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Customer Service Manager

Location:
Glenview, IL, 60025
Salary:
38000
Posted:
March 22, 2012

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Resume:

Rahil Ali

***** ******** **.

Apt. *, Glenview.60025

773-***-****

ybu342@r.postjobfree.com

Objective

To provide quality solutions to complex business problems within scope, budgeting and tight schedules. Looking for an opportunity to make a significant contribution within design and development as well as lead a team on interim basis or permanent management position.

Work Experience

Personal Banker II- JP Morgan & Chase, IL

April 2011 – Present

Played a vital role in the customer banking experience at Chase. Built relationships with customers by providing them with products and services to meet their ever-changing needs. Took a lead role in creating an outstanding customer experience and helping the branch meet sales objectives contributing to the success of the firm. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure our customers get access to experts who can help them with specialized financial needs.

Manager -Jewels and More, North Riverside , Il

August 2009-April 2011

Supervised and managed the overall performance of staffing analyzing, reporting, giving recommendations and developing strategies on how to improve quality and quantity of sales. Identified problems, created choices and provided alternatives course of actions to improve sales and customer traffic within the store

Assistant Manager-Twin Star Wireless

June 2008-June 2009 Gurnee Mills,Il

Worked with customers and assisted them in their decision making process into buying cell phone accessories and T-Mobile service lines. Contributed with not only advice and selection but also filled out inventories and managed the paperwork involved with the inventory. Gained money handling experience from this job and customer servicing skills.

Education

In Process- Certified Public Accountant

2005-2008- Hamdard University,Karachi,Pakistan

• Masters in Business Administration

2003-2005-Karachi University, Karachi, Pakistan

• Bachelors of Commerce

2001-2003-Premier College

• Intermediate of Commerce

Recognition

• Customer Service Excellence

• Super star for the third quarter of 2011

• Super star for the fourth quarter of 2011

Languages

Hindi/ Urdu–Read and Write

Gujarati (Conversational - Limited)

English (Fluent/written - Wide Knowledge)

References

Reference Name Phone Type

Amin Bootwalla 773-***-**** Professional

Fayaz Khowaja 773-***-**** Professional

Imran Hemani 773-***-**** Professional



Contact this candidate