Customer Service Technician
Resume:
Richard Garrett
*** ****** **** ***, *** Diego, CA 92106
**************@*****.***
Jr. Network Technician/ Security Analyst/ Helpdesk Analyst/ Desktop Technician/ IT Assistant
Technical Skills:
LAN/WAN/WLAN Security Protocols
Highly talented in Microsoft Operating Systems
Linux (Red Hat, Fedora, Ubuntu, and Debain)
Database Development
Advanced knowledge of LAN/WLAN/WAN Network design and layout
Cisco Switches, Hubs, Routers and Gateways
Familiar with IP addressing and subnet mask deployment
Comprehensive skill of deciphering LAN and WLAN Network faults
Superior knowledge of Active Directory
Additional Qualifications:
Excellent problem-solving and troubleshooting skills
Self-directed with a strong focus on customer service in a team driven environment
Excellent interpersonal, verbal and written communication skills
Education:
ITT Technical Institute - San Diego, CA
Associate of Science, Information Technology - Computer Network Systems, 9/2008
Bachelor of Science, Information Technology – Information Systems Security, 12/2011
Experience:
Tech assists with hardware and software errors
Designed and implemented the Active Directory for the city of Bellevue WAN Network
Created and maintained a neighborhood WLAN
Engineered and installed a SOHO network
Employment History:
Technology Integration Group 8/2009 – 6/2010
Helpdesk Analyst I/PC Technician
Recognized consistently for providing excellent technical customer service
Utilize Altiris Ticketing System and Citrix Networking Software
Created and implemented a formal checklist system that has enhanced the customer experience
Manage the inventory of incoming PC’s, strip data and re-configure for re-implementation back to the field
Swapped hard drives, upgraded RAM, created baseline images to company specifications for end users
Troubleshot company issued cell phones, including Blackberrys set up users with new passwords, and email account
Micro Computer Repair 9/2007 – 12/2008
Computer Repair Technician (Contract)
Provided technical assistance on hardware, software and printer issues.
Performed systems and server maintenance checks to retrieve and eliminate corrupt files.
Replace and install new hardware on computer to increase storage and speed.
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