PROFILE

Senior IT and business professional with international experience in managing enterprise solutions architecture, development and implementation, business process transformation, and change management programs and projects at large global organizations and across multiple industries. Consistently achieving success in various technical and business management capacities at highly dynamic and innovative environments by demonstrating leadership skills to:

• Initiate and manage mission critical projects requiring hands-on technical and business experience

• Plan and lead business transformation and change management process

• Architect and design enterprise solutions using structured framework and methodology

• Deliver complex strategic and technology implementation projects

• Lead cross enterprise business transformation and migration/integration initiatives

• Perform gap analysis and redesign systems and processes to optimize business productivity

• Manage the enterprise applications portfolio and new solutions development process

• Use activity based costing methodology and cost modeling to estimate end-to-end cost

• Analyze business needs, industry best practices and standards to strategically build roadmaps

• Assess technology trends and the impact of innovation on business strategy

• Redesign organization’s structure to align with strategic initiatives

• Develop process best practices, workflow maps, and training material

• Document and deliver design and reporting material for technical and business audience

• Interact with all levels of management and senior executives

• Negotiate partnership contracts with vendors and service suppliers

• Build, lead and mentor successful teams.

QUALIFICATIONS

• MBA degree from Richard Ivey School of Business, University of Western Ontario

• University degree in Systems and Control Engineering

• Project Management Professional (PMP) Designation from PMI organization, 2005

• Information Technology Infrastructure Library (ITIL) Foundation Designation, 2005

PROFESSIONAL SUMMARY

• Expert in solution architecture and packaged solutions (COTS) deployment at manufacturing, retail and distribution, chemicals, utilities, banking and financial services, oil & gas, healthcare, and telecommunication industries.

• Expert in business and technical requirements analysis and management for complex projects, requirements management tools (e.g. Rational DOORS), and in bridging technical capabilities to business user needs.

• Expert in Ecommerce, Online Transactions, Digital Marketing, and Loyalty Programs.

• Expert in Enterprise Content Management and Web Content Management solution deployment (e.g. Interwoven, SDL Tridion, IBM WebSphere and Lotus Domino).

• Expert in core supply chain (SCM) and demand chain processes, and cross integration with backbone systems like SAP and Oracle ERP, Siebel and Salesforce.com (SFDC) CRM.

• Expert in Business Process Management (BPM) including E2E process configuration and workflow modelling, simulation and performance analysis using tools from IBM, iGrafix, ARIS and Pega.

• In-depth knowledge of entire application development lifecycle (SDLC) management, best practices, and methodologies (e.g. RUP, Agile/Scrum).

• Expert in using Lean Six Sigma DMAIC methodology and tools in business excellence transformation projects.

• Strong financial and analytical skills

EXPERIENCE & ACCOMPLISHMENTS

Enbridge Gas Distribution, Toronto July 2011- July 2012

Senior SAP Project Manager (Contract)

Lead solution architect and project manager for SAP Customer Information System (CIS) for Utilities.

• Led the planning and implementation of SAP CIS solution technical and functional upgrade of main components, including ECC 6.0, CRM 6.0 and PI 7.0

• Led the upgrade change impact analysis using SAP Solution Manager and Panaya.

• Led the SAP solution multi-year technology strategy and developed upgrade processes, business cases, and plans.

Lead solution architect and project manager for SAP Test Data Migration Server (TDMS)

• Led the Ramp-up implementation of TDMS 4. Defined data extraction and transformation requirements for development and testing environments.

• Led the data requirements definition and extract and transformation processes for Enbridge central training system.

Lead solution architect and project manager for SAP User Experience Management (UEM) solution by KNOA Software

• Led the business and technical requirement definition for the global Customer Care user performance monitoring solution.

• Led the vendor negotiation, solution design, and implementation planning activities

• Led the Business Intelligence solution design and implementation planning based on Business Objects (BOBJ).

IBM Greater China Group Feb 2011- May 2011

Huawei Technologies Co., Ltd – Integrated Financial Services Business Process Lead Architect (Contract)

Huawei is a global leader in Telecommunication technologies based in Shenzhen, China.

• Led process design activities, including interfaces with other Huawei project teams and provide inputs to solution for end-to-end sales contract management system configured as part of the Oracle Financials E-Business Suite.

