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Customer Service Assistant

Location:
Austin, TX
Salary:
negotiable
Posted:
May 03, 2011

Contact this candidate

Resume:

Catherine Wilson 512-***-****

y0wjsz@r.postjobfree.com

Summary of Qualifications

• Organized, efficient and detailed oriented

• Superb communication skills

• Excellent customer service skills

• Strong ability to multitask

• Computer Skills

Employment History April 2008 until present

contract manufacturing for the oil & gas industry

• Lead Buyer July 2010 ….currently

See attached description of duties

• Confers with vendors to obtain product or service information such as price, availability and delivery schedule.

• Orders, reschedules and cancels material based on requisitions and MRP output.

• Expedites delivery of goods

• gather quotations, examine bids, negotiate pricing

• manages NCR

• Makes tactical buying decisions

• Assistant to Director of Operations

• Procures and expedites over 400 parts per month

Administrative…April 2008 – December 2009

• Front office administrative, duties include answering and directing phone for all departments, ordering all office supplies, arrange luncheons, set up meetings with managers, customers and vendors.

• All administrative needs of facility.

• Assistant to accounting department… process A/P, and A/R invoices.

• Assistant to Buying Department….confirming all buyer Purchase Orders

• Purchasing Department….execute non –stock purchase Orders

• Expeditor….expedite over 300 parts per week

• Prepare monthly expense reports for Director of Operations

• Prepare and attend production meeting weekly and organize directives for all present

2006-2007 Realtor, Coldwell Banker

2004-2006 General Manager Leander Liquors

• General accounting

• Hired and managed evening personnel

• Buyer for all inventory for monthly and weekly projected sales

Further experience of 10 years as a small business owner.

Excellent references upon request

DUTIES FOR LEAD BUYER

Duties for Fab and Sheet Metal procurement

Submit quote for pricing

• obtain any competitive bids or pricing

o send drawings with any revision changes and negotiate pricing

• negotiate discounts and pricing

Review status on Revision

• send any drawings necessary to vendor for rev changes

• confirm with customer any discrepancies on current revision

• if necessary review with planner or engineer revision discrepancies

Vendor item cross Reference update

Submit request to procure quantity buys to CEO

• standard/current cost

• quantity pricing

• current requirement

• lead time

• advise what sales orders the part is used

Place order …apply discounts when applicable

Upon confirmation from vendor – revise as necessary due dates and pricing

• negotiate pricing/cancellation/reorder based on target dates met

Expedite weekly

Resolve any over shipment issues obtain credit as applicable

NCR’s to be addressed on daily basis

8 vendors for sheet/metal/fab custom builds

Responsible for all customer procurement

Requisition customer for qty pricing

submit request for availability, pricing and quantity

Place order and Confirm

Resolve any over shipment issues obtain credit as applicable

Resolve any accounting discrepancies

Expedite

NCR

Additional requirements for buying

Production hot request sent to me

Requisitions from Production to be ordered

Other parts on workbench to be ordered

• Negotiate pricing, availability, and quantity

• Resolve any over shipments

• Resolve any pricing discrepancies and freight charges

• Expedite

• NCR’s

Additional duties:

Work on quotes for new business

Production meeting

• Attend weekly production meeting

• Prepare report with tasks for all managers

• send to all managers

Holiday dutites

• Compiled Christmas card list for customers/vendors

o Supervised and coordinated task

• Ordered all vendor gifts

• Arranged Thanksgiving luncheon

• Christmas luncheon assisted in set up and arrangements

• Coordinated company food drive

o Delivered goods to shelter

Office supplies

• Review requisitions and submit for approval misc office expenses

• Order monthly janitorial and office supplies

Request to vendor for credit terms

• Obtain credit app with vendor

• Send application

• Follow up with vendor approval

• Notify accounting when terms are approved

Assistant to the Director of Operations

Currently ordering over 100 parts per week.



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