Customer Service Sales

Steven William Hodge

*** **** ***** ****.

Franklin, TN 37064

home 615-***-****

cell 615-***-****

*******@*********.***

OBJECTIVE: Obtain a challenging position in which I can utilize my experience and skills.

HIGHLIGHTS OF QUALIFICATIONS

• 10 years of customer service, training and project managing.

• Energetic and motivated; sincerely enjoy developing and maintaining excellent customer relations.

• Outstanding ability to understand others needs also to offer solutions to critical problems.

• Highly organized, team player, detail-oriented professional, efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity and enthusiasm.

PROFESSIONAL EXPERIENCE

Resource Label Group Franklin, TN Project Management/CSR Specialist November 2000 to present

• Responsible for multiple customer accounts nationwide. Making sure that company integrity is upheld while meeting plus exceeding customer expectations.

• Coaching sales to improve and grow customer relationships.

• Responsible for maintaining and building customer relationships through telephone conversations as well as travel to their location.

• Management and proofing of all orders to ensure proper procedure is followed.

• Assisting other areas of the company such as billing and shipping.

• Quote pricing for new and existing customers for all needs.

• Adept at relating to and providing assistance to all clients, vendor negotiations and complex situations to each party’s satisfaction.

Principal Financial Group Brentwood, TN Sales & Marketing April 1999 to November 2000

• Functioned as a liaison between customers, sales and marketing.

• Prepared documentation to provide rate quotes for groups of business in order to rate a company to receive a rate for company health coverage.

• Worked closely with sales to make the flow from quote to an actual policy a reality in the shortest amount of time.

• Functioned as an information specialist to agents when they had questions regarding their client’s policies.

• Provided excellent customer services to actual policy holders with any questions or concerns about the policy their company had purchased from Principal Insurance.

• Prepared quotes for large scale employers as well as create the necessary paperwork for home office.

OTHER PROFESSIONAL EXPERIENCE

Cumberland House Publishing Nashville, TN Warehouse Manager/Buyer 1997-1999

Advocat/Diversicare Franklin, TN Warehouse Supervisor/Purchasing Agent 1995-1997

Williamson Medical Center Franklin, TN Lab Specialist/Purchasing Agent 1990-1995

EDUCATION

Davidson Technical College, graduation 1990

COMPUTER SKILLS

MS Office including: Excel, Word, Outlook.

REFERENCES

Available upon request

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