JOSEPH GULLAP

**** **** ***** ******, *********, California 90250

310-***-****

ybsp8e@r.postjobfree.com

QUALIFICATIONS PROFILE

Highly motivated and dynamic professional, offering successful years of experience in ensuring bottom-line success for numerous companies through astute operational leadership, accurate performance of assigned duties, and establishment of innovative initiatives that streamline corporate procedures. Recognized as strategic decision-maker with remarkable expertise in strategic relationship management, business development, and performance enhancement. Multi-talented visionary with leadership ability evidenced through on-time and within budget project delivery without compromise on quality. Display great people and communication skills in building rapport with a wide range of clientele, identifying each client’s needs, and efficiently providing those needs, leading to surpassed business, operational, and enterprise goals. Technically sophisticated with mastery of the usage of Windows and Office Pack. Exhibit ability to work with speed and accuracy, with typing speed of 63 WPM and 10-keystroke speed of 9000 KPH.

EDUCATION

MASTER OF PUBLIC ADMINISTRATION: 2011

California State University ~ Long Beach, CA

Related Coursework: Budget and Finance, Research Methods, Accounting, Policy Issue Analysis, Organization Theory and Behavior, and Human Resource Management

BACHELOR OF ARTS IN LAW AND SOCIETY, MINOR IN BLACK STUDIES: 2006

University of California ~ Santa Barbara, CA

Phi Alpha Alpha~Phi Kappa Phi

CORE COMPETENCIES

Organizational Management / Process Optimization

- Supervised and streamlined processes within an auto insurance company through development of procedures to precisely estimate property damages and strategies to negotiate repairs with body shops

- Conceptualized innovative policies and programs for a law firm, in collaboration with its Human Resources director

- Skillfully handled coverage verification, liability identification, damages resolution, and negotiation for settlement of assigned cases, which all yielded positive results and response

- Ensured timely resolution of claims by personally leading all coverage and liability investigations

- Directed three new hires, managed the adjustment and administration of claims in an assigned area, and took proactive part in the adjustment of complex or unusual claims.

Relationship Development/Customer Service

- Supervised all initial contact with potential clients and referrals; ensured proper case management

- Established and maintained network and non-network relationships, arranging meetings with body shop management to explain company policies and define areas of opportunity

- Fostered constant communication with clients to properly explain feedbacks

- Teamed up with policyholders, claimants, agents, and auto body shop professionals, cultivating positive working environment

Office Administration/Support

- Efficiently handled almost 25 inbound phone calls per hour to assist customers with billing, order history, and product information inquires, ensuring high level of customer satisfaction all the time

- Worked closely with attorneys in developing guardianship and adoption documents

- Compiled data from intake evaluation into computer database and gathered critical information on possible conflicts of interests

- Provided accurate documentation of case information for attorney’s evaluation.

- Extensively utilized state-of-the-art technology to provide first-rate service in a fast-paced, ever-changing, paperless environment

- Ensured availability of sound systems, service, and security in the Field Claims Office or Claims Service Center

EMPLOYMENT HISTORY

Farmers Insurance ~ Los Angeles, CA

-ACTING SUPERVISOR April 2011–Present

- AUTO PHYSICAL DAMAGE SPECIALIST Aug 2008–Present

Progressive Insurance Company ~ Torrance, CA

- NETWORK REPRESENTATIVE / ASSOCIATE CLAIMS REPRESENTATIVE Jul 2006–Mar 2008

Munger, Tolles, & Olson LLP ~ Los Angeles, CA

- LEGAL STUDENT INTERN Jul 2005–Sep 2005

The Territory Ahead ~ Santa Barbara, CA

- TELEPHONE SERVICE REPRESENTATIVE Nov 2003–Jul 2004; Oct 2004–Jul 2005

The Alliance for Children’s Rights ~ Los Angeles, CA

- LEGAL INTERN / OFFICE SUPPORT CLERK Jun 2004–Sep 2004

TRAINING

I-CAR TRAINING (BMW Aluminum & Structural Repair, Plastic Bumper Repair): 2010–2011

AFFILIATIONS

National Association of Public Administration and Affairs

National Black MBA Association

VOLUNTEER EXPERIENCE

College Mentor/Tutor, Los Angeles, CA

Destination College Workshops Mentor/Tutor, Los Angeles, CA

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