Customer Service High School

**** *. *******•CHICAGO, IL *****-****

773-***-**** • **************@*****.***

KYEISHA MICHELLE HARTMAN

OBJECTIVE

Seeking an entry-level position in a large company requiring well-developed critical thinking, communication, and customer service skills

EDUCATION

Chicago State University Chicago, IL

Concentration: Business Management

• Candidate for Bachelor of Science degree, May 2012

Roosevelt University Chicago, IL

Concentration: International Business Minor: Legal Studies

Maria High School Chicago, IL

• Graduated with Honors, May 2006

• Named Illinois State Scholar 06’

EMPLOYMENT

July 2009- Dec 2011 Stroger Hospital Chicago, IL

Building Service Worker

• Terminal clean patient rooms

• Collect office, patient, bio-hazard trash and soiled linen from receptacles and dispose of properly

• Clean discharged beds and effectively utilize Bed Tracking System

Jun 2008- Nov 2008 Ultra Foods Lansing, IL

Cashier

• Operated cash register and rung up purchases

• Greeted customers with a friendly and professional demeanor

• Authorized all cash, credit, debit, wic, link and tax-exempt transactions

Aug 2007-Aug 2008 America’s Best Chicago, IL

Receptionist

• Scheduled and confirmed appointments

• Navigated through POS system to find patient info and verified insurance eligibility

• Prepared glasses and contacts for customer pickup

Summer 2007 City of Chicago Chicago, IL

Student Intern

• Performed administrative functions to support program activities

• Reviewed and processed forms and applications for programs and services

• Maintained records and prepared reports on program activities

Summer 2004 RSNLT, Ltd. Chicago, IL

Legal Intern

• Filed important legal documents at City Hall

• Organized files and completed major copy projects

ACADEMIC ACCOMPLISHMENTS

Academic scholarships

• RU Recognition Award Fall 06’-Spring 07’

• Student Involvement Scholarship Fall 06’- Spring 07’

• N.A.P.S. Achievement Award & Alpha Pi Chi Academic Scholarship Fall 06’ & Fall 07’

PROFESSIONAL ACCOMPLISHMENTS

Outstanding Communication & Customer Service Skills

• Received 100% on Customer Satisfaction Survey

• Exceeded sales expectations & earned pay incentives

Excellent Computer Proficiency & POS skills

• Microsoft Excel, Access, PowerPoint, Word

• Type 65 wpm

REFERENCES

Available upon request

Contact this candidate