• Defining and implementing processes related to contract template library, building contract standard clauses repository and customer contract information library.

• Defining and implementing processes relating to contract creation platform with the functions of contract comparison and version management.

TD Bank Financial Group, Toronto, ON June-Dec 2010

Sr. Project Manager - WCM (contract)

Senior Web Content Management solution consultant and project manager for the bank’s initiative to transition online banking sites into a new n-tier environment based on SDL Tridion ECM platform.

• Planned, coordinated and supervised complex multi-vendor and multi-site program

• Designed and applied new methods and procedures. Coordinated systems migration efforts for new applications, online forms, mortgage calculators, contact-us forms, and Online Banking applications.

• Defined and aligned cross projects requirement and timing.

• Defined projects phases, set deadlines and managed staff.

• Developed project plans with milestones. Hosted meetings and interfaced with business units, staff and service providers.

• Defined projects success criteria, measurement metrics and QA procedures.

• Performed a governing role for, ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure.

• Performed risk identification and mitigation activities.

• Evaluated and planned website analytics transition from Coremetrics to Ominature

• Managed communication with stakeholders and created status reports

• Developed technical and operational change management procedures and controls

eCliniks Inc. Jan 2010 – Jan 2011

eHealth Technology and Solutions Consultant

Technology and business advisor at a healthcare solutions and services start-up based in Ontario, Canada.

• Directed company’s technology strategy and offerings development investment to ensure both are meeting market and users’ expectations and are aligned with Canada’s eHealth infrastructure and Canada Health Infoway blueprint and with the new eHealth Ontario plan and related IT plan.

• Architected Web2.0 eHealth solutions using social networking, diagnostic imaging, and mobile vital signs monitoring technologies. Worked with European and local vendors on development and testing planning.

• Evaluated several EMR solutions from functional and architectural perspectives. Managed vendor selection process and partnership negotiations

• Prepared an EMR implementation plan for multi-practice clinic that supports the workflow, clinical documentation and reporting for clinicians, administrative staff and management.

• Worked with application and infrastructure vendors to prepare RFI and RFP responses for Toronto East Network Hospital Diagnostic Imaging (DI/PACS) Repository Services project.

• Provided insight and recommendations on healthcare industry IT technology trends and competitive landscape, medical records migration and transformation roadmap, records digitization, EMR records management, practice process management, patient and clinician portals, Mobile Health, Telemedicine, and network integration.

IBM Greater China Group April-Nov 2009

Huawei Technologies Co., Ltd – Integrated Financial Services Consultant/Project Manager (Contract)

Huawei is a global leader in Telecommunication technologies based in Shenzhen, China.

• Provided project management and professional consulting services for the deployment of an Integrated Supply Chain and Finance System to Huawei’s global operation. The solution included an enhanced set of Order-To-Cash (OTC) business processes configured as part of the Oracle Financials E-Business Suite. The implementation and the scope covered the full deployment lifecycle from blueprint, realization and Implementation to production-run support.

• Developed and managed the project plan. Communicated with stakeholders the project status, project deliverables, and solution improvement opportunities.

• Owned several key deliverables across the project stages. Completed all assigned project deliverables with focus on quality, cost and target dates.

E. I. Du Pont Canada Company May 2005 – March 2009

E-Business Applications Consultant and Senior Project Manager (Contract)

• Led the study, evaluation, and implementation of transitioning the corporate legacy telephony call centre to a virtual multimedia contact centre using Siemens VoIP cloud system.

• Led the solution design and vendor evaluation process for online payment and funds transfer.

• Led the enterprise Sales & Distribution Order-To-Cash (OTC) business transformation effort using a process-centric approach and Lean Six Sigma to restructure the customer order fulfilment and distribution division. This effort resulted in significant efficiency and effectiveness improvements to the order and fulfilment process, payment and collection, supply chain optimization, and customer service experience.

• Led the multichannel digital marketing and SEO initiative across leading business units.

• Led the transition effort to corporate wide SFDC CRM solution and phasing out Siebel and other home grown solutions adopted by individual business units. This effort resulted in significant operational cost reduction and enabled cross business unit opportunity management.

