Administrative Assistant, Customer Service
Resume:
Bridget A. Brown
Denver CO 80207 *******.*******@*****.***
Objective
I am seeking a customer service/ sales position, in a well established thieving business/organization. Where I can utilize my excellent communication skills.
Skills
Computers Switchboard Typing (45 WPM) 10 Key (1600 KPH)
Troubleshooting Spreadsheets Appointment setting Organization
Customer service Multitask Detail Oriented Time Management
Experience
Technical Support
• Collected information as a special project in trending department to increase automated telephone assistance and improve overall trouble shooting
• Used Windows based application and intranet application to provide top level customer service
• Generated revenue by selling multiple services and products and retaining current customers through upgrades and promotional offers
Administrative
• Created daily calendars for boardroom usage needed for real estate closings
• Collected information from “Skilled” and microfiche to create O&E reports
• Ordered office materials and supplies
• Researched internet for marketing materials
• Ran multiperson switchboard
Customer Service
• Listened to dissatisfied customers, analyzed customer concerns, and resolved issues
• Created pleasant work environment for employees and customers
• Offered immediate attention with a “I can help you with that” attitude to all customers
Work History
Ultimate Staffing/AAA Denver, CO 02/10 – 07/10
eCreek Solutions Denver, CO 08/09 - 03/10
Echo Star Communications/DirecTV Littleton/Englewood, CO 02/06 - 02/08
Phillips Temps Denver, CO 03/05 - 02/06
Office Team Aurora, CO 02/03 - 03/04
Nextel Englewood, CO 10/00 - 05/02
MCI Greenwood Village, CO 03/00 - 08/00
Teletech Denver, CO 06/99 - 03/00
Wal-Mart Denver, CO 07/97 - 08/98
Education
State Promissory License Colorado Real Estate Institute 03/04 - 05/04
A+ Computer Certification Community College of Denver 07/02 - 01/03
BIO Chemistry University of Northern Colorado 09/98 - 05/99
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