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Customer Service Management

Location:
Toney, AL, 35773
Salary:
Negotiable
Posted:
April 25, 2012

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Resume:

ROBERT I. ANDREWS

xxjpxl@r.postjobfree.com

***** ******** **** | Toney, AL 35773 | (H) 256-***-**** | (C) 256-***-****

PROFESSIONAL PROFILE

Production Planner | Senior Buyer

Motivated performer with sound work ethic who will maximize technical and leadership abilities for high-quality results. Experienced in material and production planning, evaluating proposals, price and availability, and source selection. Excellent communication, analysis, and problem-solving skills; up to date on industry technology and trends. Anticipate market changes; use proven evaluation criteria to leverage supplier capability.

Core Competencies

Production Management

Acquisition Strategies

Market Research

Price & Cost Analysis

Comparative Analysis

Contract Management

Contractor Proposals

Procurement Regulations

Pricing & Negotiating

FAR & DFARS (Studied in college)

KEY ACCOMPLISHMENTS

• Contributed as buyer to 9.6% net decrease in raw material cost.

• Created custom on-time delivery report in Excel.

• Instituted cycle count program -- self-trained on computer module use; then trained stockroom personnel.

PROFESSIONAL EXPERIENCE

Testpro Systems through Echota Pass | Huntsville, AL

Testpro Systems – Permanent Employee 2010 – 2011

BUYER – SHIPPING / RECEIVING COORDINATOR

Purchased cables, wire, integrated circuits, printed circuit boards, metal fabrication, and service contracts. Negotiated pricing and delivery; expedited late orders. Evaluated RFQ responses.

Northrop Grumman -- through Aerotek CE | Huntsville, AL 2009

SENIOR BUYER

Maintained buyer’s guide by issuing Requests for Quotation (RFQ) to ensure best pricing and delivery. Maintained representations and certifications per Federal Acquisition Regulations (FAR). Initiated and updated Master Pricing Agreements (MPAs); created and maintained reports tracking supplier expenditures.

Westwind Technology | Huntsville, AL 2008-2009

PRODUCTION PLANNER

Used production management skills to collaborate with purchasing staff for best pricing and delivery. Planned material orders for government and commercial helicopter refurbishment; processed Engineering Change Notices (ECNs). Tracked factory production work orders from beginning to end. Presented management with biweekly sales order updates.

PESA | Huntsville, AL 1984-2007

MATERIAL/PRODUCTION PLANNER

Chaired daily interdepartmental staff meetings. Created and maintained work orders, using Material Requirements Planning (MRP) software. Determined best ship dates for all incoming orders. Created and maintained bills of material, high-level system numbers, and reports for on-time delivery and material usage. Oversaw weekly cycle count and annual inventory.

ORDER ENTRY ANALYST

Reviewed, input, and maintained customer orders. Coordinated information with other company divisions. Closed all shipped orders. Reported to corporate headquarters all daily order intakes, shipments, and adjustments.

PURCHASING ANALYST/BUYER

Purchased cables, wire, integrated circuits, printed circuit boards, metal fabrication, and service contracts. Negotiated pricing and delivery; expedited late orders. Evaluated RFQ responses.

MILITARY EXPERIENCE

Alabama Air National Guard

GROUND RADIO OPERATOR-STAFF SERGEANT

Honorable Discharge

Secret Security Clearance -- inactive

US Air Force

GROUND RADIO OPERATOR - SERGEANT

Vietnam Era Veteran

Honorable Discharge

Secret Security Clearance -- inactive

Viet Nam Era Veteran

COMPUTER SYSTEMS, SOFTWARE, & TOOLS

Windows Operating Systems

Microsoft Office Products: Word, Excel, PowerPoint

AMAPS 3000, Agile, Avante, Finesse, SAP, pc/MRP

EDUCATION & PROFESSIONAL DEVELOPMENT

Athens State College | Athens, AL

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION

Uniform Commercial Code (UCC); Federal Acquisition Regulations (FAR)

Calhoun Community College | Decatur, AL

ASSOCIATE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION

Bills of Material; Effective Negotiating; Fundamentals of Customer Service; Master Production Scheduling; Production Planning and Control; Purchasing Concepts and Consulting, I & II; Air Force

Documentation Maintenance and Disposition; DOD Education in Race Relations and Drug Abuse;

International Import/Export Training; Export NAFTA Workshop; Doing Business in Mexico and Canada under NAFTA; Introduction to Lean Manufacturing; Notary Law Institute;

PROFESSIONAL AFFILIATIONS

American Production and Inventory Control Society (APICS): former member

Purchasing Management Association of North Alabama: former member



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