SONYA BILOVECKY
*** Lake Wichita Drive, Wylie, TX 75098 • 972-***-**** • email xyjyho@r.postjobfree.com
PROFESSIONAL PROFILE
Detail-oriented, motivated professional with a comprehensive background in achieving and exceeding organizational goals in all aspects of day-to-day administrative and project operations. Quickly masters new roles, responsibilities, technologies and environments. Reputation for integrity, loyalty, problem solving abilities and work ethic.
CORE COMPETENCIES
Project Management • Strategic Planning • Organization • Process Improvement • Relationship Building • Research & Analysis • Strong Attention to Detail • Verbal & Written Communications • Resource Allocation
PROFESSIONAL EXPERIENCE
ALLEN POLICE DEPARTMENT - Allen, TX • 2009-Present
Communications Supervisor
Demonstrate strong communication skills in supporting the TriTech CAD implementation project. Responding and routing emergency and non-emergency telephone lines and providing medical pre-arrival instructions. Prioritize multiple projects simultaneously to maximize efficiency and achieve critical timelines. Apply knowledge of CAD in utilizing computerized radio control systems; operate NCIC (teletype) equipment.
CITY OF PLANO PUBLIC SAFETY COMMUNICATIONS - Plano, TX • 1999-2009
Administrative Coordinator (2007-2009)
Proficiently handled a broad range of administrative activities, including training new hires, tracking employment information, maintaining employee information, and processing paperwork. Organized special events such as the Plano Balloon Festival. Implemented an employee database and new scheduling system to improve operational efficiency. Supported the development and integration of CALEA accreditation processes, emergency operations deployment and employee recognition events.
Data Base Tech (2001-2007)
Earned Staff Member of the Year in 2006 for exceptional performance. Supported all aspects of the initial configuration and implementation of the new TriTech CAD system. Maintained and updated database information and stayed abreast of GIS street information, criminal trespass updates and hazardous information flags. Managed card file, paging groups, unit name changes, as well as any other changes required in the CAD system.
9-1-1 Call taker / Police / Fire / EMS Dispatcher (1999-2001)
Handled emergency calls, while dispatching and maintaining accurate status of emergency responders, conducting computer searches, initiating the emergency warning system, and monitoring multiple radio channels.
EDUCATION
Master of Science in Health Science, Emergency and Disaster Management - Touro University International, CA
Bachelor of Arts Communications & Bachelor of Science Criminal Justice - Cameron University, Lawton, OK
CERTIFICATIONS & PROFESSIONAL TRAINING
Excel 1 & 2; Micro Soft Word; SharePoint; PowerPoint; Advanced TECLOSE Telecommunicators Certification; Certified Emergency Medical Dispatcher; Communications Electronics Systems; Intro to ArcGIS 1 & 2; Access 2003 Intro; Leading Through Change; Service Excellence/21 Century; Diversity; DiSC for Me; Ethics in Public Service; Leadership Communications Skills; 7 Habits/Highly Effective People; What Matters Most;Six Hats for Better Thinking; Stress Mgmt.; Crisis Communications; ADA & Labor Law Compliance; Building Productivity Thru Diversity; EMS Instructor Course