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Sales Customer Service

Location:
Atlanta, GA, 30349
Posted:
November 01, 2012

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Resume:

Brian Allen

SAP SD Functional Consultant

ya7kf3@r.postjobfree.com

412-***-****

Summary

SAP Functional Consultant with excellent understanding of business process in SAP SD Order Fulfillment. Six months of training in configuring SAP SD. Took part in a Full Lifecycle Implementation; consisting of requirement gathering, writing blueprint business documentation, collaboration, customization, and user training. Quick and adaptable learner, acquainted with account management, online advertising & online marketing. Proficient in utilizing cause to affect thinking skills for problem solving and capable of understanding what would be necessary to configure implementations for end user requirements. Hard working qualified team player with an enthusiastic positive attitude. Currently possessing communication and presentation skills, and pursuing PMP certification in project management.

SAP-Specific Skills Training

• Created Enterprise Structure in FI

1. Created company

2. Created company code

3. Assign company code to company

4. Create credit control area: define and check limit for the customer

5. Assign company code to credit control area

6. Maintain Fiscal year variant

• Enterprise Structure in SD & MM

1. Define, copy, delete, check sales organization

2. Assign sales organization to company code

3. Define, copy, delete, check distribution channel

4. Assign distribution channel to sales organization

5. Maintain sales office

6. Maintain sales division

7. Assign sales office to sales area

8. Maintain sales group

9. Assign sales group to sales office

10. Define plant

11. Define storage location

12. Assign sales org-distribution channel-plant

13. Assign sales area to credit control area

14. Define customer calendars

15. Assign plant to customer code

16. Maintain purchase organization

17. Assign PO to company code

18. Assign PO to plant

• Customer Master Views in FI & SD

1. Views FI and SD

2. FI: General data & company code data

3. SD: General data & sales data

4. Standard account groups: sold to, ship to, bill to and payer

5. Number ranges: external and internal

6. Define account groups (FI and SD)

7. Number ranges (FI & SD)

8. Assign Number Ranges to Account Groups

9. Tolerances

10. Create Customer Master

11. Edit Customer Master

12. Display Customer Master

13. Sales Customer groups, Sales Districts, Sales Offices and Sales Group

14. Shipping: delivery priorities shipping conditions, plant and customer calendars

15. Billing: Terms of payment and Inco terms

• Vender and Material Master FI & SD & MM

1. FI: general data & company code

2. SD: general data & purchase data

3. Number ranges external and internal

4. Define purchasing organization

5. Assign purchasing organization to plant

6. Define Account Groups (FI and MM

7. Assign number ranges to account groups

8. Create vendor master

9. Edit vendor master

10. Display vendor master

11. Views Accounting, Materials Requirement Planning, Purchasing, Storage

12. Forecasting and S&D

13. Material types

14. Number ranges

15. Industry sector

16. Material master data

17. Material Group

18. Units of measurement

19. Loading groups

20. Transportation groups

Other- Skills

• Online Marketing Advertising campaigns for clients.

• Search Engine Marketing (SEM & SEO) Search Engine Optimization.

• Developed Budgets and Forecasting on ROI.

• Worked with multiple departments to meet customer needs and expectations.

• Sales presentations and education on products and services to potential clients.

• Account maintenance from placement to collections.

• Consistently met or exceeded company sales and account management expectations.

• Extensive use of Microsoft Office such as Word, Outlook.

Technical Skills

• SAP ERP – Sales & Distribution V 6.0

• Salesforce end user

• Microsoft Dynamics CRM 2011

• Microsoft Office Suite – Word, Excel, Power Point, Access, Outlook, Front Page

• Web Design Fundamentals

• HTML Fundamentals

• Dreamweaver and Flash MX

• Small office and Home networking

Education

• Bachelor of Science in Human Resources, Geneva College, 2004 Pittsburgh, PA

• Associate of Science in Business Management, Allegheny Co, Comm. College, 2004 Monroeville, PA

Training and Certifications

• Six months training on SAP ERP SD V6.0 Order Fulfillment

• Six months training on Microsoft Dynamics CRM 2011

• Six months training in Project Management

• Training with MS Project Management

• Training with MS Sure Step Methodology

• Certification in SAP ERP SD Order Fulfillment V 6.0 Functional Consultant

• Certification in Microsoft Dynamics CRM 2011

• Certification in Conflict Resolution & Victim Mediation

Work History

Work Experience

2007-2010 Citysearch / IAC Atlanta, GA

ISR / Account Manager

• Develop new advertisers through social media forums & presentations of products and services.

• Consistently met or exceeded aggressive sales goals through focused sales efforts.

• Utilized understanding of marketing & advertising strategies for computer and mobile device user’s.

• Used ERP Tools like CRM, Salesforce and other MS Office applications to track leads and customers.

• Implemented scope planning & procurement practices to analyze client (ROI) goals and data, media buying cycles, marketing philosophy, and target demographics.

• Ability to mitigate down market returns goals to maximize sales results. Increased accounts by 25% per year.

• Attentive account management insured customer satisfaction and company benchmarks achieved.

1997 – 2006 Family Health Education Service Pittsburgh, PA

Office Manager

• Purchased and managed inventory for regional division of a national book and magazine distributor totaling in sales 1.1 million annually.

• Administered large and small group presentations and compiled monthly sales, financial, and personnel administration reports for management with the use of Microsoft Office Suite.

• Recruited, Interviewed, and Screened prospects for employment opportunities.

• Administered training, mentored recruits in sales, marketing, time management, customer service, prioritizing, scheduling and result oriented evaluation systems.

• Conducted TQM & MBO procedures for quarterly review.

• Outside cold calling, and Referral selling. Client account management and customer service.

1993-1997 Unicor Manufacturing Morgantown, WV

Purchasing and Inventory Specialist

• Improved reconciliation and order verification processes by 45%.

• Executed quarterly review of physical inventory and depreciation schedules.

• Facilitated interdepartmental conflict resolution thereby increasing productivity by 40%.

• Active end user of SAP ERP system, pulled reports and interacted with other end-users.

• Instrumental in assisting in the comprising of monthly financial reports.

• Planned & verified database entry of purchase orders and request records management.

1985-1992 MiBriEr Real Estate Management Pittsburgh, PA

Partner / Project Manager

• Organized and implemented interior design projects from initiation to closing of rehab and rental projects totaling over $250,000.00

• Monitored work plans and developed schedules and timelines with subcontractors, to assure efficiency and profitability on projects.

• Scheduled and dispatched personnel to complete necessary repairs and conduct maintenance.

• Advised management and instructed contractors to compliance about safety regulations.

• Established budgets, and compiled financial reports for projects.

• Selected vendors and maintained records.



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