

■ MS Visio

■ MS Vision

■ MS Word

■ Novell

■ Netware

■ OnDemand

■ Paintshop Pro

■ Pathlore LMS

■ Power Builder

■ Quark Xpress

■ QuickBooks

■ RoboHelp

■ SharePoint

■ SnagIt

■ Sybase

■ Toolbook

■ uPerform

■ Visual Basic

■ WebCT

■ WebEx

■ Vuepoint

■ JIRA

■ Design Studio

■ Camtasia

ABILITIES

■ Adult Learning Principles

■ Business Analyst

■ Technical Instructor

■ Microsoft Certified Software Professional and Trainer (MSCP & MSCT)

■ Technical, Process & Leadership Course Training

■ Create Assessments & Training Matrix

■ Full Charge Bookkeeper

■ Project Manager PMP Cert

■ HR and Payroll Generalist

■ Conducted etiquette consulting business

■ Int’l & Domestic Training

■ IT, Supply Chain & Finance

■ Software Development Life Cycle (SDLC)

■ Subject Matter Expert (SME)

■ Performance Consulting

■ E-learning Development

■ Public Relations & Marketing

■ Environment Testing

■ Graphic Design

■ Software Trainer

■ Web Design

■ Technical Writer

■ SCORM

■ Design/Delivery of Training

REPRESENTATIVE HIGHLIGHTS:

Project Management Skills

•Project Management Professional (PMP)

•PMI Risk Management Professional (PMI-RMP)

•PMI Scheduling Professional (PMI-SP)

•Define and review the business case and requirements by regular reviews and controls to ensure that the client receives the system that he or she wants and needs.

•Develop the project plan, Manage the project stakeholders, Manage the project team, Manage the project risk, Manage the project schedule, Manage the project budget, Manage the project conflicts

•Initiate and plan the project by establishing its format, direction, and base lines that allow for any variance measurements and change control.

•Partner with the end users, work with project sponsors and other management to establish progress and direction of the project by achieving goals, reaching targets, solving problems, mitigating risks.

•Manage the technology, people, and change in order to achieve goals, reach targets, and deliver the project on time and within budget.

Organizational Development & Human Resource Development

•Conduct culture assessments

•Conduct performance assessments and building performance models

•Defining competencies and competency models

•Design and develop measurement and evaluation programs

•Designing and administering customer satisfaction surveys

•Designing and developing leadership development programs

•Designing and facilitating organization change strategies

•Designing and implementing 360 degree programs

•Designing and implementing career development models

•Designing and implementing communications programs

•Designing and implementing mentoring programs

•Designing and implementing performance management programs

•Designing sponsorship programs

•Developing organization design recommendations

•Designing, implementing and delivering diversity/inclusion programs

•Designing and implementing team building and consensus development programs

•Facilitating executive coaching

•Certified to administer and interpret Myers-Briggs Type Indicator (MBTI)

•Certified to administer and interpret Birkman

Technical Writing

•Documentation using Information Mapping.

•Online Help systems

•Standards & style guides

•Video scripts

•Audio scripts

•Procedures manuals & user/quick reference guides

•System requirements documentation

Training Delivery & Facilitation

•Editing documentation to style and grammar standards

•Delivering instructor skills training sessions

•Delivering leadership training

•Delivering sales skills training

•Delivering soft skills training

•Delivering software training

•Facilitating strategic planning meetings

Instructional Design Specialist

•Creating a high-level design

•Rework substandard materials

•Develop critiques for course authors

•Edit course material manuscripts to ensure proper usage and techniques

•Designing and developing instructor-led training courses

•Conducting frontend analysis and design high-level training curricula

•Designing and developing job aids

•Developing course development standards or style guides

•Managing training design and development projects

•Writing video scripts

•Writing audio scripts

•Designing level 1, level 2, level 3 or level 4 evaluations

•Storyboarding computer-based or web-based training courses

•Designing and developing synchronous training solutions (e.g., Centra, WebEx, LiveMeeting, etc.)