• Led DuPont’s effort to drive value creation through the effective and efficient integration of emerging technologies with backend SAP system for SCM and S&D. This effort included the architecture, development, implementation, documentation, and change management to support key strategic businesses like Oil & Gas, Coatings, Engineering Polymers, and Crop Protection. The new solutions helped to optimize company resources and contributed to market growth.

• Participated in multiple SAP BW deployments. Led the effort to implement SAP Advanced Planner and Optimizer (APO DP) for the Coatings manufacturing facility plant.

• Designed and rolled out the Oil Sand collaboration workspace with Syncrude, Alberta.

• Led the enterprise e-business strategic planning activities and alignment with global DuPont initiatives for business transformation through the deployment of state-of-the-art technologies and architectures like SOA and SaaS. Led the transition to the next generation Web presence and ECM using Interwoven Teamsite.

• Managed the enterprise applications portfolio, which included a large number of legacy and new global systems running across multiple platforms and data centres. Led the enterprise application rationalization and legacy applications retirement initiative using SDLC best practices. This project used virtualization techniques to optimize the application and server assets and significantly reduced operating cost and improved service.

IBM Canada Ltd. Nov 1998 – March 2005

Product Manager, WebSphere Commerce Suite & WebSphere Content Manager

• Managed IBM E-Commerce and Web Content Management (ECM) offerings. Both products evolved into enterprise solutions implemented globally across multiple industries.

• Managed software development and release projects using structured methodologies – IBM Rational Unified Process (RUP) and IBM Product Development Process (IPD). Delivered eight product releases of IBM WebSphere Commerce Suite and IBM Catalog Manager.

• Led several large implementation engagements for online banking and insurance transactions with key IBM financial services accounts like Charles Schwab online trading and Aetna online claims.

• Teamed with the Corporate Contact Centre group to define the requirements and plan to transition to Web-based multimedia solution.

• Invented an online contract-based order fulfilment solution; filed five IBM patents; this solution contributed to more than 100% increase in product annual revenue.

• Led several strategic middleware technology initiatives for enterprise connectivity services using SOA and WebSphere integration platforms.

• Worked with key Content Management vendors like Interwoven, Vignette (OpenText), Divine (Open Market), A2i, Trigo (acquired by IBM in 2003), Endeca, Fulltilt, and others, to integrate their ECM products to IBM E-Commerce solution. Worked with SAP and I2 to develop a SCM ATP integration solution to IBM online offerings.

• Published several strategic studies on B2C and B2B e-commerce, Electronic Payments, Content Management, Digital Media, Multichannel User Experience, Business Analytics, Partner Relationship Management, Business Process Integration, Web Services and Service Oriented Architecture (SOA). Several publications became industry references and translated to other languages.

TECHNICAL SKILLS SUMMARY

• Web & Mobile online solutions; eMarketing, SEO/SEM, Viral Marketing, CRM, Social Networks. Solid experience in B2C/B2B E-Commerce and E-Business solutions, E-Services, E-Government, E-Procurement, EDI, SOA, Enterprise Service Bus (ESB), MQ Messaging, SaaS, Portals, BI, Datawarehouse, Web collaboration, Quickr, Sharepoint, and Enterprise Content Management (ECM).

• Java technologies/tools, Object Oriented design methods and modelling techniques using Rational UML tools; wide range of IBM WebSphere, InfoSphere, Lotus, Rational, DB2 and Tivoli products.

• Experience in SAP ECC, CRM, PI, Solution Manager, Netweaver, TDMS, IS-U, Portal, GRC, BOBJ

• Experience in SAP upgrade change impact analysis using Panaya analysis toolset

• Experience in solution architecture frameworks (TOGAF and Zachman)

• Experience in Relational Database (RDBMS) and ETL software

• Experience in Business Rules Management System (BRMS) (e.g. Blaze, ILOG)

• Experience in Web Analytics and Personalization (e.g. Unica, ExactTarget, Omniture, CoreMetrics)

• Experience with Akamai web site caching technologies

• Experience in IT service management tools (e.g. Tivoli, BMC Remedy)

• Experience in risk analysis and decision support using Oracle’s Crystal Ball decision optimizer

• Experience with zOS Mainframe, AS/400, AIX Unix, Linux, Windows and heterogeneous environments

• Experience with Siemens HighPath4000 VoIP Contact Centre solution implementation.

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