Michael A. Upton

* **** **** • Chelmsford, MA • 978-***-**** • y0rb1e@r.postjobfree.com

Goal: To obtain a position that provides opportunity for continual learning and growth.

Experience

Atlas Travel International Milford, MA January 2009 – Present

Inside Sales Consultant

•Responsible for identifying new opportunities and setting up introductory meetings for the outside sales team resulting in increases sales and company growth. Direct sales impact increase of $2M USD.

•Build strong working relationships with prospective clients and act as a liaison during the introductory period and transition to Atlas Travel services

•Provide financial impact (savings to customer) based on customer input.

•Working knowledge of various search engines to aid in the prospecting of new business opportunities.

•Cold call “Target” companies and introduce them to Atlas Travel International offerings.

•Proven ability to multitask and prioritize in a fast paced environment

OnForce, Inc. Lexington, MA March 2008 – November 2008

Inside Account Manager

•Responsible for managing 270-300 accounts (35% being key customer accounts).

•Built strong working and trusting relationships with IT service companies (suppliers) to ensure quick response and problem resolution to end customer.

•Responsible for increasing business for all active IT service companies - resulting in 75% increase in sales.

•Responsible for activation of newly identified IT service companies to support customer demand in target areas – resulting in 45% increase in business.

•Worked with active IT service companies to create clear, concise work orders, with clear scope of work for IT service professionals resulting in increased level of customer satisfaction at reduced cost to end customer.

•Provided financial reports specific to customer requests

•Prospected for new business through various search engines and introduction to the OnForce platform

•Proven ability to multitask and prioritize in a fast paced environment

By Appointment Only Burlington, MA June 2007 – February 2008

Inside Sales Representative

•Responsible for setting up introductory meetings for clients based on targeted focus areas

•Averaged between 170-220 cold calls daily; consistently recognized as exceeding target “call” and “closure” goal

•Built strong working relationships with third party sales representatives

•Responsible for working with third party sales and establishing meeting schedules based on clients availability along with meeting established deadlines

Petrocelli Marketing Group Nashua, NH June 2006 – December 2006

Marketing Research (Intern)

•Marketing research including identifying target audiences along with establishing “seed lists”

•Established mail campaigns, along with follow-up based on targeted audience

•Developed sales leads and initial sales contact through cold calls

•Developed marketing plans and slogans including promotional items

•Prepared and presented sales presentations

•Provided sales impact specific to marketing campaign.

Education

Bryant University, Smithfield, RI

Bachelor of Science in Business Administration May 2007

Dual Concentration: Management and Marketing

Minor: Legal Studies

University of Massachusetts – Lowell, Lowell MA September 2002 – May 2004

SPECIALIZED CLASSES:

•Six Sigma – Project focused on maintenance of vehicles for Rhode Island Blood Center (Six Sigma green belt trained)

•Directed Study - Researched and proposed areas for improvement focusing on customer service using six sigma techniques

•Proficient in computer software, including Microsoft Office (PowerPoint, excel, publisher &word), mini tab, sales force and ACT.

AWARDS:

•Recognized in “Who’s Who Among American High School Students”

•Recognized by the Chelmsford Rotary Club as a “Student of the Month”

•Selected by faculty and staff as representative at Leadership Conference

ACTIVITIES:

•Bryant University Varsity Baseball – 2004 – 2007

•Selected to provided instruction at the “ Jason Varitek Baseball Clinic” held at RBI Academy (Foxboro, MA)

•Volunteer Coach, Winter Clinics- 2 years, Summer Camps- 5 year

•Baseball Coach, Northeast summer league summers 2008 & 2009

References Are Available Upon Request

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