•Knowledge of Information Mapping design methodology

•Integrating eLearning course into LMSs

•Programming courses for SCORM compliance

•Designing and developing training for technical topics or software systems

•Designing and developing training for soft skills topics (e.g., leadership, communications, etc.)

Education

Master of Science in Management (MSc)

University of Bath School of Management, UK

Bachelor of Science (BS)

Bentley College – Boston, MA

Certifications

MCLC: Microsoft Certified Learning Consultant

MCP: Microsoft Certified Professional

MCT: Microsoft Certified Trainer

MOS: Microsoft Office Specialist

Employment

CDC, Atlanta, GA

Dec 2011 to Current

Health Educator – Instructional Technologist

• Work to apply the principles of instructional systems technology to design and develop a revised 2012 curriculum based on the identified competencies

• Engage with subject matter experts to design and develop curricular training development sessions

• Revise learner outcomes/performance objectives in specific and measurable terms describing what a trainee should do at the conclusion of training

• Specify instructional strategi.es and instructional media to solve defined training problems based on thorough analysis of target audience and content

• Develop instructional products by collaborating with project team personnel to produce product components in a range of instructional possibilities (case studies, lectures", and on-line training)

• Build on current curriculum design work being performed

• Make recommendations for revising (competencies, Sub-competencies, and learning objectives based on engagement with EISB staff and subject matter experts

• Design and implement strategies for overseeing both formative and summative evaluation on all projects assigned

• Monitor the instructional or system integrity and editorial discrepancies throughout production phases to ensure quality

• Analyze the results of evaluations in order to determine necessary product revisions

Children’s Healthcare of Atlanta, Atlanta, GA

Nov 2011 to Dec 2011

Instructional Designer and Trainer

• Created training curriculum and user documentation for SharePoint 2010 deployment to 2000+ CHOA staffers

• Developed and delivered eLearning modules and lab training sessions for SharePoint 2010 deliverable

UPS, Atlanta, GA

Jan 2011 to Nov 2011

Team Training Lead-International & Domestic

• Analyse information maps to clarify and establish instructional goals

• Evaluate internal UPS documentation such as Project Definition Documents, Business Requirements, Functional Requirements

• Documents, wireframes and other source documents to understand enterprise initiatives to create material that effectively communicates enhancements and new products to existing global agents and new hires

• Determine the desired learning objectives and create a detailed course outline

• Define the level of detail and knowledge requirements necessary to successfully create the training program

Georgia DeKalb County Schools, Decatur, GA

Oct 2010 to Jan 2011

Functional Trainer & Curriculum Designer

• Training County staff on the basic features of Microsoft Windows 7 and Office 2010 applications, specifically Word, PowerPoint, and Excel.

The State of South Carolina, Columbia, SC

May 2010 to Sep 2010

Training Project Manager

• Trained 1500+ state employees for new SCEIS state-wide SAP Payroll & HR database implementation (final wave)

• Responsible for any “fixes” to their eLearning tutorials using Captivate, uPerform and Blackboard platforms

• Conducted state-wide “Road Shows” introducing the SCEIS SAP Project roll-out

Centers for Disease Control and Prevention (CDC), Atlanta, GA

Oct 2009 to Apr 2010

Lead Instructional Technologist (eLearning Developer)

• Developed WBT training for H1N1 Pandemic efforts for Emergency Responding Personnel

• Certified in Emergency Response Specialist Guidelines and Protocols (FEMA IMS, NRF & NIMS)

• Worked with various SDLC methodologies (Waterfall, RUP, and Agile)

• Worked with the Information Technology Infrastructure Library (ITIL) – IT and Business alignment strategies

• Created accompanying User Guides

• Created environment from conception to deployment

• CDCU LMS Training Administrator

• Identified, communicated and applied best development and delivery practices that utilize current and developing instructional design principles and media technologies.

• Conformed and adapted development and delivery approach to comply with course design, delivery and maintenance requirements imposed by a Learning Management System.

