Customer Service

Debbie DeCinko

***** *. *********** ***.

Phoenix, AZ 85037

Home: 623-***-****

Cell: 623-***-****

******@*****.***

Career Snapshot

Ten years of

commended

performance in key

customer service and

support roles.

Expert in customer

care/communications,

problem solving,

relationship building and

user training and

support.

MS Office “power-user”

with additional

proficiencies in assorted

software.

Computer Skills

Word, Excel, PowerPoint,

Access, Outlook, PhotoShop,

Adobe Acrobat, Magix,

InDesign

.

Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence

within high-volume environments that include…

Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Inventory

Employee Relations

Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Scheduling

Organization

Professional Experience

Provided telephone, online and face-to-face customer service/support

within high-volume call centers (handling an average of 95 calls/internet

inquiries daily), busy retail customer service desks. Provided excellent

customer service in 20 years of Managerial Restaurant Environment.

Education

Ashford University Clinton, IA

Bachelor’s Degree in Business and Communication, 2010-Present

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-tonone

service. Maintain customer centricity in all initiatives and interactions,

always putting the customer first

Contact this candidate