Senior Business Analyst / Project Manager
Resume:
Joseph J. Gentile
Bloomfield, New Jersey 07003
***************@*****.***
eCommerce Technology Project Manager
eCommerce Manager with five years experience of technical management of a rapidly growing, award winning online store. Thorough knowledge of the components of IBM Websphere Commerce as they pertain to eCommerce. Managed several major projects, and their budgets, through entire Software Development Life Cycle. Managed customer relations with retail department through documentation, presentation and strategic review meetings.
Education
University of Pennsylvania, Philadelphia, PA
Masters Degree, Science and Engineering: Computer Science. Graduation date - 1/1998.
Villanova University, Villanova, PA
Bachelors Degree Science: Computer Science 5/1996. Minor degree in Philosophy.
Professional Experience:
The Museum of Modern Art, New York, NY
9/2004 – Present: eCommerce Technology Manager
Manager of all technology responsible for the operation of MoMA’s online store: www.momastore.org
· Managed the expansion and maintenance the server architecture, allowing significant annual sales volume growth: 2005 +68%, 2006 +10%, 2007 +18%, 2008 +21%, 2009 +19%.
· Spearheaded all business based projects for MoMAStore including: End-to-End Site Redesign, Catalog Quick Order, e-Spots and site content spots, implementation of Management Center for catalog management and promotions.
· Lead all technology based projects for MoMAStore, including: Migration of Websphere Commerce from V 5.4 to V 5.6.3, Migration of Websphere Commerce from V 5.6.3 to V 6.0.7, and rewrite of Member discount functionality.
· Coordinated budgets, scope, and both internal and offshore resources for all projects throughout the entire SDLC for all projects.
· Influenced business strategies based upon technological trends and sized all proposed projects while serving as a liaison between the IT and Retail departments.
· Oversaw the day-to-day operations and maintenance of the site, including new product loads, product propagations, Order Sweeps to back-end for processing, Member Sales and promotions, customer issues, and live site bugs.
· Steered the Interfacing of several vendor services including Silverpop, Cheetahmail, UPS Address Verification, Dotcom-Monitor, Alertsite, Omniture search engine and analytics.
· Wrote all documentation related to site projects and operations according to MoMA’s PMO process.
· Among the awards and recognition that MoMAStore earned during this time: 2008 "Hot 100" e-commerce websites by Internet Retailer Magazine, 2009 Top Ten Websites for Holiday Shopping from People Magazine’s Style Watch.
IBM, New York, NY
8/2001 to 8/2004: I/T Specialist for IBM Websphere Techline. Answered pre-sales technical support questions dealing with the entire IBM Websphere product line, the as well as products in the MQSeries and DB2 lines.
· Calls included such issues as configuration, prerequisites, pricing, features, functionality, compatibility and technical support.
· Calls were taken in the form of emails, conference calls, and live telephone calls, which involved direct interaction with customers.
· Wrote numerous Request For Information documents, which were based on large groups of questions presented by perspective customers.
· Wrote numerous documents for a number of products within the Websphere Product line designed to address the most frequently asked questions by Websphere Techline customers.
7/2000 to 8/2001: I/T Specialist for IBM e-Business Solutions group. Designed, developed, and implemented dynamic web-based e-business solutions utilizing the IBM line of solution products, including Websphere Application Server, Websphere Studio, and VisualAge for Java.
· Performed on-site installations of solutions at customer locations
· Provided technical support for all solutions, including on-site visits.
· Clients included The National Basketball Association, The Marmaxx Group, Viacom, CBS, ADP Brokerage Services, and BMG Entertainment.
Telcordia Technologies (Formerly Bellcore) – Piscataway, New Jersey
2/1998 to 7/2000 – Software Development for MediaVantage Delivery product, a flexible workflow manager, which supports a wide range of network, services.
· Specialized in coding system-to-system interface data tables, which translated input into valid destination system data.
· Designed and coded GSR (Get Service Request) module, utilizing C++ to take text-based input from BellSouth systems, and populate Telcordia data structures for the processing of jobs.
· Utilized a flow designer GUI to construct flows that dictate the course of actions and decisions for the Delivery Product.
· Visited client sites to install software, and address immediate network concerns. Clients included BellSouth, Videotron, Cisco and Eircom (Ireland).
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