• Provided support to end users on development applications (Help Desk)

• Created SmartLists & SQL queries

• Reviewed system setup and configuration

• Created documentation: policies, procedures, workflows, and user guides

• Trained end users

• Installed service packs and hot fixes

• Performed system upgrades

• Loaded Chunk files and Packages

• Maintained system and user/group security

• Created stored procedures, and run SQL scripts

• Ran system Reconcile and Check Links processes

• Installed, configure, and support third party applications

• Documented and developed new reports using SQL Reporting Services

• Managed, maintained, and troubleshoot FRx reporting application

• Created, maintained, and execute Integration Manager Jobs

• Possessed a deep knowledge of application table names and structures

• Maintained and troubleshoot custom Dexterity application code

• Developed and managed Econnect application interfaces

• Created and maintained application macros

• Recommended, and implemented new business processes and procedures

• Managed application registration keys and software licenses

• Managed system change control procedures

• Managed relationship with Federal Government Partner

The City of New York, New York, NY

2007 to 2009

Training Team Manager

■ As the Business Analyst/Trainer for the City of New York’s FMS Project - I was responsible for developing the education materials for the FMS/3 deployment schedule, participating in discussions on the appropriate training methodologies to be utilized for each deployment, and participated in testing; either through User Acceptance Testing or in the testing phase of the building of materials.

■ Developed and delivered training for all City agencies using Oracle and Advantage platform

■ Developed the City’s first eLearning environment

■ Wrote Detail Design Documents, Curriculum and User Guides

■ Trained over 8000+ employees

■ Assessed employee and organizational training/development needs

■ Established format and teaching program design and guidelines for the City’s Trainers

■ Strategized implementation of new business processes to coincide with new SAP data collection environment

■ Produced storyboard (wireframe)

■ Assembled the e-Learning environment using Articulate and Captivate

■ Assembled the LMS (Pathlore) to maintain deployment and implementation of training

■ Worked with the City Managers to conduct a thorough training needs analysis and identify training requirements for the City’s internal user base (i.e., to determine the size, location, and attributes of the user base such as business functions performed, computer skill level, and experience level with the Legacy Financial Management System).

■ Conducted a thorough analysis of training and informational needs and options of external City users; such as the vendor community.

■ Worked with the City’s SMEs and training experts to ensure that the City’s external vendor designs and developments were appropriate to the training curricula and course content for specific FMS/3 user groups.

■ Provided input to FISA and the Vendors training experts to determine the best delivery mechanism (e.g., ILT, TBL or other technology based learning, etc.) for training specific user groups.

■ Participated in reviews of the vendors training work products (e.g., training software, manuals, etc.)

■ Participated in reviews of any courses delivered by the FISA or the Vendors trainers.

■ Worked with the FMS/3 Project Test Team to test any training software developed by the City’s vendor for FMS/3, to ensure that it meets user training requirements, conforms to technical designs/specifications, and is free from material defect.

■ Worked with the City’s functional SMEs, ensure that the City’s vendor develops training materials and job aids that enable internal users to perform their specific job functions using FMS/3.

■ Worked with the Training Team Lead and FISAs Training & Education Department to position FISA to assume greater responsibility for creating, updating, and conducting FMS/3 training.

■ Provided input on a process and tool selection (LMS) for tracking and reporting user progress (completion of requisite curricula or courses) in the training area to ensure implementation readiness.

■ When the application moved into production, worked as a Business Analyst with the City’s FISAs Training & Education Department to transition the FMS/3 training resources and programs to FISA for ongoing administration, delivery, and maintenance of curricula and courseware.

■ Provided input on adjusting the user training program/scheduling for on-going delivery as required.

■ Provided input with designing, developing, and implementing the maintenance processes for content and technical updates.

