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Customer Service Manager

Wichita, Kansas, 67207, United States
July 26, 2011
Contact Info:

Johny Buchanan-Spachek
(316) ***-****
*** *. **********, *******, ** 67207

Work History:
*/**/**** – 1/24/2011
Orpheum Performing Arts Centre, Ltd. A 501 (c) 3 Corporation
Office Manager - Reported Directly to the President/CEO
Processed all Payroll, A/P, A/R and General Ledger Entries in QuickBooks.
Reconcile bank and credit card statements. Prepare all bank deposits; cash and checks.
Reviewed monthly P&L and Balance Sheet reports.
Processed quarterly & monthly 941 Payroll Tax, monthly Withholding Tax, Sales Tax, Liquor Tax online payments.
Processed Quarterly Kansas Unemployment in office report and report and payment online.
Reviewed for approval all contracts. Administer website. Train employees. Quarterly correspondence using bulk mail. Created Excel financial reports as needed. Attended monthly board meetings to record, type and distribute meeting minutes. Administrator of all company and employee insurance.

2/27/2004 – 9/22/04
Manpower of Wichita - The Coleman Company
Planning Associate - Temporary Assignment
Assist Buyer/Planners in reviewing MPS – Material Production System for requirements for ordering parts.
Entering purchase orders in the Boss system for orders. Track shipments on the Maersk Logistics MPower system.
Enter Shipping Advices and printing shipping advices and matching them to the correct customs entry documents.
Entered Engineering Change Orders for parts.
Assisted in all aspects of the U.S. Customs Audit.

6/10/2002 – 2/27/2004
Grede Foundries of Wichita - Laid Off
Receptionist / Personnel Specialist – HR Department
Answering 100 lines PBX phone system.
Purchasing with online purchase orders.
Processed daily and weekly payroll, vacation hours, absence reports, special shift and weekend pay.
Made travel arrangements. Printed and distributed company newsletter.

5/10/1998 – 1/2/2002
Waste Management of Houston Divisional Landfill Office
Accounts Payable Administrator & Head of Procurement
Processed A/P for 7 active landfills, 3 transfer stations, and several closed landfills and the Divisional office.
Processed Purchase Orders up to $250,000.00. Purchase orders over $250,000.00 forwarded to Area Controller.
Processed monthly accruals. Reconciled monthly P-card and EZTag account statements.

WSU Center for Management Development - Management Certificate. Completed classes in Accounting GAAP, QuickBooks, Purchasing, Human Resources, Employee Relations, HIPPA Laws and requirements. Ethics, Leadership, Supervisory Skills and Business Management.

MS Word, Excel, Outlook, Access, PowerPoint, Publisher, Adobe Creative Suite 4, Acrobat, Mainframe/AS400, PeopleSoft, Acorde, BOSS, MPS, MPower, GroupWise, Excellent Customer Service skills. Able to Multi-Task with Attention to Detail. Property Management and Supervisory skills. Excellent proof-reading skills. Dreamweaver and MS Notepad using HTML code for website administration and email blasts. Type 60+ WPM. 10 Key Touch. Multi-Line Phone Systems. Maintaining Calendars. Experienced in working with employee and company confidential information.

Professional References:
Mary Eves, President/CEO Orpheum Performing Arts Centre, Ltd. (316) ***-**** - Letter of Reference Available.
Jason Bailey, Former Operations & Promotions Manager Orpheum Performing Arts Centre, Ltd. (316) ***-****.
Tessa Morrow-Konen, Former Marketing Coordinator Orpheum Performing Arts Centre, Ltd. Contact on Facebook.
Shannon Palmer, Executive Chef (281) ***-****.
Janice Friesen, (713) ***-****.