Quality Assurance Control

Karen F.M. Brooks

*** ******** **** • Petersburg, Virginia 23805 • 804-***-**** • 804-***-**** • **********@*****.***

Experienced and Ambitious Manufacturing Professional with a demonstrated ability to train, motivate, and mentor

employees to achieve organizational objectives. Accurate, precise, and ethical in all work assignments and able to

immediately contribute to the company’s goals and objectives. Ability to identify and remedy any issues and implement

quality and safety programs. Experienced in manufacturing production control, quality assurance, project management,

strategic planning, and project development. Self motivated and dynamic professional with diverse credentials which

combine solid and tactical expertise with a strong industry background, an ability to work collaboratively, and a commitment

to achieving goals. Proficiency in computer systems and processes. Ability to streamline procedures that improve safety and

increase production.

Heavy Equipment Operator Process/Production

Leadership/Motivation/Teamwork Machinery Improvements

Manufacturing/Quality Modifications/AutoCAD Quality/Safety

Inspection Knowledge of Assurance/Control

Analyzing and Troubleshooting Regulations/Processes Computer Program Knowledge

PROFESSIONAL EXPERIENCE

Medical Receptionist Dec 2010 to Present

Ettrick Health Center Petersburg, Virginia

1. Greet patients and visitors in a prompt, courteous, and helpful manner.

2. Assist patients with ambulatory difficulties.

3. Update patient demographics upon arrival; check patient in/out; take patient co-pay (Cash, Credit Card, Checks)

4. File Consult reports daily, PROPERLY and EXPEDITIOUSLY!

5. Review patient charts daily for filing accuracy.

6. Answer a high-volume of incoming phone calls on a multi-line system, in pleasant manner and deals with

patients needs expeditiously

7. Schedule and confirm Appointments.

8. Schedule patient referrals daily.

9. Send and Receive Faxes.

10. Complete lab forms per Physicians Orders.

11. Verify patient insurance eligibility prior to appointment and communicate with outside billing company as

needed.

12. Send Complete/Accurate Medical Records to other Physicians, Hospitals, Lawyers, and Disability Determination

as requested.

13. Maintain STRICTEST confidentiality in accordance with HIPAA Regulations

Manufacturing Associate / Specialist Feb 1999 to 2009

Qimonda North America (NA) Sandston, Virginia

1. Operated a variety of tools & heavy equipment while wearing full Tyvex Suit, PPE(Gloves, Booties, Hairnet) to

manufacture semi conductors and troubleshot issues.

2. Conducted quality control QC checks to ensure tools were performing within established specifications.

3. Watched computers to ensure that quals were ready in time to keep tools qualified for entire area for the entire

shift.

4. Mentored and coached employees and ensured quality, production, safety, and employee development.

5. Communicate with all levels of personnel.

Karen F.Manson Brooks

107 Richland Road

Petersburg, Va. 23805

**********@*****.***

(H) 804-***-**** (C) 804-***-****

6. Always prepared to work in other area as needed.

7. Kept area clean at all times.

8. Attended Safety Meetings as scheduled.

Human Service Care Worker / Mental Health Technician July 1989 to1999

Southside Virginia Training Center & Central State Hospital Petersburg, Virginia

1. Planned monthly activities for clients and participated.

2. Travel to and from Doctor appointments with client.

3. Managed, motivated, coached, and evaluated staff and facilitated training and orientation programs

4.Utilized effective logic and reasoning to identify the strengths and weaknesses of alternative solutions,

conclusions, or approaches to problems and promoted positive verbal physical communication.

5. Train/program geriatric patients for daily living.

6. Attend First Aid and CPR classes regularly as instructed.

7. Assist/Program client with cleaning living, dining and bathrooms.

8. Maintain STRICTEST Confidentiality in Accordance with HIPAA Regulations.

EDUCATION and TRAINING

MAJOR: HEALTH RECORDS CODING – CAREER STUDY CERTIFICATE COMPLETED

J. Sergeant Reynolds Community College, Richmond, Virginia – Dean’s List – Completed in August, 2010

Coursework: Health Record Management, Medical Terminology I, Introduction to Computer Applications and Concepts,

Human Biology, Introduction to Human Pathology, Legal Aspects of Health Records, Health Record Coding,

Cardiopulmonary Resuscitation, Principles of Pharmacology, Managing Electronic Billing, Advanced Coding &

Reimbursement, Reimbursement Issues, Coordinated Practice Advanced Coding, First Aid & Safety

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