Deloitte, Tallahassee, FL

2005 to 2006

Lead Technical Instructor & Developer

■ Developed training and materials for the Department of Revenue using SAP Enterprise Portal

■ Deployed to train all DOR CSE agencies in Florida State using SAP People Centric – User Interface (PC-UI)

■ Tested and developed environment training data

■ Conducted Centra WBTs (Virtual Lab Sessions)

■ Coordinated the development of program enhancements and fixes

■ Developed project plans and technical communications for upper management

■ Lead Instructor Led Training (ILT) labs

Family Preservation Service, Inc, Charlotte, NC

2004 to 2005

Controller & HRIS Director

■ Supervised personnel (25 Personnel)

■ Supervised relocation of entire office to new office space

■ Assisted Executive Director

■ Managed all employee HRIS Managerial duties

■ Developed and implemented policies within the office

■ Participated in the hiring and promotion process

■ Conducted All-Hands training sessions

Microsoft Corporation, Charlotte, NC

2002 to 2005

Project Manager - Instructional Designer & Trainer

■ Tracked and adjusted multiple project plans.

■ Troubleshoot Project Tasks and Resource leveling issues.

■ Drafted policy and procedure for Web-based training courses to meet Microsoft Corporation Learning criteria.

■ Analyzed current and projected training direction.

■ Designed and developed Web-based training and education products for the Microsoft Education.

■ Tested and verified code updates and new features for a web/email software.

■ Created and wrote test scenarios, test scripts, and assessed results.

■ Performed different test phases to verify database entries, application performance, and defect fixes.

■ Optimized SQL statements and queries to reduce run time of applications.

■ Participated in design reviews/walkthroughs to provide QA input.

■ Documented and presented updated features and functions to Executives.

■ Trained employees on best QA practices, tools, utilities, and numerous Microsoft applications.

Compaq Computer Corporation, Boston, MA

2000 to 2002

Project Manager of New Business & Marketing

■ Accountable for managing customer communication process, and coordinating development efforts.

■ Led a cross-functional project team of 20 to evaluate and implement a CRM tool.

■ Initiated a web-based knowledge resource tool (WBT) that automated staff training and customer support.

■ Team Lead on a development of an incentive to modify group evaluation strategy by including qualitative. performance measurements over subjective evaluation, that improved customer approval ratings significantly.

■ Compaq worked in an ASP/SP/ISP environment.

■ Conducted business analysis of upcoming internet providers that would be used in-conjunction with Compaq Computers.

■ Created presentations and financial reports of Compaq’s divisionary mission.

■ Dealt directly with up-and-coming Compaq Corporate Customers to review their potential financial and influential positioning in collaboration with Compaq Computers as their sponsor in a new program push.

Miss Management, Inc., Boston, MA

1997 to 2000

Owner - Self-Employed

■ Planned and executed marketing programs to build the sales lead pipeline for entrepreneurs.

■ Worked closely with the clients to understand cross-brand strategy for their initiatives and build sales tools, programs, and events to drive sales opportunities.

■ Developed and execute comprehensive, multi-touch marketing programs and create marketing communication.

■ Identified new market opportunities

■ Recommended product extension road map through joint ventures, marketing alliances, new marketing channels and technology licensing.

■ Instituted sales pipeline process by developing a customer intelligence database and generated qualified leads.

■ Developed marketing collaterals that increased customer awareness and corporate subscription.

■ Developed Business Impact Analysis for Projects.

■ Conducted root cause analysis of identified defects, providing development/business partners with sufficient detail to understand, replicate and resolve.

■ Derived Application recovery processes for Metrica, Netcool, Siterra, and Data Network Management.

■ Developed System Impact Analysis graphs for monitoring various applications.

■ Derived test plan from technical specifications and requirement Documents.

■ Developed QA Test plan for Post Production Testing.

■ Worked with the Production Support team to test the patches during and after production.

■ Performed functional decomposition of requirements for developing test cases.

■ Worked with Super Users and Business owners to define and design test scenarios and test data.

John Hancock Financial, Boston, MA

1994 to 2000

Client Development Coordinator & PeopleSoft QA

■ Engineered an Organization Change

■ Architect on an SAP HR/Payroll project deployment

■ Worked on the Y2K transition

■ Analyzed business process and structure

■ Conducted Risk Analysis and Client Status Report development

■ Developed staff-transition, communication and training strategies

■ Coordinated the development, data and architecture support services

■ Reviewed business requirements and analyzing functional and technical specifications

■ Wrote test plans, test cases and developing test scripts

■ Participated in re-writing of flawed designed or underperforming programs

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